Mercure Antibes Sophia Antipolis Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 1,209 reviews

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Mercure Antibes Sophia Antipolis Hotel - Image 1
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Mercure Antibes Sophia Antipolis Hotel - Image 3
Mercure Antibes Sophia Antipolis Hotel - Image 4
Rue Albert Caquot, 06560 VALBONNE, France

Description

Hotel extras

  • An ideal setting to relax

  • Heated swimming pool and 2 hectares of parkland to relax in

  • In Sophia Antipolis Park, 20 mins from Antibes and Juan-les-Pins beaches

  • 5 seminar rooms

  • Enclosed free parking

Our accommodation(s)

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Hotel location

Mercure Antibes Sophia Antipolis Hotel

Rue Albert Caquot
06560 VALBONNE
France

GPS:43.62087, 7.05584

Telephone
Fax +33 4 92 96 05 05

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

HillSide - Brasserie Maison

Welcome to our cozy, refined HillSide restaurant, Brasserie Maison. Our chef Ljubo Stanojevic offers modern, regional cuisine based on fresh and seasonal produce, like our famous Brasserie Maison salad.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,209 reviews

TripAdvisor Rating  4.0/5  681 reviews

3 Star not 4 star hotel - the website is not a true representation at all

TripAdvisor rating 2.0/5

KittyG943 TripAdvisor review

So firstly the good stuff, good carpark, nice reception area, quiet room, fresh water on each floor. Now where to start. This hotel is not 4 star. The items listed on the website are not in the rooms. There are No fridges, No coffee makers, No slippers, No safe and only one single chair in the rooms. There are also No drawers to put stuff in either and the TV does Not work. The staff are not very helpful either and if you complain you are ignored or told it is your fault. We were told we had not booked a four star room... I actually had to leave the hotel two days early due to not having certain amenities which meant I could not store my vital medicines properly once the hot weather came. It was hard. The pool was closed (no warning) and we were not advised we had access to the sister hotel one. The meals were ordered incorrectly and we gave up complaining (eg one of our sons ordered fries and was given mashed potato and the child dessert was charged as extra instead of included). We queried this and it was sorted but it was another thing. I have stayed in so many Mercures and Accor branded hotels over the years and this was the most disappointing. It is a shame as with a few tweaks and some staff training it is not difficult to sort these issues - one simple way would be to update the website and the amenities shown and also list as a 3 not 4 star hotel which is an accurate representation.

very bad experience

Customer review rating 0.5/5

Mathieu Families - Confirmed reviews ALL

no comårehension over the situation, staff without a mandate, unable to take evident decision

Dear MATHIEU C., Thank you for taking the time to tell us about your experience at the Mercure Antibes Sophia Antipolis Hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Indeed you were sent to our hotel by the municipality, following bad weather and unfortunately we tried to do the best given the unprecedented situation for us, but we had no support for your rooms, nor information concerning you and we needed guarantee. We do indeed have procedures to follow and I understand that you have not understood our approach and I am sorry. I remain at your disposal if necessary and I wish you a good day. Sincerely, Axelle Lopez Room division manager

Really good hotel, with some small improvements

Customer review rating 4.0/5

Victor Business - Confirmed reviews ALL

Really nice hotel, very good rooms and a nice location, however, please consider the following improvements. Pillows: The pillows are really bad, would expect better for such an hotel Breakfast: scrambled eggs are extremely fluffy, often only one coffee machine

Dear VICTOR W., Thank you for your feedback, and we're glad to hear that you enjoyed your overall stay with us. Your suggestions are valuable to us as we continuously strive to enhance our guests' experience. We'll definitely take into account your comments regarding the pillows and breakfast offerings to ensure we meet the expectations of our guests. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Best regards, Nassim Quality Ambassador Mercure Antibes Sophia Antipolis

Customer review rating 3.5/5

Eric Business - Confirmed reviews ALL

A little expensive compared with the season and the location

Dear PHILIPPE C., Thank you for sharing your feedback with us. We appreciate your input regarding the pricing. Our aim is always to provide fair pricing while maintaining the quality of our services. We will take your comment into consideration for future adjustments. We hope to have the opportunity to welcome you back and exceed your expectations in the future. Best regards, Nassim Quality Ambassador

Very good stay.

Customer review rating 5.0/5

Paolo Business - Confirmed reviews ALL

I booked the hotel for a business travel and it was the best choice. It was very close to the work destination in a quiet zone. Very good and plentiful breakfast.

Dear PAOLO B., Thank you for choosing our hotel for your business trip and for taking the time to share your experience with us. We're delighted to hear that our location suited your needs perfectly, being close to your work destination and situated in a quiet area. We're also pleased that you enjoyed our breakfast offerings. Providing a plentiful and satisfying breakfast is important to us, and we're glad we could contribute to a positive start to your day. We appreciate your feedback and hope to have the pleasure of welcoming you back on your next visit to the area. Best regards, Nassim Quality Ambassador Mercure Antibes Sophia Antipolis

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Other web-users rate our hotel

  • 175 reviews 9.2/10 Location
  • 492 reviews 5.4/10 Room
  • 520 reviews 8.3/10 Service
  • 11 reviews 5.3/10 WiFi
  • 248 reviews 6.1/10 Vibe
  • 184 reviews 4.6/10 Cleanliness
  • 181 reviews 6.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.