Pullman Berlin Schweizerhof

Customer review rating (ALL Rating) 4.6/5 2,847 reviews

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Pullman Berlin Schweizerhof - Image 1
Pullman Berlin Schweizerhof - Image 2
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Budapester Strasse 25, 10787 BERLIN, Germany

Description

Hotel extras

  • An ALLSAFE certified hotel

  • Free WIFI throughout the hotel

  • 18 flexible conference rooms with daylight, some with terrace

  • Parking garage with direct hotel access

  • Fit&SPA-Lounge with pool

Our accommodation(s)

Hotel location

Pullman Berlin Schweizerhof

Budapester Strasse 25
10787 BERLIN
Germany

GPS:52.506158, 13.343712

Telephone
Fax +49 30 26961000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLEND BERLIN KITCHEN AND BAR

The restaurant BLEND berlin kitchen and bar draws inspiration from the city's ethnic mix, reflecting the spirit of Berlin as a melting pot: modern, urban, and with a creative twist.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,847 reviews

TripAdvisor Rating  4.5/5  4,402 reviews

Certificate of excellence 2023

great location, very nice staff especially Albert, no air con

Customer review rating 2.5/5

Fachtna Families - Confirmed reviews ALL

we couldnt sleep as the room was very stuffy and the air con does not work in this hotel, we were told its government regulations but we asked why it is advertised with air con and got blank expressions and the offer of a little fan heater which was a joke. For a five star the breakfast is just average and the hot food is pretty ordinary like a 3/4 star. Nice pool although watch your head on the crazy over hang at the end near the steps, nearly took my head off on this

Dear Fachtna, Thank you for your review. We are delighted to hear that you found our location to your liking and that our staff, especially Albert, made a positive impact on your stay. We regret to hear about your experience with the air conditioning and the discomfort it caused. Please be assured that we strive to provide a comfortable environment and our team is always on hand to offer alternative solutions, such as providing extra fans upon request. We are also continuously working within the framework of local regulations to ensure our guest's comfort. Regarding your comments on the breakfast offerings, we take pride in our breakfast buffet and are continuously working to improve our selection to delight our guests. We apologize if it did not meet your expectations on this occasion. Our pool is indeed a cherished feature and we hope you enjoyed it despite the inconvenience you mentioned. Safety and guest satisfaction are our top priorities, and we appreciate you bringing this to our attention. We hope to welcome you again in the future. All the best, Hotel Pullman Berlin Schweizerhof

Hotel itself was good. Good facilities, good location.

Customer review rating 4.0/5

Mrsr Families - Confirmed reviews ALL

We had a nice stay. The staff were friendly and courteous. The pool/spa area was good, only issue was that the floor was extremely slippy if wet. The overall experience was overshadowed by being charged on Day 1 without this being communicated, and then trying to take the payment again but incorrectly when we left

Dear Guest, Thanks for taking the time to review your stay at our hotel. We are delighted to hear that your experience with us was straightforward and that our team's friendliness left a positive impression. It's also gratifying to know that you enjoyed our pool and spa facilities. However, we regret to learn about your concerns regarding the payment process and the wait time during check-in. At Pullman Berlin Schweizerhof, we strive to make every guest's experience seamless from arrival to departure. We apologize for any inconvenience caused by the payment issue and appreciate your patience as we seek to prevent such occurrences in the future. Regarding the floor condition in the pool area, we acknowledge your safety concern and will certainly look into improving this aspect to ensure our guests' comfort and well-being. We hope that the negatives did not detract significantly from your overall stay and that you were able to enjoy the convenient location and facilities we pride ourselves on. We look forward to welcoming you back in the future. Best regards, Hotel Pullman Berlin Schweizerhof

Very good stay

Customer review rating 5.0/5

Radu Couples - Confirmed reviews ALL

Great location and very nice staff. Good spa&fitness area.

Dear Radu, Thank you for sharing your positive review. We are delighted to hear that you enjoyed our prime location, which indeed is perfect for guests looking to explore the city and enjoy the nearby attractions. It is gratifying to know that the professionalism and warmth of our staff contributed positively to your experience. We appreciate your high rating for our spa and fitness area, and are proud that you found our cleanliness standards to your satisfaction. Your Silver status with ALL – Accor Live Limitless is highly valued, and we are thrilled to receive your recommendation of our loyalty programme. We have taken note of your comments regarding the ease of access and the speed of connection. While we aim to provide a seamless experience for all our guests, we will consider your feedback as we continuously strive to improve our services. Hotel Pullman Berlin Schweizerhof

well located, good breakfast

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Nice hotel but I do not like the wall-to-wall carpets, the room was dusty. Nice personnel, good breakfast.

Dear Guest, Thanks for taking the time to review your visit to our hotel. We are delighted to hear that you appreciated our convenient location and the quality of our breakfast offerings. Our team strives to deliver a welcoming and satisfying dining experience, and it seems we have succeeded during your visit. However, we regret to hear of your dissatisfaction with the carpeting in our rooms. While our design choices, including the carpeting, are intended to reflect the elegance of the Bauhaus style, we understand that preferences vary, and we appreciate your suggestion for wooden floors. Regarding the cleanliness, please be assured that we maintain rigorous standards, but we will certainly review our procedures to ensure that every guest's experience meets our high expectations. We apologize if we fell short in this aspect during your stay. Moreover, we acknowledge the inconvenience you faced regarding the membership pricing for double rooms and will look into this matter to understand how we could enhance clarity and accessibility of our special rates for loyal guests like yourself. We are also pleased that you found our personnel to be nice and that they contributed positively to your stay. Our staff takes great pride in offering warm and professional service to all our guests. We would be delighted to welcome you back for another stay. Best regards, Hotel Pullman Berlin Schweizerhof

Beautiful decor as you step it.

Customer review rating 3.0/5

Edward Families - Confirmed reviews ALL

For a family trip to wonderful Berlin, the Pullman was a great choice. From ringing the hotel after booking to confirm connecting rooms to the welcome we received when we arrived. Overall, the hotel boasts a fantastic location, ideal for exploring the City. As you step into the foyer you are greeted by the Berlin Bear and step through into reception the statue of the giraffe is brilliant. A lot of people moan about the check in process but I found it smooth, fuss free and a simple enough process. The staff in reception couldn’t have been more helpful. We made use of the pool which was very nice and staff on hand were very friendly. The bar in the evening had a wow factor with a nice ambiance and great staff. However, the housekeeping service left much to be desired. Unfortunately, we encountered dirt on the walls, and even more concerning, an unwelcome surprise in the form of a condom wrapper found in the pocket of one of the bathrobes. This was only discovered on day three of four and reported to reception. The rooms were too hot and the air conditioning was like an asthmatic weasel blowing over a damp rag. Trying to find a room temperature balance was near impossible. WiFi was also a bit temperamental and I had to go to the main lobby to attempt to do some work. Pullman and Sofitel, within the group are impressive hotels and I have stayed at a few around the world These issues within the room and the standard of housekeeping significantly detracted from the overall experience.

Dear Edward, Thanks for taking the time to provide feedback about your time at our hotel. We are thrilled to hear that our decor, particularly the Berlin Bear and the giraffe statue, made a positive impression as you entered our hotel. It is gratifying to know that the booking process was convenient for you and that our staff's welcome and assistance met your expectations, contributing to the enjoyable start of your visit. However, we are truly sorry to hear about the housekeeping issues you encountered. Please rest assured that we hold cleanliness to the highest standard and your experience is not indicative of our norm. While we do offer individual air conditioning controls in each room for our guests' comfort, we regret to hear that it did not meet your needs, and we appreciate your patience as we continuously work to improve our amenities. We also understand the importance of a reliable internet connection, especially when work is involved, and we will certainly look into enhancing our WiFi service. It brings us pleasure to know that the location of our hotel served as an ideal base for your exploration of the city and that your family enjoyed the pool and the ambiance of our bar. We also take pride in our commitment to sustainability and are glad to hear that you value our efforts. Your endorsement of our loyalty programme is much appreciated and we hope that it will continue to bring you value in your future travels with Accor. We do hope to welcome you back for an improved experience. Best wishes, Hotel Pullman Berlin Schweizerhof

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Other web-users rate our hotel

  • 1,252 reviews 8.8/10 Location
  • 1,804 reviews 8/10 Room
  • 1,958 reviews 8.2/10 Service
  • 67 reviews 6.6/10 WiFi
  • 1,052 reviews 8.4/10 Breakfast
  • 846 reviews 7.8/10 Comfort
  • 667 reviews 7.4/10 Cleanliness
  • 568 reviews 8.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.