Sofitel Legend Santa Clara Cartagena 5 stars

Customer review rating (ALL Rating) 4.7/5 1,764 reviews

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Description

Hotel extras

  • The hotel offers various activities, such as coffee tastings

  • Enjoy the best of French luxury in a 5-star hotel in Cartagena.

  • 45 minutes by car to Rafael Nuñez International Airport.

  • The hotel in Cartagena welcomes children and pets during your stay.

  • Take advantage of the halls for weddings and other parties.

Our accommodation(s)

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Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR
CARTAGENA
Colombia

GPS:10.428294, -75.547714

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,764 reviews

TripAdvisor Rating  4.5/5  2,896 reviews

Certificate of excellence 2023

Nice grounds, outdated room, overpriced

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

The grounds and pool are very nice. The room needs updating. Service was fine but not up to par with other high end properties. The room rates are way too high for this property. There were also technology issues with booking this on-line, which created a frustrating booking experience.

Dear Anton Edmund F., Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angie Amaris P. Guest Relations Manager

Good staff!

Customer review rating 5.0/5

Thom B. Couples - Confirmed reviews ALL

Staff was cordial and service oriented.

Dear Thomas Michael B., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angie Amaris P. Guest Relations Manager

Beautiful place to stay, very well taken

Customer review rating 5.0/5

Flavio Business - Confirmed reviews ALL

All personnel is an example of the best service provided to guests. The personal treatment is quite amusing.

Dear Flavio S., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angie Amaris P. Guest Relations Manager

Excellent service.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

IWPR went to Cartagena for a team retreat. The Sofitel offered us an excellent service. Exceeded my expectations and those of my team. Very grateful to Melissa Rodgers and the entire Sofitel team.

Dear Luciana T., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angie Amaris P. Guest Relations Manager

Central, safe location. An oasis in a sea of chaos

Customer review rating 5.0/5

John C. Couples - Confirmed reviews ALL

Entering the hotel always made me feel like I was back home. It was clean, always had a great smell, and just felt safe. Our room was upgraded and the staff really made me and my wife feel special.

Dear John Thomas C., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angie Amaris P. Guest Relations Manager

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Other web-users rate our hotel

  • 566 reviews 9.8/10 Location
  • 658 reviews 7.4/10 Room
  • 2,006 reviews 9.4/10 Service
  • 619 reviews 8.8/10 Food
  • 462 reviews 9.1/10 Amenities
  • 404 reviews 9.1/10 Vibe
  • 258 reviews 9.3/10 Breakfast
  • 213 reviews 9/10 Pool

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