Novotel Suites Paris CDG Airport Villepinte 4 stars

Customer review rating (ALL Rating) 4.2/5 1,284 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • CDG Airport is 10 min away; airport shuttle service available (for a fee)

  • 1.2 miles to Villepinte Exhibition Center; free shuttle during major events

  • The best flavors of the moment served every day at Le Dundy restaurant

  • Boutique Gourmande, fitness center and covered parking open 24 hours

  • Modular suites that can accommodate 2 children for free (up to age 16)

Our accommodation(s)

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Hotel location

Novotel Suites Paris CDG Airport Villepinte

335 Rue de la Belle Etoile
95700 ROISSY-EN-FRANCE
France

GPS:48.989437, 2.512914

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

DUNDY RESTAURANT

Le Dandy restaurant is all about chic and stylish creations and sublime cocktails. Enjoy a fine and dandy cruise through contemporary world cuisine made for sharing and sheer deliciousness!

Our guest reviews

Our guest reviews

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ALL Rating  4.2/5  1,284 reviews

TripAdvisor Rating  4.0/5  434 reviews

Location and transportation from CDG is complicated

Customer review rating 4.0/5

Thomas S. Solo - Confirmed reviews ALL

otherwise it was fine

Dear Thomas, We thank you for being kind enough to tell us about your stay at Novotel Suites Paris CDG Airport Villepinte. We will be sure to share your comment. See you soon at Novotel Suites. Celine Customer Relations Department

Well located, near the airport and a very nice shopping mall called aeroville.

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

The hotel is very clean. The staff are professional and knowledgeable. The food in the restaurant was also very good. The shuttle service is very convenient.

Dear Customer, Many thanks for your review! We are happy that you had a positive experience with us. I will be sure to share your lovely comments. I'm looking forward to seeing you again. Celine Customer Relations Department

Strategically located and enjoyed stay

Customer review rating 4.5/5

A. S. Families - Confirmed reviews ALL

Appreciate for keeping dental and shaving kits by default in rooms. All in all we are satisfied. Thanks

Dear Customer, Thank you for taking the time to share your satisfaction. We take note of your comments. I'm looking forward to seeing you again. Celine Customer Relations Department

Awesome Front Desk/Telephone Operator!!

TripAdvisor rating 3.0/5

emaleroach TripAdvisor review

This was our first time staying at a Novotel Suites and after this experience we look forward to coming back and exploring other properties under this brand as our experience at the Novotel Suites Paris CDG Airport Villepinte was a favorable one. The initial process of finding the shuttle bus at the airport was a complete disaster no thanks to the information desk personnel at Charles De Gaulle Airport. What an incompetent misguiding first impression into France as you step off the plane and look for signage and information to get you to your airport shuttle, with limited signage you immediately think that the person at an airport information desk would be the end all be all to getting you set foot in the right direction quickly and effectively - Wrong! After nearly an hour and change of being sent to a different terminal and different Novotel - we finally found our shuttle bus boarding location only to realize that the Novotel Suites Paris CDG Airport Villepinte bus operates once every HOUR! This was a bit frustrating after having traveled 9 hrs to arrive to paris, 2 hrs to find the shuttle boarding location (btw Terminal 3 at CDG is cold, scary and open to the public so beware!) and then to wait another 50 minutes was a major inconvenience. None the less this review is not about the airport or the deplorable shuttle service, nor the information desk but it is about the hotel, to which the check in process upon arrival was smooth and seamless. The one thing that did irk me was that in spite of booking on a third-party travel site where taxes and fees were paid for - the hotel collected another set of taxes (CITY TAX) upon check in. Shady!! None the less the room was clean and spacious. The bathrooms felt more like an experience on a cruise ship rather than a hotel - but the shower was great and hair dryer was impressive. The true quality of the hotel was exemplified in the gentleman who answered the telephone as we attempted to extend our check out the next morning as one of our family members came down with a medical condition overnight. The gentleman was kind, understanding and able to work with his staff to help find us local options of medical facilities in the area as well as extend our check out which was HUGE as we needed the time to get our loved one to a stable condition. I can't thank the gentleman and his team enough as the extra time was critical in the recovery and the last thing, we needed was a hotel or cleaning crew barking down our backs to check out and turn over the room. One thing I regret is not getting the gentleman's name in all the stress, but I sincerely hope that he is commended for his courtesy and concern. Safe travels!

Dear emaleroach I thank you warmly for this comment rich in information and very detailed. We are delighted that your stay at the Novotel Suites Paris CDG Airport Villepinte went well and above all very proud of the professionalism of our receptionist, who understood your situation and showed empathy. Our team does its best every day to satisfy you and make you love our brand. Regarding the airport reception service, please note that we regularly hold meetings with those responsible for Charles de Gaulle airport in order to improve reception, orientation and signage, which should improve. thanks to the Olympic Games which are taking place soon! For the shuttle, I would like to point out that our shuttle does not go to terminal T 3 but to terminal 2 (BD) and that the frequency is 40 minutes. You may have taken the shuttle from another hotel, it doesn't matter, the important thing is that you arrived with us and that you enjoyed our establishment. I would like to point out for all travelers that Paris Ile de France has imposed an additional tax of €5 to contribute to the improvement of transport, that this tax is absolutely not at the initiative of the hotels. Glad to see you again Sincerely Christopher General manager NB: Tell us the name of the receptionist to congratulate him!

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Customer review rating 5.0/5

J. Business - Confirmed reviews ALL

Super !!

Judge, Many thanks for your review! We are happy that you had a positive experience with us. See you soon at Novotel Suites. Virginia Front Office Manager

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Other web-users rate our hotel

  • 619 reviews 7.2/10 Location
  • 1,139 reviews 7.5/10 Room
  • 837 reviews 7.1/10 Service
  • 7 reviews 6.5/10 WiFi
  • 439 reviews 7.3/10 Cleanliness
  • 360 reviews 6.3/10 Breakfast
  • 309 reviews 4.5/10 Value
  • 234 reviews 3.2/10 Food

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