Miles+Points

The ALL and Flying Blue general terms and conditions apply to the Miles+Points offer. In the event of any conflict, the present terms and conditions shall prevail.

You must be a Member of the ALL- Accor Live Limitless programme and the Flying Blue programme in order to take advantage of this offer.

Miles+Points entitles ALL- Accor Live Limitless and Flying Blue Members, regardless of their membership status, to earn Reward points and Flying Blue Miles on stays at any hotel that has enrolled to participate in the ALL- Accor Live Limitless loyalty programme and on flights with Air France and KLM that are eligible for the Flying Blue Programme.

3.1 You can register for Miles+Points via either all.accor.com or www.flyingblue.com. If you register via all.accor.com, you must log onto your ALL- Accor Live Limitless online account and then log onto your Flying Blue online account or subscribe to the Flying Blue programme using the connection module offered before linking your ALL- Accor Live Limitless account with your Flying Blue account. If you are not yet a Member of the ALL- Accor Live Limitless programme, you must subscribe to the programme via all.accor.com. If you register via www.flyingblue.com, you must log onto your Flying Blue online account and then log onto your ALL- Accor Live Limitless online account or subscribe to the ALL- Accor Live Limitless programme using the connection module offered before linking your ALL- Accor Live Limitless account with your Flying Blue account. If you are not yet a Flying Blue Member, you must subscribe to the programme via www.flyingblue.com. Your Miles+Points subscription will only be approved for use with the ALL- Accor Live Limitless and Flying Blue accounts in your name. Your ALL- Accor Live Limitless account and your Flying Blue account must be registered with the same first name and surname.

3.2 Except as set out in clause 3.3, switching from another airline partner to Miles+Points will only be allowed if you linked your ALL Loyalty Programme account with the other airline partner more than 12 months ago. If your ALL Loyalty Programme account was linked to the other airline partner within the last 12 months, then you will have to wait until a full 12 months has passed before being able to link your ALL Loyalty Programme account to your Flying Blue Program account.

3.3 An exception will be made for any Member of ALL who has changed their residence to a different Continent. Those Members of ALL will need to contact the Accor customer care centre in order to unlink their ALL Loyalty Programme account from their other airline partner, and then link of their ALL Loyalty Programme account to their Flying Blue Program account.

When staying at a hotel that has enrolled to participate in the ALL- Accor Live Limitless programme, ALL- Accor Live Limitless Members who have subscribed to the Miles+Points offer earn the Reward points and Status points that are usually earned by Members on completing an eligible stay in accordance with the general terms and conditions of the ALL- Accor Live Limitless programme. On completing the aforementioned eligible stay, ALL- Accor Live Limitless Members who are also Members of the Flying Blue programme and have subscribed to the Miles+Points offer will earn Flying Blue miles that will be credited to their Flying Blue account as per the following scale, every 10 euros spent :

When taking a flight that is both operated and commercialized by Air France or KLM and that is eligible for the Flying Blue Programme, Flying Blue Members who have subscribed to the Miles+Points offer earn the Flying Blue miles and XPs that are usually earned by Members on completing an eligible flight in accordance with the general terms and conditions of the Flying Blue programme. On completing the aforementioned eligible flight, Flying Blue Members who are also Members of the ALL- Accor Live Limitless programme and have subscribed to the Miles+Points offer will earn Reward points that will be credited to their ALL- Accor Live Limitless account as per the following scale, every 10 euros spent :

In order for your Reward points to be credited to your ALL account and your miles to be credited to your Flying Blue account when staying at hotels that have enrolled to participate in the ALL programme, you must provide your ALL loyalty card number when booking and show your loyalty card to hotel reception when checking into the hotel.

In order for your miles to be credited to your Flying Blue account and your Reward points to be credited to your ALL account when completing a Miles+Points-eligible flight, you must provide your Flying Blue loyalty card number when booking your flight or at check-in.

Activities that are eligible to earn both miles and points are those completed after subscribing to the Miles+Points offer, irrespective of the date on which the flight or stay was purchased. Requests to be awarded the benefit linked to the Miles+Points offer must be made whilst the subscription to the offer is still active. Requests made for points to be retrospectively awarded once a Member has unsubscribed from the Miles+Points offer will not be eligible to earn both miles and points (even if the stay or flight was completed whilst the subscription was still active).

Your ALL Reward points and your Flying Blue miles will be credited to your account within 10 days of the end of your stay or flight.

The Miles+Points offer is subject to availability. Terms and Conditions of Sale apply to the public booking rates specific to each hotel and each flight.

The Miles+Points offer does not apply to stays at hotels that are partners of the ALL programme and the Flying Blue programme, nor to flights on airlines that are partners of the ALL programme and the Flying Blue programme.

Members who have subscribed to the Miles+Points offer will have a welcome benefit of 1 Status Night credited to their ALL account and 5 XP credited to their Flying Blue account on completing their first eligible stay.

Members who have subscribed to the Miles+Points offer will have a welcome benefit of 5 XP credited to their Flying Blue account and 1 Status Night credited to their ALL account on completing their first eligible flight.

These two welcome benefits are cumulative and will be credited to the Member’s account on the date of the activity.

These benefits can only be credited to each account once (a total of 10 XP per Flying Blue account, and a total of 2 Status Nights per ALL account), even in the event of multiple subscriptions.

The ALL Member must be a Member of the Flying Blue programme towards which he wishes to transfer his Reward points prior to requesting a transfer. Points can only be transferred to the Flying Blue account held in the Member’s name, and transfers can only be made between ALL accounts and Flying Blue accounts that have been declared and linked within the framework of the Miles+Points offer.

There is a minimum threshold of 2,000 Reward points per conversion, based on the following scale:

2,000 Reward points = 2,000 Flying Blue miles

Transfers will be completed within 10 days and are irreversible.

The Flying Blue Member must be a Member of the ALL programme towards which he wishes to transfer his Flying Blue miles prior to requesting a transfer. Miles can only be transferred from the Flying Blue account held in the Member’s name, and transfers can only be made between ALL accounts and Flying Blue accounts that have been declared and linked within the framework of the Miles+Points offer.

There is a minimum threshold of 4,000 Flying Blue Miles per conversion, based on the following scale:

4,000 Flying Blue miles = 1,000 Reward points.

Transfers are instantaneous and irreversible

Any breach by a Member of these Miles+Points General Conditions of Use, any abusive or fraudulent use of cards, Miles or Reward points, any communication of falsified information and/or detrimental or objectionable behaviour from the Member or from one of the people with him (in particular regrettable, malicious or insulting behaviour towards hotel staff, airline staff or customers), including during an event organised by one of the two Programmes, may result - at the sole discretion of the loyalty Programme Administrators - in the temporary suspension of the Member’s Miles+Points subscription and/or his membership of the Programmes, or in the termination of his Miles+Points subscription and/or his membership of the associated loyalty Programmes without notice or compensation. The termination of a Member’s membership and subscription will result in the cancellation of all Points and Miles earned by the Member with his card. This suspension or termination shall be without prejudice to the loyalty Programme Administrators’ right to take action with respect to the Member.

Subscribing to the Miles+Points offer implies that the firm Accor SA, 82 rue Henri Farman 92130 Issy-les-Moulineaux, FRANCE (for ALL) and the firms Air France and KLM and their subcontractors, 45 rue de Paris, 95747 Roissy CDG Cedex, FRANCE (for Flying Blue) obtain personal data related to the Member’s stays and flights from each other, in other words:

• ALL loyalty card number, Flying Blue loyalty card number, surname, first name, email, date of birth and number of points or miles to be credited;

• Data collected by Flying Blue via ALL for each eligible expense:

o Name, brand, town/city and country of the hotel in which the Member stayed

o Dates of stay

o Reservation date

o Reason for stay: business or leisure

• Data collected by ALL via Flying Blue for each eligible expense:

o Commercial flight number (number printed on the client’s ticket)

o Origin and destination of the flight

o Booking class

o Dates of the outward and return flight

o Whether the flight is multi-destination or inbound different to outbound

o Reservation date

o Reason for flight: business or leisure

Subscribing to Miles+Points implies acceptance without reserve by Members of the General Conditions of Use. These General Conditions of Use shall prevail over any previous text.

In case of dispute arising between a Member, Air France KLM and ACCOR SASconcerning the Miles+Points General Conditions of Use, the Member is hereby informed that they may opt for a conventional arbitration procedure or any other dispute resolution method. In the absence of an amicable resolution within 60 days of the Customer Care team referral date, the Member may appeal to the Travel and Tourism Mediator, no later than 12 months after making the initial complaint. Contact details for the Travel and Tourism Mediator and information regarding claims are available in the “Help” section.

These General Conditions of Use are governed by French law, without obstructing the mandatory protective provisions that may apply in the customer's home country.

Members may decide to withdraw from the Miles+Points offer at any time. In order to do so, they must send an email detailing their request via the “Help” section of the Accor.com website or via the website’s “Contact Us” page.

If the Member withdraws from the Miles+Points offer, their ALL and Flying Blue accounts will nonetheless be maintained.

The Member may re-subscribe to the offer at a later date, but will not be eligible for a further subscription bonus.

Withdrawing from the offer will result in the termination of the ability to earn both miles and points for all activities for which they have not already been credited.

Closure of either the ALL account or the Flying Blue account will result in automatic withdrawal from the Miles+Points programme.