Mercure Carcassonne La Cité hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,968 reviews

Mercure Carcassonne La Cité hotel - Image 1
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Description

Hotel extras

  • Completely renovated in 2023

  • A 5-minute walk from the Medieval City of Carcassonne

  • Free enclosed on-site parking

  • Restaurant with beautiful terrace offering homemade products

  • Outdoor swimming pool open May to September

Our accommodation(s)

Hotel location

Mercure Carcassonne La Cité hotel

18 rue Camille Saint-Saens
11000 CARCASSONNE
France

GPS:43.207243, 2.369605

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA VICOMTE

A table steeped in terroir. Our restaurant is a special place to sample regional specialties. Catering via room service only in the evenings on the basis of the "Market Menu" of the day. Closed for lunch.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,968 reviews

TripAdvisor Rating  4.0/5  2,200 reviews

Lovely minibreak

TripAdvisor rating 5.0/5

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Great little mini-break, two nights in March. We got a great price on a superior room with a view of the medieval city, massive room with both a shower and bath, comfy bed, modern and clean, couldn't ask for more. Great location just a few minutes' walk from the old city, and maybe 10-15 mins from the modern city, but a nice walk there by the river, watching little lizards on the Pont Vieux! We didn't try the pool as it was out of season but the gardens were lovely. My husband left his coat in the wardrobe when we left and Reception replied super quickly and arranged return postage to us, husband very happy to be reunited with his coat!

Customer review rating 5.0/5

Patrick D. Solo - Confirmed reviews ALL

Nice comfortable, very clean hotel. Excellent Reception Staff. Great location for Carcassone and surrounding area plus parking make this a great choice.

Bonjour , Thank you very much for taking the time to write this kind comment. I have no doubt for a moment that it will please everyone. Your satisfaction is the greatest gift. Looking forward to welcoming you next time in our hotel, I wish you a good day. The reception team

Great hotel but issues

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Great hotel. Staff were excellent. Shutter banging very loudly outside caused us to leave 0130 Am. Restaurant menu very confusing not much variety. I had a salad and it was so covered with sauce and stuff it was sickly.

Dear MICHELLE H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Carcassonne La Cité. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located to visit La Cité

Customer review rating 4.5/5

Jordi Families - Confirmed reviews ALL

Place is nice with some rooms with castle views. Service is nice and warm.

Hello, thank you for your feedback and kindness. We look forward to welcoming you. best regards

Nice professional friendly hotel, I recommend

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

5 night stay during Christmas, 1 night dinner in restaurant, breakfast several mornings. The hotel feels aged and needs a refreshing but the staff do an exceptional job overall. Service was very helpful and welcoming and the dine had great service and food and a very reasonable price. While the morning staff were super helpful the breakfast and it's price were a disappointment compared to the rest of the stay. But I still highly recommend a stay!

Good morning, Thank you for taking the time to write a review about our establishment. Glad to hear that you enjoyed your stay. Regarding your comment on breakfast we will give the information to our management. If we can help you during your next visit, please let us know. We hope to see you soon ! The hotel team

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Other web-users rate our hotel

  • 953 reviews 9.4/10 Location
  • 1,041 reviews 7.7/10 Room
  • 1,206 reviews 9.1/10 Service
  • 6 reviews 7.1/10 WiFi
  • 481 reviews 8.1/10 Breakfast
  • 317 reviews 7.7/10 Cleanliness
  • 233 reviews 8.8/10 Pool
  • 42 reviews 4.2/10 Bar

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