ibis Brussels off Grand Place 3 stars

Customer review rating (ALL Rating) 4.5/5 3,300 reviews

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Grasmarkt 100, Rue du Marché aux Herbes 100, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Just a 2-minute walk from the Grand-Place

  • Breakfast buffet served every morning

  • Easy connection to the airport

Our accommodation(s)

Hotel location

ibis Brussels off Grand Place

Grasmarkt 100, Rue du Marché aux Herbes 100
1000 BRUSSELS
Belgium

GPS:50.846767, 4.355081

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

ST MICHEL

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,300 reviews

TripAdvisor Rating  4.0/5  3,834 reviews

Certificate of excellence 2023

Lovely location and Staff in hotel were good

Customer review rating 4.0/5

City V. Families - Confirmed reviews ALL

The hotel was well located. The rooms are slightly small but as we were only sleeping in the hotel it was not bad. The staff in the hotel were friendly. There were two things which let the hotel down. 1) It would be nice to have tea & coffee making facilities in the room or at least some water. 2) The staff in the attached bar are not friendly. After the second night we decided not to drink or have food at the hotel due to the bar staff. Much friendly people in the many other bars in the area.

Dear City, Thank you for taking the time to review your stay. We are delighted to hear that our prime location and the friendliness of our hotel staff met your expectations and contributed positively to your stay. However, we regret to hear that the size of the room did not fully meet your needs. ibis rooms are designed to offer a smart use of space for a comfortable rest. Additionally, we take note of your expectations regarding in-room amenities such as tea and coffee facilities. While our premium rooms do offer these added conveniences, we understand the importance of these details and continuously strive to enhance our guest experience. We apologize for any inconveniences experienced with our bar staff. Our guests' complete satisfaction is paramount, and we will certainly look into this matter to ensure a more welcoming atmosphere. Regarding the early check-in, our intention is always to have everything prepared for our guests' arrival, and we regret if there was any delay in providing your room keys. This feedback is highly valuable as it helps us improve our coordination for such services. Regarding sustainability efforts, we are pleased to hear that you appreciate our initiatives, though it seems there was a misunderstanding with our housekeeping service. Our aim is to balance guest convenience with environmental considerations, and we will reinforce our communication to ensure our guests' preferences for towel changes are respected. Your commendations on the overall cleanliness of our hotel are greatly appreciated. We pride ourselves on maintaining a high standard of cleanliness for the comfort and well-being of our guests. We are looking forward to welcoming you again. All the best! Jurgen Van der Haegen, General Manager

Well located, clean.

Customer review rating 5.0/5

L. P. Friends - Confirmed reviews ALL

Extremely comfortable, very clean hotel. Great location.

Dear Guest, Thank you for sharing your experience. It is gratifying to know that our central location contributed positively to your experience. The convenience of being just a short stroll away from the Grand Place and other attractions is something we are proud to offer. We are also pleased that the cleanliness of our hotel met your expectations. Maintaining a spotless environment is a cornerstone of our service, ensuring every guest feels comfortable during their stay. Moreover, we are thrilled that you found our Sweet Bed by ibis to be extremely comfortable, ensuring a good night's sleep is indeed a priority for us. The recent updates to our bedding in 2019 were made with our guests' comfort in mind. Thank you once again for your commendable review. We are committed to providing a welcoming and enjoyable stay for all our guests, and your feedback serves as encouragement to our team. We look forward to welcoming you back in the future. Kind regards, Jurgen Van der Haegen, General Manager

Great location

Customer review rating 4.5/5

Karen M. Couples - Confirmed reviews ALL

Amazing experience. The seal to our shower glass wall was broken so water always ended up on the floor after a shower. Other than that, everything else was amazing! Will definitely recommend and will certainly book ibis again!

Dear Karen, Thank you for letting us know your opinion of your stay. We are thrilled to hear that you enjoyed our prime location and had an amazing experience overall. We're proud to offer convenience and comfort right in the heart of the city. However, we regret to hear about the shower seal issue you encountered. While we strive for excellence in all aspects of our guest experience, it appears we fell short in this instance. Please rest assured, we take such feedback seriously and will address the matter with our maintenance team to prevent similar situations in the future. We also appreciate your interest in our environmental initiatives. Although you mentioned not knowing enough to comment, we want to assure you that our commitment to sustainability is fundamental, as reflected in our careful use of resources and the options we provide our guests to participate in our Planet 21 program. The entire team hopes to have the pleasure of seeing you again on a future occasion. Kind regards, Jurgen Van der Haegen, General Manager

Well Located

Customer review rating 3.0/5

Jen Families - Confirmed reviews ALL

Some parts i couldn't fault the hotel. The location is convenient and very close to the train station and tourist spots, but be prepared as the area could be quite filthy and the walk from the train station to the hotel is downhill with cobble stone which makes walking down difficult if you have suitcase. I could imagine going back up is a nightmare but in our case we took the taxi to the airport hence we were spared. I couldn't speak much about food availability as we pretty much wandered around the area and enjoyed the food outside. The room that we got is very compact but enough for 1-2 person with 1 suitcase and carry on. The bed is fine not the luxury type of course but thats what Ibis is all about. Our room is clean but the shampoo dispenser were not replenished at all (empty) and we were welcomed with less than half of a toilet roll. Staff are polite and our check in was quick though our key card kept kicking us out and we had to go back to the reception to reactivate. Check out was smooth and hotel accommodated our luggage as we stroll around the area before heading to the airport.

Dear Jen, We thank you for sharing your experience with us. We are glad to hear that the hotel's central location provided you with convenient access to local attractions and that you found our proximity to the train station beneficial, despite the challenging walk on cobblestone streets. However, we regret to hear about the various issues you encountered during your stay. We take pride in our cleanliness standards; thus, it's concerning to learn about the shampoo dispenser and the toilet paper not being adequately replenished. We also aim to ensure a comfortable night's sleep, so feedback regarding bed comfort is taken seriously. Moreover, we apologize for the inconvenience caused by the key card and the unpleasant smell from the toilet, which is not reflective of our usual standards. Rest assured, we continuously strive to provide a welcoming environment and are always ready to resolve any issues that may arise. On the other hand, we are pleased to know that our staff's politeness and efficiency contributed positively to your experience, particularly during check-in and luggage accommodation. It is always encouraging to hear positive feedback about our team members, and we will make sure to pass on your kind words. We also appreciate your recognition of our sustainable development initiatives, as we are committed to making environmentally conscious decisions for the benefit of our planet. It would be a pleasure to welcome you again. Best regards, Jurgen Van der Haegen, General Manager

Excellent location and breakfast, super friendly staff

Customer review rating 4.5/5

Milla Business - Confirmed reviews ALL

An absolutely pleasant stay with Ibis. Everything I needed was close by, and the staff was top-notch, genuinely friendly and helpful. Would definitely recommend this hotel to stay in Brussels.

Dear Milla, Thank you for reviewing your recent stay with us. We are thrilled to hear that our central location and the quality of our breakfast offerings contributed to an enjoyable experience. It's wonderful to know that you found our staff to be exceptionally friendly and helpful. While we are pleased with the positive aspects of your stay, we regret to hear that there was a misunderstanding with our towel policy. Our aim is to support environmental conservation through our Planet 21 program, which includes changing towels only when they are placed on the floor. We apologize for any inconvenience this may have caused and appreciate you bringing this to our attention. The admiration for our team, especially those at reception, is genuinely appreciated and we will continue to encourage their efforts to make our guests' stays memorable. Your willingness to recommend ibis Brussels Off Grand Place is the highest compliment we could receive. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Jurgen Van der Haegen, General Manager

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  • 6 reviews 2.5/10 Pool

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