The Sebel Noosa 4 stars

Customer review rating (ALL Rating) 4.1/5 705 reviews

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The Sebel Noosa - Image 1
The Sebel Noosa - Image 2
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32 Hastings Street, Parking entrance Noosa Parade, 4567 NOOSA HEADS, Australia

Description

Hotel extras

  • Enjoy a BBQ in the entertaining area

  • Outdoor swimming pool

  • Spacious living & dining areas with fully equipped kitchen

  • Luscious gardens and stunning water features provide an oasis of calm

  • Intimate and unique meeting and event space designed to inspire

Our accommodation(s)

Hotel location

The Sebel Noosa

32 Hastings Street, Parking entrance Noosa Parade
4567 NOOSA HEADS
Australia

GPS:-26.387977, 153.089933

Telephone
Fax +61 7 5447 6450

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

2 pools

Unwind in the sub-tropical surroundings of this Noosa resort's gardens, cool down in the heated outdoor swimming pool or take a dip in the spa. There is even a children's wading pool for the kids to enjoy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  705 reviews

TripAdvisor Rating  4.0/5  932 reviews

Nice place, bad timing

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

Lovely room but overall a disappointing stay. Stayed for two days. 1. Both days the common access was under maintanence so you could only access Hastings and your apartment via the back street or through the underground carpark. Considering most tourists pay extra for the convenience of this location, that was an inconvenience it would have been nice to be notified about prior to booking. If we had of known we likely would have booked elsewhere. 2. The website advertises room service and pool service available however this is not actually available Thursdays and Fridays which unfortunately was the days we stayed. The absence of this service diminshed the vacation experience significantly. This is also not clearly advertised. 3. On the day we departed the lift was out of order the entire morning and so we had to carry three large suitcases down three flights of stairs unassisted. Lucky we are young and able, may not have been very achievable for others. Overall not a horrible experience, however when you are considering a holiday resort, the location, convenience, services and facilities are what drive your decision. Unfortunately, this time the experience was not worth the price. In future if patrons were notified of maintanence/renovations etc prior to booking or if the price was modified whilst they are occurring that may improve the stay for patrons.

Dear Ms. S., Your feedback is important to us, and we're dedicated to resolving any concerns you may have. To discuss these issues in detail and work towards a solution, we kindly request that you give us a call at your earliest convenience to the (0… Our team is here to assist you, and your call will allow us to address your concerns promptly. Thank you for reaching out, and we look forward to speaking with you soon. Warm regards, Agustina Gianni Front Desk Supervisor

Clothing Taken During Cleaning

TripAdvisor rating 2.0/5

Jack T TripAdvisor review

The accommodation and the staff were nice whilst I stayed, but some of my clothes were taken from my room (probably during cleaning) and the Sebel staff have never made any visible effort to resolve the issue. I spoke to reception twice whilst there, then called them over several days once back home, then emailed after when not hearing back over the phone (after being told I would) - still nothing back. Personal belongings shouldn’t go missing from a private hotel room and I’d expect this to be treated as more of an issue.

Dear Jack, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience, and we sincerely apologize for any inconvenience caused. We understand the importance of personal belongings, and we share your concern regarding the incident you've described. Rest assured, we take matters like these very seriously, and we're committed to resolving this issue promptly. During our recent conversation, I was glad to hear that we were able to discuss the situation in detail. I want to reiterate our apologies and assure you that your feedback has been taken seriously. Upon further investigation, we've discovered that sometimes items may inadvertently get caught up in towels during the housekeeping process, leading to unintended removal. Please know that your feedback has been communicated to the relevant departments, and we're actively working to prevent such occurrences in the future. In the meantime, we deeply regret any frustration or inconvenience this situation has caused you. Your satisfaction and comfort are our top priorities, and we're determined to make things right. Thank you once again for bringing this matter to our attention. We appreciate your understanding and patience as we work to address it. Warm regards, Agustina Gianni Front Desk Supervisor

great location

Customer review rating 3.5/5

Rusco Couples - Confirmed reviews ALL

good stay. should have advised acces issues on arrival due workmen.

Dear Mr. W., Thank you for taking the time to share your feedback. We're glad to hear that you had a good stay overall. However, we sincerely apologize for any inconvenience caused by the access issues upon your arrival. We strive to keep our guests informed of any disruptions that might affect their stay, and it seems we fell short in this instance. Thank you again for choosing The Sebel, and we hope to have the opportunity to welcome you back under better circumstances. Warm regards, Agustina Gianni Front Desk Supervisor

Customer review rating 0.5/5

Karen L. Families - Confirmed reviews ALL

Absolutely terrible Rude staff , building and blocked off areas throughout resort when assured it would be completed just awful

Dear Karen, We are devastated to hear your stay did not meet your expectations this time. I am sure myself and your family had connected over our Membership offering which included multiple wine giveaways and what I had thought was quite a positive interaction. As you can read by surrounding comments, our service is usually one of our top contributing factors, so we are truly sorry that this was your experience with us. We would love the opportunity to discuss your experience further. Should you be willing to provide further insight please feel free to contact our property on (0…. We look forward to hearing from you! Kind Regards, Claire Willoughby Front Office Manager

Customer review rating 5.0/5

Penelope A. Couples - Confirmed reviews ALL

Very enjoyable. Got an upgrade - thank you.

Dear PENELOPE A., We very much appreciate your comments regarding your stay at the The Sebel Noosa. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are very glad that we could make your stay that extra bit special. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Noosa

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Other web-users rate our hotel

  • 369 reviews 9.4/10 Location
  • 488 reviews 6.6/10 Room
  • 362 reviews 7.8/10 Service
  • 16 reviews 3/10 WiFi
  • 201 reviews 4.4/10 Amenities
  • 152 reviews 4.2/10 Cleanliness
  • 134 reviews 4.9/10 Pool
  • 33 reviews 4.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.