Mercure Gold Coast Resort

Customer review rating (ALL Rating) 4.3/5 4,056 reviews

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Mercure Gold Coast Resort - Image 1
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Mercure Gold Coast Resort - Image 3
Mercure Gold Coast Resort - Image 4
64 Palm Meadows Drive, CARRARA, 4211 CARRARA, Australia

Description

Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • Conferences and events

Our accommodation(s)

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Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

GPS:-28.029533, 153.377278

Telephone
Fax +61 7 5555 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  4,056 reviews

TripAdvisor Rating  4.0/5  1,740 reviews

Not sure this time.

TripAdvisor rating 3.0/5

robbo011 Couples - TripAdvisor review

Well, stayed 2 years ago and not much has changed. The sunset deck should need a serious upgrade. I think they should have a vocal singer or some kind of entertainment to get guests out of their room for a cold brew and mingle with other guests, because unfortunately this hotel is absolutely dead at night time!! Main pool is good, but if you’re going to have an outdoor bar, just maybe you should open it up for your guests to enjoy!! The food for lunch and dinner is a lot over priced. 3 little small meals for dinner just cost me $77.00!!! Not good if you want people to come down for a snack and a drink!!! The rooms are nice and clean and the staff are very efficient in their jobs. Well done! Big problem for those who have difficulty in walking upstairs, there’s no elevators in some of the sections of units!! Can I go on, probably, but you will judge this place on your arrival if you choose visit! Good luck.

Customer review rating 4.5/5

Paul T. Friends - Confirmed reviews ALL

Clean comfortable room. Appreciated the “Green” offer and saving. Food and service great. Drinks a bit expensive

Dear Paul T., Thank you for your positive review! We are glad you enjoyed your stay and you liked our 'Green' offer. Your feedback on our food and service is valued. We will take note of your comment on drink prices. Looking forward to welcoming you back soon. Francisca Pumarino Front Office Supervisor

Disappointing stay

Customer review rating 1.0/5

Michael A. Families - Confirmed reviews ALL

I booked on the website (ALL.com App) under booking number NHCSCLMJ. It was for a total of $305.10, not the amount that was charged to my credit card. Please have that fixed. We were left feeling extremely disappointed from our stay. First issue was that the air conditioning didn’t work in 4201. This issue took hours for someone to make a decision. It appears that over the shift changeover no one was informed what was going on. I contacted reception on 3 occasions over the course of a few hours waiting for someone to assist us. I was told on each occasion that “we’ll get back to you soon” so I stayed in the room waiting for this to happen thinking it was going to be a short term fix only to be told at a later time that we would be changing rooms as the air conditioner doesn’t work. I then spoke to a manager Utah and I had to move everything from 1 room to the next room 4204 which was a huge inconvenience as everything in our room had been laid out for our stay as we assumed the air conditioning would be fixed. We were all exhausted and just wanted somewhere to rest. Unfortunately, this made us extremely stressed and anxious and unable to unwind. Once I’d fixed up all the room I tried to get on the wifi. I spoke to a manager by the name of Utah who said he’s trying to get his head around the wifi and would call me back when he understands it and it’s ready to go. I never heard back from him. We were unable to connect to wifi as a result as we were never updated when it would be available to use. This again was another disappointment we endured. It’s extremely disappointing writing this as I thought the Accor hotel chain would be far more professional. Please fix the above to ensure future customers are not put through the same stress and disappointment that my family and I had to endure as a result. Kind regards, Michael A.

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Mercure Gold Coast Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have since reached out to you in relation to your stay. I hope to hear from you soon. Once again, Thank you for your feedback. Warm regards, Ben Carroll Front Office Manager

Great location and friendly staff, but...

Customer review rating 2.0/5

Anonymous M. Families - Confirmed reviews ALL

The rooms are looking very tired, particularly the bathrooms. The HVAC unit was very noisy - none of us slept very well.

Very Good Stay

Customer review rating 4.5/5

Chris P. Couples - Confirmed reviews ALL

Once again Mercure Broadbeach has supplied excellent customer service as well as budget friendly deals that are much appreciated in these financial times.

Dear Chris P., Thank you for your kind words. We are delighted to know you had a very good stay with us and appreciated our excellent customer service and budget-friendly deals. We look forward to welcoming you back soon. Francisca Pumarino Front Office Supervisor

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Other web-users rate our hotel

  • 779 reviews 8.1/10 Location
  • 2,326 reviews 6.3/10 Room
  • 2,129 reviews 8.4/10 Service
  • 49 reviews 4.9/10 WiFi
  • 993 reviews 5/10 Cleanliness
  • 974 reviews 7.3/10 Food
  • 585 reviews 7.6/10 Breakfast
  • 207 reviews 7.4/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.