Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 3.9/5 3,493 reviews

Novotel Rotorua Lakeside - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)

Room

City View King Room with Special Access Bathroom

Non contractual photo

  • 2 persons
  • 28 / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

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Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  3,493 reviews

TripAdvisor Rating  4.0/5  3,265 reviews

Excellent location to base a visit to Rotorua

Customer review rating 3.5/5

Judith Couples - Confirmed reviews ALL

A comfortable stay at the Novotel, its location is its best feature. The hotel itself is looking a bit tired and in need of a refurbishment however that did not detract from the comfortable bed and the room itself was spacious. There is parking onsite but it does cost $15 a day. It was good to be able to walk to Eat St a few minutes away for great dining and of course the lake front so close is brilliant.

Good location!

TripAdvisor rating 3.0/5

KasHaley Friends getaway - TripAdvisor review

The best thing about this hotel is the location. Rooms are dated but clean. Good water pressure but slow check in process. Close proximity to Eat Street. - which provides a variety of restaurant options. Ice cream parlor across the street is worth the visit.

Wish we had chosen a motel instead

TripAdvisor rating 2.0/5

Rich R Couples - TripAdvisor review

Front desk couldn’t offer us the Novotel website rates, so we ended up paying more - so book online. The room we were assigned wasn’t as we wanted so I immediately asked to change rooms. A manager who was hidden in a back room somewhere opined on this for 15 mins, eventually agreed but only if we returned all luggage to the lobby, waited for the room to be fully checked and if ok then would then assign a new room. Zero trust shown to guests that are staying for another two days! Walls and windows are equally thin, so music from the bars and restaurants across the road, or your neighbouring room may keep you awake with noise. Failing that, noise from the old refrigerator in the room might do it too! We had all three to contend with. Parking comes at extra cost. The room itself whilst aging was comfortable and the free laundry room was a good bonus.

Overall great

Customer review rating 4.5/5

Lee Solo - Confirmed reviews ALL

Good check in, accomodation etc, venue, enjoy returning….

Disappointing

Customer review rating 0.5/5

Simon Couples - Confirmed reviews ALL

Really average room. Weren’t informed of parking charges even though we said we were parked in the car park

Dear Simon P., Thank you for taking the time to tell us about your experience at the Novotel Rotorua Lakeside. We apologize for the disappointment you experienced during your stay. It's regrettable to hear that you found the room to be average and that you weren't informed of the parking charges despite mentioning your parked car. We understand your frustration, and we will review our procedures to ensure that parking charges are properly communicated and addressed upon registration. Your feedback is valuable, and we appreciate you bringing this matter to our attention. Please know that we take your comments seriously, and we will use them to improve our services for future guests. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Sincerely, Edward Judd General Manager

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Other web-users rate our hotel

  • 1,528 reviews 9.2/10 Location
  • 2,650 reviews 4.7/10 Room
  • 1,995 reviews 7.1/10 Service
  • 54 reviews 3.8/10 WiFi
  • 1,051 reviews 2.8/10 Cleanliness
  • 984 reviews 5.5/10 Comfort
  • 734 reviews 4.3/10 Amenities
  • 677 reviews 6.8/10 Breakfast

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