Mövenpick Hotel Amsterdam City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 1,469 reviews

Mövenpick Hotel Amsterdam City Centre - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE NSF certified hotel

  • City Centre location close to Central Station

  • Restaurant and bar

  • 11 modern meeting rooms

  • Rooms and suites with spectacular views and free Wi-Fi

Our accommodation(s)

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Hotel location

Mövenpick Hotel Amsterdam City Centre

Piet Heinkade 11
1019 BR AMSTERDAM
Netherlands

GPS:52.377927, 4.914193

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Mövenpick Restaurant

In our restaurant you will enjoy creative and international dishes. Discover the fresh, authentic flavors and be surprised by the variety of delicious spices and combinations.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,469 reviews

TripAdvisor Rating  4.5/5  7,670 reviews

Well located

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Everything was good until I checked out. They tried to charge me for food and drinks supposedly charge to the room. I did enjoy the buffet twice and had dinner in the lobby restaurant once, all was paid for by credit card.

Dear Mr. W., Thank you very muhc for sharing your positive rated review. I have read your several comments, I am happy to hear you were satisfied in general until you were almost double charged. Please do accept my apologies for this and be assured, your feedback will be internally shared for improvement reasons accordingly. Please do not hesitate to contact us directly should you visit Amsterdam once more! Kind regards, Remco Groenhuijzen General Manager

Great stay

Customer review rating 4.5/5

Mike Business - Confirmed reviews ALL

Stayed as part of booking.com for a trip to our HQ - very nice hotel, great view and great quality rooms. The bar shut a bit early and the service at the bar was a bit slow would be my only bit to improve upon.

Dear Mr. B., Thank you very much for sharing your positive review following your recent stay. I have read your several comments as well as suggestions, I am happy to hear you spent such an enjoyable stay in our well appointed hotel. Please note that your recommendations will be internally shared accordingly! Next time you visit Amsterdam, we hoep to welcome you again. Kind regards, Remco Groenhuijzen General Manager

Not recommended

TripAdvisor rating 1.0/5

Fran B TripAdvisor review

This hotel really provided a tale of two experiences. On the first night I was really impressed with the quality of the room, (the view from the 17th floor), and the facilities. I was booked in for a conference. On booking in I advised the reception that my stay was for 2 nights, and no comment was made to the contrary. A pleasant night eating in the bar, and well looked after by all staff. After a good breakfast I headed off to the event, hosted conveniently next door. After a day at the conference, i returned to the hotel and booked my day bag behind the desk for security, and then attended an evening function in the city, returning approximately 1.00am. I was unable to gain access to the main doors using my room key, and was admitted by security. I was then advised at reception that the room had only been for one night and that no room was available. This was a surprise, as colleagues still had rooms and (aprox 30 in total.) The lobby staff advised that the room had been cleared, but were unable to locate any of the belongings for over one hour. I was concerned that I would be on the street if i could not make a booking at another hotel. After another hour, I managed to get hold of a colleague who had a twin room, and at least get a bed for the night. In the morning, the lobby staff called the head of security, who turned up after another 20 minutes with my clothes in a brown paper bag. They had been registered on a lost and found website when the room was cleared, with the name of the staff member. I was concerned to discover that a sealed duty free carton of cigarettes left in the room was not with the package, or my essential diabetic medication. Security advised they were not there, and were unwilling and unco-operative in recording the loss and suspect theft, despite requests to do so. My experience of the hotel, despite the excellent facilities is that customer service to the standard expected of a highly rated hotel swiftly disappears if a problem arises, and that security of goods left in rooms is questionable at best. Despite my clothing, duty free shopping, medication etc being in the room (and cleared), the hotel made no attempt to contact me to advise there apeared to be a problem, with no interest in discussing the missing medication and goods. Very disapointed.

Dear guest, Thank you for sharing your detailed review on platform TripAdvisor. Together, with my related teams, we have carefully read your several comments. There are, as you well indicate two sides of this story and do not believe it is appropriate, within the GDPR and on this platform, to go into further details. Should you need our assistance please contact our hotel directly: hotel.amsterdam@movenpick.com Kind regards, Remco Groenhuijzen General Manager

Good location.

Customer review rating 3.5/5

Sherri T. Business - Confirmed reviews ALL

Understaffed with long wait times in restaurant. Room was hot with no AC. Floor in bathroom was heated and made room overly hot.

Dear Mrs. T., Thank you very much for sharing your detailed review following your recent stay via ASTA. I have read your several comments, and regret to learn you were averagely satisfied with your stay. My apologies for this. I noted your remarks with regards to the room being too warm for you, including the heated bathroom floor. Please be kindly invited to contact our team during your (future?) stay. For example, our rooms are provided with Climate Control. When the outside temperature is below 10 degrees Celsius, the floor heating warms up automatically. Our staff is more than happy to assist! I trust the above is helpful and look forward to welcome you again, Kind regards, Remco Groenhuijzen General Manager

Excellent

Customer review rating 4.0/5

Steven Business - Confirmed reviews ALL

Excellent hotel for either business or pleasure. A lot easier to reach by car than what I had anticipated. The large public parking underneath the hotel is a plus for sure. 50 euro per 24h is quite an amount but at least it's practical and secure.

Dear Mr. C., Thank you very much for taking the time to express your enjoyable experiences, we hope you had a pleasant trip back home. I am delighted to learn our convenient and well appointed hotel met to all of your several expectations. Parking in Amsterdam is indeed on the high side, and regretfully the public Piet Heingarage, managed by the local authorities, do not provide with any discounts.. We look forward to welcome you again! Kind regards, Remco Groenhuijzen General Manager

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Other web-users rate our hotel

  • 1,468 reviews 8.7/10 Location
  • 2,098 reviews 7.9/10 Room
  • 1,654 reviews 7.3/10 Service
  • 50 reviews 5.3/10 WiFi
  • 840 reviews 8.6/10 Breakfast
  • 724 reviews 6.6/10 Cleanliness

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