ibis Birmingham Bordesley Circus 3 stars

Customer review rating (ALL Rating) 4.4/5 113 reviews

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1 Bordesley Park Road, Bordesley, B10 0PD BIRMINGHAM, United Kingdom

Description

Hotel extras

  • Just outside the Birmingham Clean Air Zone

  • Free on-site parking for all guests who book directly with us and not via a third-party

  • EV charging on-site

  • Pet-friendly hotel

  • Ideally location for Birmingham City Football Club stadium

Our accommodation(s)

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Hotel location

ibis Birmingham Bordesley Circus

1 Bordesley Park Road, Bordesley
B10 0PD BIRMINGHAM
United Kingdom

GPS:52.472424, -1.873596

Telephone
Fax +44 121 506 2610

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

ibis Kitchen

Eat as and when you like in our restaurant. Grab a snack 24 hours a day, jusk ask for our menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  113 reviews

TripAdvisor Rating  3.5/5  628 reviews

Not disabled friendly !!

TripAdvisor rating 1.0/5

Goddessofwine22 TripAdvisor review

My friend is disabled and in a wheelchair. Easter Monday 2024, we had been to a music venue and decided to walk down to this hotel, as it was a good landmark to call a taxi from. My friend in the wheelchair needed the toilet, so we headed across to the front entrance. There was a gentleman at the door, who didn’t want to know, despite seeing my disabled friend in distress. We politely asked if we could use the toilet very quickly and that we would leave straight away but no. He even consulted the manager who was also working this night, and he said no. I appreciate the fact, that we were not paying guests but this is still pretty disgraceful! Shame on you!!!

Dear Goddessofwine22 Thank you for reaching out and sharing your experience. I am really sorry to hear that we were unable to accommodate your friend's restroom needs over the Easter Weekend. We understand the urgency of the situation and how frustrating it must have been. Please accept my sincerest apologies for the inconvenience caused. Our hotel is currently closed to the public and while the building is secure, only authorized contractors are permitted on-site for safety reasons , which unfortunately limits access to our facilities, including the restrooms. The hotel is certainly not in a state to welcome guests at this time, and we are working diligently to reopen with improved facilities and, most importantly, a well-trained staff dedicated to exceptional guest service. In the meantime, we are reviewing our procedures to ensure such an incident doesn't happen again. Once again, I am truly sorry for the inconvenience and distress this incident caused you. Sincerely, Hotel General Manager

Unhelpful

TripAdvisor rating 1.0/5

LightPacker601983 Friends getaway - TripAdvisor review

Ok i didn’t actually stay at this hotel but I’m disabled and was waiting for a taxi and desperately needed the toilet (i have an over active bladder)so asked if i could just pop in to use it, flatly refused despite me showing them my disability card said had no disabled loo (thats bad in itself but i did say i can get out chair) still completely said no. Luckily i did make it home in time but unhelpful, completely disabled unfriendly, in this day and age that shouldn’t be a thing. Personally id give this hotel a miss who needs unfriendly staff.

Dear LightPacker601983, Thank you for reaching out and sharing your experience. I am very sorry to hear about the situation you encountered at our hotel. There is absolutely no excuse for the way you were treated, especially while in need of restroom facilities. I want to sincerely apologize if the security team did not adequately explain the situation. Our hotel is currently closed to the public and while the building is secure, only authorized contractors are permitted on-site for safety reasons. Unfortunately, this includes restricted access to public restrooms. There is no excuse for not offering alternative solutions or showing basic compassion in this instance. Having a disability card should have prompted a more helpful and understanding response. We are committed to providing a welcoming and inclusive environment for all guests, and your experience falls far short of our standards. I am personally investigating this matter with the third-party security team to ensure this doesn't happen again. While I understand your frustration, I hope you will accept our sincerest apologies. The hotel is certainly not in a state to welcome guests at this time, and we are working diligently to reopen with improved facilities and, most importantly, a well-trained staff dedicated to exceptional guest service. Once again, I am truly sorry for the inconvenience and distress this incident caused you. Sincerely, Hotel General Manager

Ibis Cancelled booking - no alternative offered

TripAdvisor rating 1.0/5

eevie TripAdvisor review

Booked this hotel well in advance (July 2022) for Springsteen concert. It took 2 months for the hotel to inform me that the confirmed booking was cancelled. This information came after the date the hotel closed, so very poor communication. I'm really disappointed that Ibis and the Accor group were very unhelpful and refused to rebook me into alternative accommodation at the price I had booked at. Obviously 2 months later prices had increased. I booked through Booking.com who were equally unhelpful. But I expected more for Ibis.

Dear Eevie, I am so sorry to hear that your booking was cancelled and that we were unable to relocate you at the same rate, Please know that your feedback is crucial to us, so that we can make improvements to our service. Please accept my apologies for the inconvenience and I hope that you managed to find somewhere suitable in time for the concert. Best Regards

Happy Stay

TripAdvisor rating 4.0/5

F9178AVkeithm TripAdvisor review

Not much to fault with this hotel. Clean room, friendly staff and right where I needed to be. It's about 2km from City centre and a long walk or a taxi ride if you are not familiar with Birmingham. I went for the football, as the stadium is just up the road. If you are not a football fan check the dates as the bar area can get a little lively on match days. Really good experience all round.

Dear F9178AVkeithm, Thank you for your review. We truly value your opinion. It is very important for us that our guests' experiences are shared. In September 2022 the hotel has accepted a 12-month exclusive contract and we closed our door for the general public. We will be happy to welcome you back once the hotel is reopened. Take care and stay well, Mihaela Dihonova Hotel manager

No sleep

Customer review rating 1.5/5

Emma Families - Confirmed reviews ALL

We paid for a hotel where we could sleep , I thought that that was the whole point in hotels. I understand that it is located right on a busy road, so we closed the windows to keep out the noise, but there is no air conditioning , that made the rooms very uncomfortable. When we finally dropped off to sleep we were woken up in shock by the fire alarms . When we dropped off from that we were woken up by a lady shouting, House keeping, as she entered the rooms in the corridor she allowed the doors to slam behind her. The carpets in the rooms were filthy as was the bathroom floor. The staff on reception were friendly and helpful. I asked for the adjoining door between our rooms to be unlocked as we were a family of 4.

Dear Emma, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your concerns and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Mihaela Dihonova Hotel manager

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Other web-users rate our hotel

  • 89 reviews 8.7/10 Location
  • 191 reviews 5.9/10 Room
  • 191 reviews 9/10 Service
  • 117 reviews 4.7/10 Comfort
  • 106 reviews 5.9/10 Cleanliness
  • 59 reviews 8.4/10 Breakfast
  • 52 reviews 7.5/10 Value
  • 20 reviews 8.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.