Grand Mercure SP Itaim Bibi 5 stars

Customer review rating (ALL Rating) 4.5/5 741 reviews

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Description

Hotel extras

  • Relaxation area with heated pool, pool bar, sauna and gym.

  • A space for corporate and social events with capacity for up to 210 people

  • Ideal for families! Picnic area and tents for children for your stay

  • Instagrammable art gallery in hotel lobby

  • Close to major hospitals (Rede D'or, Sancta Maggiore, and Sírio-Libânes)

Our accommodation(s)

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Hotel location

Grand Mercure SP Itaim Bibi

Rua Tenente Negrao, 200, Itaim Bibi
04530030 SÃO PAULO
Brazil

GPS:-23.58477, -46.67274

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

itaIN Restaurant

ItaIN breathes dynamism with an aura of modernity, offering comfortable modular spaces overlooking the garden. The restaurant serves contemporary cuisine, reinforcing the Brazilian essence of the brand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  741 reviews

TripAdvisor Rating  4.5/5  2,481 reviews

Certificate of excellence 2023

Good stay and friendly staff

Customer review rating 4.0/5

Marcelo Business - Confirmed reviews ALL

The staff at the hotel were friendly at all times. Room was clean and breakfasts ticked all the boxes. I'll stay again if I can.

Comfortable and well located

Customer review rating 5.0/5

Álvar M. A. Business - Confirmed reviews ALL

I enjoyed my stay at the hotel, my room was clean and had everything I needed. While breakfast didn't have many options, it was good. My only complaint was that, at the moment of check-out, there was a very long list of items from the minibar that I supposedly consumed. I did not open the minibar at all and I think it's probably a scam by the lady that does the routine checks. Hopefully there will not be any further issue regarding that. Overall, a very good experience.

Dear ALVAR A., We very much appreciate your comments regarding your stay at the Grand Mercure SP Itaim Bibi. It is always a pleasure to receive positive feedback. I will share your comments with our team. About the minibar, there was a small fault, and when you checked out, it was fixed. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laviel Paes Guest Relations

Good Stay

Customer review rating 4.5/5

Victor B. Business - Confirmed reviews ALL

Excellent Clean Rooms - Good Internet - Staff above par

Dear VICTOR B., We very much appreciate your comments regarding your stay at the Grand Mercure SP Itaim Bibi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laviel Paes Guest Relations

Disappointing very basic

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The hotel is well located. It is clean. However the service is simply very basic, dry and border line rude. Seems like everybody is angry at you for no reason. Breakfast personnel is probably the worst. One critical thing that management should really address is the taxi situation. When you ask for help to get a taxi, the staff simply hails a cab parked in front… so basically there is no affiliation or screening by the hotel. Lastly the construction noise is a huge issue but there is not much they can do about it. Unfortunately I would not stay here again, better options around the area.

I would like to thank you for taking the time to share with us your comments regarding your stay, as through them we can improve. Rest assured that those responsible for the areas involved are already checking the improvements to ensure an excellent hospitality experience. Alex Cruz - Accommodation Coordinator

Well located but sone issues

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Really well located, and helpful and proactive reception staff. But building under construction next door, and workers were literally the same height as me with direct view into my bedroom. Construction begins around 7 every morning. Complimentary water from jar wasn’t refilled daily, and dirty mugs were left on unchanged for days on end. My stay was average, I will not say it was poor as some areas and staff members did make up for lack of others.

I would like to thank you for taking the time to share with us your comments regarding your stay, as through them we can improve. Rest assured that those responsible for the areas involved are already checking the improvements to ensure an excellent hospitality experience. Alex Cruz - Accommodation Coordinator

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Other web-users rate our hotel

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  • 2,027 reviews 9.8/10 Cleanliness

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