Fairmont Taghazout Bay

Customer review rating (ALL Rating) 4.6/5 1,056 reviews

Fairmont Taghazout Bay - Image 1
Fairmont Taghazout Bay - Image 2
Fairmont Taghazout Bay - Image 3
Fairmont Taghazout Bay - Image 4

Description

Hotel extras

  • Combining ocean view with a panorama of our beautiful resort through private balconies

  • Spacious sleeping and living areas flow outdoors to furnished balconies

  • Savor the serenity and privacy of our beachfront accommodations

  • The First Fairmont Spa in the region offering a range of signature wellness programs

  • A Teen club with a basket and soccer fields in addition to a kids' club with a splash pool

Our accommodation(s)

Hotel location

Fairmont Taghazout Bay

KM 17, Route d'Essaouira, Station Touristique, Taghazout Bay
80750 Taghazout
Morocco

GPS:30.5166, -9.6868

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,056 reviews

Beautiful resort but lacks service

Customer review rating 2.0/5

Susan Families - Confirmed reviews ALL

The Fairmount Taghazout is a stunning hotel with a well-designed layout and exquisite decor. However, its service leaves much to be desired. Restaurant, pool, and beach service are essentially nonexistent. When lounging by the pool or beach, there's no one available to offer refreshments or food. We had to seek out someone ourselves and request a menu, only to wait an additional 20 to 30 minutes for them to return and take our order. Regrettably, our experience at Beef Reef has consistently been marred by poor service. On a recent visit for dessert and a couple of glasses of wine, we were left unattended after our initial order. Despite our attempts to flag down a waiter, our requests went unanswered. It wasn't until after at least 45 minutes that I had to personally approach the staff twice to request our bill, which still took an additional 10 minutes to receive. While I understand that I'm not part of the service industry, I would highly recommend implementing staff training to encourage them to visually scan each table for patrons attempting to get their attention.

Dear Susan T., Thank you for taking the time to tell us about your experience at the Fairmont Taghazout Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Fabulous stay at Fairmont Taghazout

Customer review rating 5.0/5

Nick C. Couples - Confirmed reviews ALL

On the recommendation of a friend, my wife and I stayed at the Fairmont between the 22nd and 29th of February. Our experience from first entering the hotel until the day of our departure was nothing but a delight. Reception staff were friendly and welcoming, explaining all of the facilities that the hotel had to offer. We were shown to our ocean view room, which was immaculate, very well appointed and extremely comfortable. A perfect view of the fabulous beach and ocean, and every evening we were treated to another perfect sunset. Without exception, every member of staff was incredibly polite, efficient, helpful and friendly. Breakfast involved a huge amount of choice from fresh fruit and delicious juices through to every type of cooked breakfast that you could imagine. Freshly baked bread, gorgeous local honey and as much tea and coffee as you could manage. For dinner, there was a choice of a fabulous Japanese restaurant, gorgeous, though, not inexpensive. There is also a rooftop Tapas restaurant and "Beef and Reef" which has a much more mainstream selection of dishes. For those with children, there is a large pool area with what would appear to be 2-3 different pools at varying depths. This is adjacent to a playground and kids club which is in close vicinity to "Beef and Reef" As our children are all adults, my wife and I were able to take advantage of the peace and tranquility of the adults only pool. This is a huge and beautiful pool with plenty of sunbeds as well as Cabana's, so you can have as much, or as little of the sun as you wish. There is also a swim up bar which has a shaded area. Pool staff were incredibly friendly, laying out fresh towels on your chosen bed as soon as you arrived. They also came around regularly to offer drinks, as well as poolside snacks and lunches. I think that the hotel was reasonably busy, however, due to its size and layout, it felt very quiet and peaceful. It might possibly have been due to the time of year, but there were occasions when there were no more than eight-10 people around the adult pool. It was a two minute walk from our room to the beachfront boardwalk. From here you can walk/run in either direction to enjoy the fresh sea air and uninterrupted views of the ocean. There are also bikes for hire from the hotel, and it is an easy 20 minutes cycle to the local surfing town of Taghazout. I also need to give a mention to Soumia, the guest services manager. Incredibly charming and helpful. She always went out of her way to come up to say hello, and make sure that we were happy with everything. She was also able to give us some useful advice on local places of interest. I have to say I would be hard pressed to think of any negative points associated with our stay, and it will be our firm intention to return in the not too distant future.

Dear Nicholas John C., We very much appreciate your comments regarding your stay at the Fairmont Taghazout Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

Karim I. Families - Confirmed reviews ALL

We had a great family experience. The rooms and public areas are very well maintained and all staff are very welcoming and do a great job.

Dear Karim Christian Bernd I., We very much appreciate your comments regarding your stay at the Fairmont Taghazout Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wonderful stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

I enjoyed staying at Fairmont Taghazout Bay a lot. I love the peaceful and calm atmosphere in the whole hotel.

Dear Marilin L., We very much appreciate your comments regarding your stay at the Fairmont Taghazout Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

An excellent experience

Customer review rating 4.5/5

Robyn J. Couples - Confirmed reviews ALL

Our experience was very good from start to finish. The staff were extremely supportive and attentive from Yousef (the Concierge), through Mohammed (the restaurant [Commons] Manager), to all those who served in all the dining areas. The food served in all dining areas was very good, although it has to be said that the breakfast was exceptional. The location of the hotel overlooking the beach is wonderful. We picked the best time to go in Jan-Feb as the beach was empty except for a few surfers.

Dear Robyn J., We very much appreciate your comments regarding your stay at the Fairmont Taghazout Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 237 reviews 9.2/10 Location
  • 293 reviews 8.7/10 Room
  • 656 reviews 8.6/10 Service
  • 189 reviews 9.4/10 Vibe
  • 164 reviews 9/10 Amenities
  • 132 reviews 9.1/10 Beach
  • 114 reviews 9.5/10 Breakfast
  • 111 reviews 8.8/10 Comfort

Powered by Trustyou

Our other establishments nearby

All our hotels in Taghazout