Ala Moana Honolulu by Mantra

Customer review rating (ALL Rating) 4.3/5 7,509 reviews

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Description

Hotel extras

  • Same day laundry/dry cleaning service

  • A short stroll to the Hawaii Convention Center

  • Offers 15,000 square feet of combined meeting space

  • Close to the nearby Pacific Ocean and Waikiki walk

  • Adjoins Ala Moana Center shopping mall

Our accommodation(s)

Hotel location

Ala Moana Honolulu by Mantra

410 Atkinson Drive
96814 HONOLULU
United States

GPS:21.2901918, -157.83968

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  7,509 reviews

TripAdvisor Rating  4.0/5  5,200 reviews

Disappointing experience

Customer review rating 0.5/5

Jay Families - Confirmed reviews ALL

I am writing to express my disappointment regarding my recent stay at your hotel. Unfortunately, my experience fell far short of expectations, and I feel compelled to bring several issues to your attention. Firstly, upon arrival, I encountered significant difficulty finding parking. Despite intending to self-park, there were no available spaces, necessitating the use of valet parking services. This was an inconvenience and an unexpected additional expense. Furthermore, once settled into the room, I discovered that the television was not functioning, depriving me of essential entertainment and relaxation during my stay. Additionally, three of the outlets in the room were non-operational, severely limiting the ability to charge devices and utilize electrical appliances. Attempting to address these issues, I contacted the front desk via phone at 10 pm, but regrettably, no one answered my call. This lack of responsiveness exacerbated the frustration of an already disappointing experience. Lastly, despite making a reservation for four people, the room only provided two towels, which was inadequate for our needs and necessitated further inconvenience in obtaining additional linens. Overall, the accumulation of these shortcomings significantly detracted from my enjoyment of what was meant to be a relaxing stay at your hotel. I hope that you will take these concerns seriously and take appropriate measures to improve the quality of service provided to guests in the future. Thank you for your attention to this matter.

Dear Nolan A., Thank you for taking the time to tell us about your experience at the Ala Moana Honolulu by Mantra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

It's okay

Customer review rating 2.5/5

Mk Business - Confirmed reviews ALL

Location is good, however, the beds don't have blankets. In the past, the beds used to have a sheet, a thin blanket, and a bed spread. The bed spread is gone and now there's just a thin blanket and a sheet. It was so light and uncomfortable that I couldn't sleep throughout my entire stay. I was cold, even with the air conditioner turned off. I was traveling for business and others attending my conference said the same thing and they were also uncomfortable.

Dear Kristen M., Thank you for taking the time to tell us about your experience at the Ala Moana Honolulu by Mantra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 5.0/5

L. Business - Confirmed reviews ALL

Very good

Dear Chun Chieh L., We very much appreciate your comments regarding your stay at the Ala Moana Honolulu by Mantra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Location and service.

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Feeling comfortable in the environment.

Dear Lance O., We very much appreciate your comments regarding your stay at the Ala Moana Honolulu by Mantra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very satisfying stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

All the employees we encountered were friendly, helpful, professional. The hotel room was clean and liked all the amenities available.

Dear Lawrece Kuulei A., We very much appreciate your comments regarding your stay at the Ala Moana Honolulu by Mantra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 3,045 reviews 8.8/10 Location
  • 3,370 reviews 5.7/10 Room
  • 3,210 reviews 7.8/10 Service
  • 49 reviews 6.4/10 WiFi
  • 1,336 reviews 6/10 Cleanliness
  • 1,230 reviews 3.6/10 Comfort
  • 297 reviews 7.3/10 Breakfast

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