Fairmont El San Juan Hotel 5 stars

Customer review rating (ALL Rating) 4.0/5 1,419 reviews

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Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
Fairmont El San Juan Hotel - Image 3
Fairmont El San Juan Hotel - Image 4
6063 Av Isla Verde, 00979 San Juan, Puerto Rico

Description

Hotel extras

  • Labeled ALLSAFE

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Our accommodation(s)

Hotel location

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,419 reviews

TripAdvisor Rating  4.0/5  1,662 reviews

Skip MSC

TripAdvisor rating 1.0/5

Jason F TripAdvisor review

Beautiful ship, terrible service. I wish I had read reviews beforehand, I've been on many cruises and wanted to to MSC, big mistake. Staff doesn't care about the guests, most will ignore you, any requests made to guest service desk go unanswered. If you don't wave cash in the air at the bar you will not be served, food is terrible, elevators are terrible, public bathrooms that have several stalls also have doors that lock from the inside to the main bathroom, other guests will go into the multi-person bathroom and lock the door so that others cannot enter, also there is no signage to find these bathrooms! Room attendant was lack luster to say the least, we found two pacifiers and food/candy wrappers in the couch and under the desk, there was toothpaste on the sink and hair in the shower! Our balcony was NEVER cleaned, crusted with salt the entire cruise, several of our companions only had one chair on the balcony and several others chairs were broken to the point of being unsafe to sit in. EVERY clothing item we wore somehow ended up having black grease on it somewhere, no idea where it was coming from. The A/C in the room barely maintained a cool environment. The carpet was stained everywhere. House keeping left vacuums and cleaning carts, trash and dirty linen bags in the already super narrow hallways, I observed several people trip/stumble over them and people in wheelchairs/scooters had to move them by hand to get around them. Am I being too critical???? Waited over 90 minutes at the restaurant for an omelet that was small enough I could have put the whole thing in my mouth, when I cut into it the "ham" was a pink paste, not ham - BLEGH! The entertainment was lame, it was like 15 people were put in charge of making the shows and they all had different ideas and decided to mash it all into one 35 min performance. THE ELEVATORS OMG. MSC now has these smart elevators where you push a button outside each elevator deck that corresponds to the floor you want to go to, it then tells you what elevator to wait for... cool idea.... but MSC Yacht club members get cards that give them priority use of elevators....see where this is going???? Several yacht club kids/teens decided at several points during the cruise that they were going to just ride the elevators from top to bottom using their cards and deny others the use of the elevators.... You could literally stand at an elevator for 15 mins with no luck, I can't climb from deck 7 to 18, great idea, poor execution. There is so much more, I wish I kept a better list, the last thing I will mention for the negative is this: We booked this cruise because it was a great price and hadn't tried MSC before, keep this in mind, if you find a cheap cruise, you will find cheap guests. I'm not a snob nor am I rich, but this cruise had some of the trashiest, rudest, loudest, and the most obnoxious and disrespectful guests I've ever seen. Cheap prices attract cheap people, be ready for their drama/attitudes! Now for the positives: The ship was beautiful. The kids water play area was the best I've ever seen. The water slides were fantastic. Sparkle stairs. LOTS of bars, like, soooo many bars. Guy playing steel drums at the pool deck was the best I've ever heard, much kudos! Bartender Moyo at the jungle pool bar was the most helpful person on the boat, and very kind, I observed him go above and beyond several times in helping other guests. Victor with the cowboy hat at the kids club was a real dude, very kind and great with the kids.

Super disappointing

TripAdvisor rating 2.0/5

TwinSoccerDad TripAdvisor review

What a disappointment. We have sought to spend our vacations at Fairmont and All Accor hotels whenever possible. This is the first one to leave us so underwhelmed. The lack of service and staff at the pools is alarming. Some days it took close to 30 minutes to order a drink because there were not enough people to help guests by the pools. And then they didn't have enough umbrellas to offer shade. We were often told "no we don't have any" although the reserved sections that were not being used had unfolded umbrellas sitting unused. The hotel wants to be considered family-friendly but it's not for families of tweens/teens. The nightclub noise kept our family up with its thumping music. The hotel also feels dated with worn furniture and chipped paint. We spoke to the hotel before departing. They offered us some lip service and took a few of the resort fees off but disappeared from there. This hotel does not rate close to other hotels in this chain.

Perfect

Customer review rating 5.0/5

Andrea Friends - Confirmed reviews ALL

Perfect accommodation! Every detail thought out to better meet guests' expectations, staff education, wonderful swimming pools, shows at Cabaret do Chico, view from the room, the decades-old tree being preserved and beautiful... Everything was beautiful and perfect, but what caught my attention the most and will certainly never forget is the smell of the lobby, simply unforgettable. Unique experience .

Dear Andrea L., We very much appreciate your comments regarding your stay at the Fairmont El San Juan Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Great location, lots of amenities.

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The Fairmont is easily reached from the airport and had all the amenities we could want--multiple pools, restaurants, workout room, Starbucks, casino, etc. The property was always immaculate and sits on a beautiful beach. There were always plenty of chairs either on the beach or at the pool so we never had an issue. Waitstaff was always very attentive and brought food or drinks as we wanted. The rooms were comfortable, but with more than two people in a room (which they say can accommodate 4) it gets a little tight. The bathrooms are very small and not in keeping what I would expect from a 5-star resort. That was my only real disappointment--there just wasn't enough room to spread out and really relax. We did several excursions away from the property and mostly relied on Uber, which was always quick and the drivers were very friendly. We did rent a car one day to drive to Fajardo and having Enterprise directly across the street from the hotel was a big plus. Restaurants on site were nice, but extremely expensive, and the shops were ridiculous. $54 for sunscreen when you could walk two blocks to CVS and get it for $10. Overall, we had a wonderful time, just know that a resort has lots of "fees" for just about everything and it all costs more than it should. Leave the resort to eat and get snacks for your room. Microwaves in the room would be a nice feature! If we have to pay $25 for hamburger it would nice to heat up any leftovers!

Dear Debbie I., We very much appreciate your comments regarding your stay at the Fairmont El San Juan Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Too expensive and rooms are not good , bathrooms

Customer review rating 2.5/5

Vivían Friends - Confirmed reviews ALL

Not really good for the price

Dear Luz L., Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns.

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Other web-users rate our hotel

  • 541 reviews 8.7/10 Location
  • 1,031 reviews 5.5/10 Room
  • 2,086 reviews 8.5/10 Service
  • 6 reviews 0/10 WiFi
  • 639 reviews 7.9/10 Food
  • 563 reviews 8.8/10 Pool
  • 388 reviews 4.4/10 Cleanliness
  • 304 reviews 4.7/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.