ibis budget Paris Porte de Vincennes 2 stars

Customer review rating (ALL Rating) 4.1/5 2,241 reviews

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Description

Hotel extras

  • ALL membership card

  • New Sweetbed bedding

  • Augusto pizzas

  • Smart sport, fitness area, early check-in, late check-out

  • Large lobby, inner courtyard with terrace, foosball

Our accommodation(s)

Hotel location

ibis budget Paris Porte de Vincennes

2, Avenue Léon Gaumont
75020 PARIS
France

GPS:48.849468, 2.416118

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,241 reviews

TripAdvisor Rating  3.5/5  1,507 reviews

Very convenient

Customer review rating 3.5/5

Sophie Solo - Confirmed reviews ALL

Compact small room but clean and convenient location. Avoid breakfast when school trips are there. Wait when they have left

Dear Sophie M., We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Clean and basic

Customer review rating 3.5/5

E@us Families - Confirmed reviews ALL

The hotel is very clean and meets basic needs of a place to sleep and shower. The hotel and room are very clean. The hotel is well located within a couple blocks of the St Mande metro, restaurants and grocery.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel soon. Note that soap has been removed in IBIS BUDGET brand to reduce plastic use. Sincerely,

Good stay

Customer review rating 5.0/5

R. Couples - Confirmed reviews ALL

Nice budget accomodation. Close to the metro stations. Room was clean & comfy, little minus is that there is missing soap at the sink. Shower & toilet are big enough. Employees were nice & Friendly. At the reception is machine with food, coffee & free machine with fresh water.

Dear JAROSLAV R., We very much appreciate your comments regarding your stay at the ibis budget Paris Porte de Vincennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Do Not Stay Here

TripAdvisor rating 1.0/5

Craig C TripAdvisor review

I tried to call your hotel but after saying I'd like to talk about stay had the phone put down on me. I have emailed multiple times and you haven't even given the courtesy of replying to any. Just goes to show what kind of customer service you have at your establishments. I recently stayed at one of your hotels (ibis budget paris porte de vincennes) and the service of your company is shocking. Recently I had the experience of staying in your store and your services have left me outraged. There is a delay in messaging as I have been on holiday. Get to the hotel and ask to check in to be told we cannot. Asked about early check-in but was told you don't offer it. Later I noticed a sign on the wall outlining that you do and just to speak to the management. Why was I not able to when I requested it? Got assigned to room 308 and was left horrified when I went into the room. There were a lot of issues. The bathroom has stains in there. The smoke detector had filthy used tissue covering it up. There was hair and marks around the room bit to mention unsecured wood hanging off the wall. I went down to speak to the desk and requested another room. After the dismay of what I was explaining they denied that I could have a room replacement and someone would come up and service the room. A guy came in and looked at the toilet and just said it was a stain and then jumped on bed (with shoes on) and removed the tissue and said it was due to smokers. He then turned and left. We tried to go through other issues but he kept going and closed the door. What shocking customer service and would definitely not be recommended and staying in your establishment again." The room wasn't fit for 3 people. The third bunk was that unsafe ended up laying the mattress on the floor. The was debris all over the place and the state of repair of the furniture was shocking. The plugs were loose and didn't feel safe to use. Good job we had power banks. I reached out in hopes of an apology or even compensation for the stay. However that email wasn't even acknowledged with a response. What kind of company doesn't wish to hear feedback or respond to it. I would never suggest anyone to use your service ever. Trust me when I say a night in the car would have been more preferable.

Don’t like it

Customer review rating 1.0/5

Dilara Couples - Confirmed reviews ALL

The hotel looks beautiful but there is no toilet seat so it is super uncomfortable. The room didn’t clean and there was a bad smell on towels.

Dear Guest, Thank you for taking the time to share your feedback. We confirm equipments are fully compliant. Team is available 24/24 while we receive NO complaint during your stay. Sincerely,

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Other web-users rate our hotel

  • 1,685 reviews 8.4/10 Location
  • 2,562 reviews 4.5/10 Room
  • 1,498 reviews 8/10 Service
  • 30 reviews 8.4/10 WiFi
  • 1,095 reviews 5.8/10 Cleanliness
  • 828 reviews 6.8/10 Breakfast

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