Peppers Salt Resort & Spa Kingscliff 4 étoiles

Note Avis clients (Note ALL) 4.2/5 3 219 avis

Peppers Salt Resort & Spa Kingscliff - Image 1
Peppers Salt Resort & Spa Kingscliff - Image 2
Peppers Salt Resort & Spa Kingscliff - Image 3
Peppers Salt Resort & Spa Kingscliff - Image 4
Bells Boulevard, 2487 SUD DE KINGSCLIFF, Australie

Description

Les plus de l'hôtel

  • A 300 m de la plage

  • Chambres d'hôtel, appartements avec 1, 2 ou 3 chambres

  • 2 piscines extérieures, courts de tennis, location de vélos

  • Grands espaces de conférence

  • A quelques minutes à pied des restaurants, des cafés et de Salt Park

Nos hébergements

Localisation de l'hôtel

Peppers Salt Resort & Spa Kingscliff

Bells Boulevard
2487 SUD DE KINGSCLIFF
Australie

GPS:-28.276106, 153.576589

Téléphone
Fax +61 2 6674 7788

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Animaux non admis
  • Navette
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

SEASON RESTAURANT

Le Season vous embarque pour un voyage culinaire : dégustez les meilleurs produits de notre région accompagnés de vin raffiné, en bonne compagnie. Avec son mobilier italien élégant, le restaurant offre une ambiance intime.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.2/5  3 219 avis

Note TripAdvisor  4.0/5  4 591 avis

Easy family getaway

Note TripAdvisor 5.0/5

Yvette A Avis TripAdvisor

Fantastic location and facilities. Our apartment room was very spacious with every convenience including full laundry facilities and kitchen. Could benefit from a system to keep both interconnected room doors open as we had 4 year olds who can’t be alone in a room by themselves.

Dear yvettea995 Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent family getaway at our resort and found the location and facilities to your satisfaction. We're pleased to hear that your apartment room met your expectations and that you found it spacious with all the conveniences you needed, including full laundry facilities and a kitchen. Your suggestion regarding a system to keep interconnected room doors open is valuable feedback, especially for families with young children. We will certainly consider this as we continue to enhance our guest experience. We hope to welcome you and your family back for another enjoyable stay in the future. Best Regards Micky Gong Executive Assistant Manager

Appalling

Note TripAdvisor 1.0/5

annef9 Avis TripAdvisor

Appalling customer service - and we hadn't even booked yet! I called the only number available - a call centre, and they put me through to the resort. It rang for ages, then someone answered and put me on hold, then hung up on me. I called the call centre back and they called the resort for me and put me through - exact same thing happened. I called the call centre a third time and the operator advised that the resort staff had been very rude to her too. Then I was told to put my feedback in an email. There is absolutely no way I would go to this place if this is the disgraceful way they treat their customers.

Dear annef9 Thank you for bringing this matter to our attention. We are deeply sorry to hear about the difficulties you experienced while trying to contact our resort. Your description of the customer service you encountered is completely unacceptable, and we sincerely apologize for the frustration and inconvenience this has caused. Please rest assured that we take your feedback seriously and are investigating the issues you've raised with our team. We strive to provide a high standard of service to all our guests, and it is clear that we fell short of this during your interaction with us. We understand your decision not to book with us given this experience, and we regret that we did not meet your expectations. We are committed to improving our customer service processes to ensure that such incidents do not occur in the future. Once again, we apologize for the poor experience you had and thank you for bringing it to our attention. We hope to have the opportunity to welcome you to our resort in the future and provide you with the exceptional service that we strive to deliver to all our guests. Best Regards Micky Gong Executive Assistant Manager

Run down hotel that needs TLC

Note TripAdvisor 2.0/5

Trav W Avis TripAdvisor

Having stayed at peppers many times in the past it’s clear they are neglecting the hotel. Rusted door frames, mould on the blinds and bathroom stinks. 100% not value for money and won’t be returning to peppers Kingscliff. A shame it was a great place to stay, but now the price is 40% more expensive, staying else where is the only option.

Dear travw2024 Thank you for taking the time to share your feedback with us. We are deeply disappointed to learn about your recent experience at Peppers Kingscliff. Please accept our sincere apologies for falling short of your expectations. We take your comments seriously and have shared them with our management team to address the issues you've raised regarding the condition of the hotel. Your feedback regarding rusted door frames, mold, and odors in the room is concerning, and we are committed to rectifying these issues promptly to ensure that future guests do not encounter similar problems. We understand your decision not to return to Peppers Kingscliff, given your recent experience, and we are sorry for any inconvenience or disappointment this has caused. We strive to provide exceptional service and accommodations, and we regret that we did not meet this standard during your stay. Please know that your feedback is invaluable to us as we work to improve our guest experience. We hope that you will reconsider staying with us in the future, as we would welcome the opportunity to restore your faith in our hotel. Best Regards Micky Gong Executive Assistant Manager

Une sorte de Club Mer à l’Australienne

Note TripAdvisor 3.0/5

Jean-Marc F En famille - Avis TripAdvisor

Excellente situation près de la plage. Hôtel adapté pour famille avec plusieurs enfants ( programme d’activités, piscine, vélos, etc. ). Mais conception un peu dépassée et équipements en bout de course. Marketing désastreux ( exigence de paiement intégral du séjour 7 jours avant l’arrivée + surcharge pour paiement par carte; pas de ménage pendant 3 jours, si besoin de l’Inde de bains ou de savon supplémentaire il faut payer , etc. ). Rapport qualité/prix moyen

Bel hôtel

Note TripAdvisor 5.0/5

Nathalie P En couple - Avis TripAdvisor

Grand hotel très bien situé près de la plage, et de nombreux restaurants La chambre est de bonne dimension, avec un balcon Tour est propre et moderne La literie est parfaite Très bon rapport qualité / prix Le petit déjeuner est relativement simple, prix un peu élevé, et d'autres options sont disponibles à quelques mètres à pied

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 786 avis 9.1/10 Site
  • 1 669 avis 6/10 Chambre
  • 1 339 avis 6.1/10 Service
  • 28 avis 3.4/10 Internet
  • 668 avis 8.4/10 Piscine
  • 632 avis 5.5/10 Confort
  • 603 avis 4.4/10 Repas
  • 552 avis 4.7/10 Propreté

Dispensé par Trustyou

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Prix à partir de, pour 1 nuit pour 1 personne dans la catégorie de chambre visée à proximité du prix, hors prestation annexe, hors petit déjeuner. Il correspond au prix public toutes taxes comprises (TVA et taxe de séjour incluses) le plus bas pour l'hébergement concerné, constaté sur le site https://all.accor.com/ ce jour, pour un séjour d'une nuit dans les 20 prochains jours. Variable selon la période et la disponibilité. Le prix n'est garanti qu'au moment de la réservation. Toute réservation (à l'étranger) est payable dans la devise du pays où se situe l'hôtel. Seul le montant confirmé lors de la réservation dans la devise du pays où se situe l'hôtel est garanti. Une estimation de la conversion dans votre devise peut vous être indiquée, mais elle n'est pas contractuelle. Au moment du paiement, votre banque peut être amenée à vous facturer des frais bancaires et ou des frais de change.