ibis York Centre 2 stars

Customer review rating (ALL Rating) 4.2/5 1,154 reviews

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77 The Mount, YO24 1BN YORK, United Kingdom

Description

Hotel extras

  • Very close to York Racecourse. We are now a cashless hotel.

  • 15 Minutes walk to historic York Centre.

  • An ALLSAFE Clifton Environmental certified hotel.

  • Bag yourself a bargain at York Designer Outlet- just 15 minutes away by bus.

  • Close to all of York`s Historic and amazing attractions our team will be happy to direct you!

Our accommodation(s)

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Hotel location

ibis York Centre

77 The Mount
YO24 1BN YORK
United Kingdom

GPS:53.953453, -1.094191

Telephone
Fax +44 1904 621224

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,154 reviews

TripAdvisor Rating  3.5/5  2,681 reviews

If you want a quiet night - look elsewhere

TripAdvisor rating 2.0/5

TouristBoy Families - TripAdvisor review

I have always expected that an Ibis budget hotel would be basic but clean and decent. This hotel does not really meet this standard. The staff were all very pleasant and welcoming, and it was obvious that real efforts were being made to keep the rather bleak rooms clean. Yet our one night stay was quite unpleasant. The hotel amenity is obviously tired and worn, but the sound insulation seemed minimal. We arrived at the hotel in the early evening and there were already groups of people partying loudly in the corridor. My wife became unwell and had to return to the room around 7pm. She then had to endure a person loudly and persistently banging on the door and demanding to be let in - quite frightening for a woman by herself. The rest of our family group arrived back about 11pm and there was a person sitting in the lobby who I think was a security officer, but his role was unclear. Repeatedly during the night, I was woken by loud drunken shouting in the corridor - I would guess different groups as some raised voices in groups appeared male, others mainly female. My daughter had the misfortune to be in a room near the lift where some guest triggered an alarm in the early hours. There is, of course, no way to seek assistance with the rowdiness as there are no room phones. The breakfast was acceptable for a budget experience, but we were relieved to leave and stay somewhere better the next night. The location of the hotel, just a short walk from the city walls, is excellent but this does not compensate for the other drawbacks. This hotel is clearly a place where loud and disruptive behaviour is tolerated.

Dear Guest Thank You for your review, We are very sorry you were disturbed by other guests during your stay. York is a very lively City and we recognize this so we employ a security company at weekends to help with this. We are having a major refurbishment very soon so hopefully you will return in future for a much improved experience. Kind Regards John Holroyd General Manager

Good stay,staff helpful

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Staff was helpful and polite

Dear Geoff, We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Loud dogs

Customer review rating 1.5/5

Toby Business - Confirmed reviews ALL

Your staff very kindly allowed me to switch rooms (my score does not refer to them - they were wonderful), but you should not let dogs stay in your hotels unless they are guide dogs. This thing barked all night and I could hear it from the 3rd floor because your sound proofing is woefully inadequate.

Dear TOBIAS B., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Hotel very good and staff so helpfull

Customer review rating 5.0/5

Margaret E. Friends - Confirmed reviews ALL

Nice rooms good breakfast and friendly staff

Dear MARGARET e., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Good stay in a very centrally located hotel

Customer review rating 4.5/5

David W. Business - Confirmed reviews ALL

A good experience, a very reasonable rate for a clean and comfortable room with a nice view towards York Minster. A good night's sleep in a room that wasn't over/under heated. The breakfast was self-service with a an excellent full English and a generous wider menu. The staff were very friendly.

Dear David, We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

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Other web-users rate our hotel

  • 2,169 reviews 8.8/10 Location
  • 2,891 reviews 5.4/10 Room
  • 2,365 reviews 9.4/10 Service
  • 71 reviews 4.7/10 WiFi
  • 1,524 reviews 4.8/10 Comfort
  • 1,299 reviews 5.6/10 Cleanliness
  • 1,282 reviews 9/10 Breakfast
  • 609 reviews 7.8/10 Value

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