Fairmont Empress 4 stars

Customer review rating (ALL Rating) 4.6/5 5,146 reviews

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Description

Hotel extras

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Luxury spa treatment with first-class service at Willow Stream Spa

  • Q at the Empress: Restaurant and bar with locally sourced cuisine

  • Stunning views of Inner Harbour

Our accommodation(s)

Hotel location

Fairmont Empress

721 Government Street
V8W 1W5 VICTORIA
Canada

GPS:48.421596, -123.367422

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Q AT THE FAIRMONT EMPRESS

Q at the Empress, located in the most storied room in Victoria, is a must-visit culinary experience. The cuisine is based on regional ingredients, partnerships with local farmers and artisans, and utilizes our own chef's herb and vegetable garden.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  5,146 reviews

TripAdvisor Rating  4.0/5  5,371 reviews

Certificate of excellence 2023

Excellent stay at the Empress

TripAdvisor rating 5.0/5

Justin T TripAdvisor review

My wife and i had a very enjoyable stay. Beautiful hotel and excellent facilities. Completely satisfied & would stay again & recommend to friend's & family. The location is wonderful too as it is walking distance from many tourist attractions & amenities

After 4 nights, we left more Frazzled then when we arrived!

TripAdvisor rating 2.0/5

Andrew T TripAdvisor review

Left more frazzled than when we arrived. Horrible experience at this hotel. Stayed 4 nights and after two a convention with a large contingent of young people checked in. Hallways constantly busy with roughhousing, men walking around in nothing but shorts (no shirts, no shoes). In the evening, neighbouring doors constantly opening and closing, we counted 50 times per hour one evening. Next door they started playing drums and dancing (with all associated crashed and bangs), this was at 11pm. We ended up calling front desk 3 times as the partying continued throughout our stay. On our final night the Front Desk did offer another room but our stay was already ruined. On the plus side we ate breakfast at the hotel everyday, and while expensive, was excellent! The housekeeping was great as well!

Excellence and Grandeur at Fairmont.

TripAdvisor rating 5.0/5

Meander38837901118 Couples - TripAdvisor review

We loved our experience at Fairmont. These hotels never disappoint! The hotel itself is like an art gallery and museum. We booked our stay to celebrate a retirement and it was just the experience we needed! Highly recommend! In a great place to walk to the Parliament buildings. IMAX and museum. Cross the street and your on a water taxi to Fisherman’s wharf for lunch at Barb’s!! Walk around the corner and take the 75 bus to Butchart Gardens. Voilà a holiday to make a memory!!!

The Fairmont Empress is Exceptional!

TripAdvisor rating 5.0/5

tshrobby TripAdvisor review

We will be back! We cannot say enough about this fabulous, iconic hotel! The service was outstanding. Everyone went above and beyond to make for an amazing 2 night stay. The rooms are on the smaller side (the hole is older), but Fairmont never disappoints! We upgraded to the Gold floor and food & drinks were out all day and evening! The hotel bar was great - try the popcorn. Great location to BC Museum, the Parliament, shopping and dining.

A place to take the people you love

TripAdvisor rating 5.0/5

Inspire310271 TripAdvisor review

From check-in to check-out, great customer service, location is superb, beautiful structure, the facility itself is beautiful and tasteful; all the staff that we dealt with are so accommodating, welcoming most specially Irwin who was on duty when we arrived at the Fairmont Gold Lounge section. He made sure my 83 year old mom was happy and comfortable. He even gave us a short tour of the original building and gave some historical anecdotes as we visited the ballroom heading to the music lounge downstairs. The food is so good - we enjoyed the pre-dinner canapes, finger foods, appetizers and the thoughtful staff gave us a box of desserts to take home. Staff seem happy working there which shows in the quality of their service.

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Other web-users rate our hotel

  • 1,133 reviews 9.3/10 Location
  • 2,123 reviews 7.1/10 Room
  • 2,483 reviews 8.7/10 Service
  • 28 reviews 6/10 WiFi
  • 873 reviews 8.1/10 Amenities
  • 773 reviews 5/10 Comfort
  • 450 reviews 6.6/10 Cleanliness
  • 189 reviews 7.7/10 Breakfast

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