Mercure Caen Centre Port de Plaisance Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,265 reviews

Mercure Caen Centre Port de Plaisance Hotel - Image 1
Mercure Caen Centre Port de Plaisance Hotel - Image 2
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Mercure Caen Centre Port de Plaisance Hotel - Image 4

Description

Hotel extras

  • NEW: All our rooms have just been renovated!

  • Du Lundi au Jeudi, profitez de nos planches frais & faits maison disponibles au bar.

  • We have small private spaces for co-working or individual meetings.

  • Excellent fiber WiFi

  • Secure private car park with electric vehicle charging stations

Our accommodation(s)

Hotel location

Mercure Caen Centre Port de Plaisance Hotel

1 rue de Courtonne, CS 43086, CAEN CEDEX 2
14000 CAEN
France

GPS:49.184151, -0.355551

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR LOUNGE

Our bar, Le Between, welcomes you in pleasant, cozy surroundings with views of the port and a gallery of photos providing an alternative way to discover the town. Furnished with large sofas and comfy armchairs where you can sample our Grands Vins Mercure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,265 reviews

TripAdvisor Rating  4.0/5  1,063 reviews

WellLocated, but a pity you do not have a restaurant available. Also gave 2 people staying in a suite one free drink, make it 2 will not hurt your profits but would make the guests feel better

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Nice location Large room Old bathroom needs renovation. Bar nice Need your restaurant open Should have option of getting eggs cooked how you like in the morning

Dear Mr A.. Thank you for your feedback following these two nights spent in our hotel. You seem for the most part happy with your stay in Caen. Allow me to kindly elaborate on some of the "issues" you mentioned. We do not have a restaurant, thankfully as you noticed it, we are ideally located right in the center of the city and there are many great restaurants all around the hotel. Concerning the drink that is offered with your Silver membership, it is indeed for one person (the person who's registered on the Accor account). You reserved one of our suites and you've hopefully enjoyed the complimentary drinks in the fridge. Finally our hotel is fully renovated and our bathrooms are modernly designed. Perhaps you're thinking of another hotel you visited recently ? Kind regards. Pierre - Front desk

Comfortable hotel but you can hear cars all night long

TripAdvisor rating 3.0/5

Emma L TripAdvisor review

We stayed here as a stop over during our journey to the Alps. The hotel is not soundproofed at all and it is located next to a road which is adjacent to bars/restaurants and the road is VERY noisy. You can hear cars screeching around all night. I have stayed in motorway hotels before and the noise here was a lot worse than those. I am a light sleeper and had requested a quiet room. We had a suite which included a double bed and separate sitting area with a sofa bed, the whole room was quite large and comfortable, no complaints there. When we checked in I asked to be away from the road as I immediately realised the noise would be a problem. The check-in guy said the type of room I had booked was only available on the road side and he would give us a room on a higher level so the noise didn't bother us but you could still clearly hear the noise. It was only a one night stay so we just put up with it. If we had been there any longer I would have down graded the room and gone the other side. The receptionist was very pleasant. We parked the car in the secure car park. We left early so didn't have breakfast at the hotel.

Great Stay.

Customer review rating 5.0/5

Michael Families - Confirmed reviews ALL

Great service and outstanding recommendation on local restaurants.

Dear Mr S.. Thank you for your kind review following your stay with us. Our hotel is located right in the center of Caen and we're always happy to recommend the best restaurants there are in the city. Looking forward seeing you again soon. Pierre - Front desk.

Nice staff

Customer review rating 4.0/5

Don O. Couples - Confirmed reviews ALL

Pleasant staff and great location. Like most European hotels the temperature controls were not working.

Dear Donald O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma - Front Desk

Excellent

Customer review rating 5.0/5

Paul A. Families - Confirmed reviews ALL

The hotel is a lovely family friendly environment located at the heart of the city. Very helpful staff members providing excellent service. Will definitely visit again

Dear M A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emma - Front Desk

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Other web-users rate our hotel

  • 403 reviews 9.1/10 Location
  • 614 reviews 6.8/10 Room
  • 561 reviews 8.9/10 Service
  • 7 reviews 7.1/10 WiFi
  • 255 reviews 7.9/10 Breakfast
  • 167 reviews 7.3/10 Cleanliness
  • 85 reviews 3.2/10 Value

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