Pullman Viña del Mar San Martín (Ex Atton) 5 stars

Customer review rating (ALL Rating) 4.4/5 2,007 reviews

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Pullman Viña del Mar San Martín (Ex Atton) - Image 1
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Pullman Viña del Mar San Martín (Ex Atton) - Image 4
Av San martin 667, 2520096 VIÑA DEL MAR, Chile

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • Bicycle rental

  • Bridal Suite

  • Pet-friendly hotel! Small pets welcome.

  • Pool Bar and Rooftop available all year round.

Our accommodation(s)

Hotel location

Pullman Viña del Mar San Martín (Ex Atton)

Av San martin 667
2520096 VIÑA DEL MAR
Chile

GPS:-33.014895, -71.555744

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

JOAQUIN RESTAURANT AND BAR

We are a Bar & Restaurant on the Coast and want you to feel it from the moment you enter. We look for the best ingredients from the sea, combining them creatively to surprise you every day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,007 reviews

TripAdvisor Rating  4.0/5  958 reviews

Nice location, nice rooms, but watch out is food and drinks

Customer review rating 3.5/5

Pablo B. Families - Confirmed reviews ALL

I felt that Hotel has improved from previous administrations, what they need to watch out is the food (Time for the service) and also variety of the food. They ran out of stock of many dishes in the roof top bar

Dear Pablo B., Thank you for sharing your feedback. We are glad to hear that you enjoyed our location and rooms. We appreciate your comments regarding the food service and variety. Rest assured, we will address this issue to provide a better experience in the future. Your input is valuable to us. Looking forward to welcoming you back soon. Cristián Mera, Deputy Manager.

Overall disappointing

Customer review rating 2.0/5

Kevin Solo - Confirmed reviews ALL

The hard product is quite nice: the rooms look quite fresh with Scandinavian-ish design. Same goes for bar and restaurant. The rooftop with small heated swimming pool is a pleasant spot as well. There are two big problems though. First there was the cleaniness of the room. In my suite almost every peace of furniture had stains or was downright filthy. The white table in the living room, the couch in the living room, the small black table next to it, the mirror in the bathroom,.. it was all stained or dirty. I realize that hotels show some normal wear and tear but this was really unacceptable. Second problem: the majority of the staff don't seem to like their jobs. The lady checking me in: something between uninterested, bored, unhappy, tired, and arrogant. The breakfast team: not much better. The only staff pleasant to interact with was the gentleman who served dinner at the restaurant, and Mr. Christian, if I'm not mistaken MOD the day I checked in, and who clearly tries to keep standards up, which must be a very difficult task.

Dear Kevin, Thank you for sharing your feedback with us. We are glad to hear that you appreciated the design of our rooms, bar, restaurant, and rooftop area. However, we are truly sorry to learn about the cleanliness issues you encountered during your stay. This does not reflect the high standards we strive to maintain. Rest assured that your comments have been shared with our housekeeping team for immediate attention. Additionally, we sincerely apologize for the service lapses you experienced with some of our staff members. Providing excellent service is paramount to us, and we will address this matter internally. We appreciate your recognition of those team members who made a positive impression on you. Your valuable feedback will help us improve, and we hope to have the opportunity to welcome you back for a much-improved stay. Warm regards, Cristián Mera. Deputy Manager.

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Fin de semana agradable

Gracias por haber elegido hotel Pullman Viña del Mar San Martín. Fue un placer para nosotros haberlo atendido y saber que se sintió a gusto con nuestro servicio. Estaremos atentos a su próxima visita. Saludos. Cristián Mera. Deputy Manager.

I expected more from Pullman

Customer review rating 1.5/5

Panda Solo - Confirmed reviews ALL

I reserved a "top floor ocean view room" months in advance. When I arrived at the hotel I was told they were fully booked and they gave me a 4th floor classic with partial ocean view and I can see directly into my neighbors room. They tried to make up for it by offering my chocolates - which was a nice offer - but I politely declined as it doesn't resolve anything in my mind. I also found two used robes bundled up in the closet floor. The hotel is in a great location, and the staff was nice. However, I travelled all the way from California for this room for one night, and so left pretty dissatisfied. I expected more from Pullman.

Dear Panda, Thank you for taking the time to share your feedback with us. We appreciate your honest review and would like to apologize for any inconvenience you experienced during your recent stay at Pullman Vina del Mar San Martín. We understand your disappointment regarding the room allocation. We sincerely apologize for not being able to provide you with the "top floor ocean view room" that you had reserved. We acknowledge that this did not meet your expectations, and we apologize for any inconvenience caused. Your feedback regarding the partial ocean view and the visibility into your neighbor's room has been duly noted. We would also like to apologize for the presence of used robes in your room. We strive to maintain the highest standards of cleanliness and will address this issue with our housekeeping team to ensure it does not happen in the future. We are glad to hear that you found our location convenient and our staff nice. We appreciate your understanding and patience in this matter. Your feedback is important to us, and we will take it into account as we continuously strive to improve our services. Thank you once again for bringing these issues to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Warm regards, Cristián Mera Deputy Manager.

Perfect stay

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

The hotel is located very conveniently next to the beach, yet central in Viña. The employees are super friendly, helpful at all times, fluent in English as well and generally very attentive. Food was an easy 11/10, especially on the lovely rooftop bar and for Dinner. Great mix of traditional food and popular dishes from across the world. The cocktails are awesome and can be enjoyed in the sun, or in a pool which is also on the roof, offering a splendid view. My room was excellently cleaned, had enough space for my stuff, an open shower, window to the sea, curtains and electric roller blinds. I was almost sad to leave for my further journey on a cruise ship (!). Highly recommendable and very happy with my stay. Thanks!

Thank you for taking the time to share your experience at Pullman Vina del Mar San Martín. We appreciate your kind words and are delighted to hear that you had a perfect stay with us. We are glad that our convenient location next to the beach and in the heart of Viña contributed to the enjoyment of your stay. Our team takes pride in providing friendly and attentive service, and we are pleased that they made your stay memorable. It is also great to know that you enjoyed our delicious food, especially at the lovely rooftop bar. We strive to offer a diverse menu with a mix of traditional and international dishes, and we are happy that we met your expectations. Your compliments on the cleanliness and comfort of your room are greatly appreciated. We constantly strive to maintain high standards of cleanliness and provide a comfortable environment for our guests. Thank you once again for recommending our hotel. We hope to have the pleasure of welcoming you back in the future. Warm regards, Cristián Mera Deputy Manager.

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Other web-users rate our hotel

  • 860 reviews 8.1/10 Location
  • 1,059 reviews 6.2/10 Room
  • 1,340 reviews 7.8/10 Service
  • 14 reviews 5.3/10 WiFi
  • 577 reviews 7.5/10 Breakfast
  • 500 reviews 3.9/10 Comfort
  • 357 reviews 5.2/10 Cleanliness
  • 204 reviews 8.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.