ibis Le Touquet Thalassa 3 stars

Customer review rating (ALL Rating) 4.3/5 2,090 reviews

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Avenue Louison Bobet, Front de Mer, BP 214, 62520 Le Touquet, France

Description

Hotel extras

  • Bedrooms facing the sea

  • Le Potj Restaurant with sea view

  • Access to our heated seawater pool with a stunning sea view

  • Seawater spa next door

  • Two charging stations for Electra electric vehicles

Our accommodation(s)

Hotel location

ibis Le Touquet Thalassa

Avenue Louison Bobet, Front de Mer, BP 214
62520 Le Touquet
France

GPS:50.514081, 1.578104

Telephone
Fax +33 3 21 09 87 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

LE POTJ

Lunch and dinner, Potj will satisfy your tastes with bowls and Hauts de France flavours. Mon to Fri, EUR25 lunchtime menu: 1 beer or 1 soft drink, mussels and chips plus 1 coffee and tea with mini desserts.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,090 reviews

TripAdvisor Rating  3.5/5  1,477 reviews

Nice break

Customer review rating 4.5/5

Jacques P. Families - Confirmed reviews ALL

The three rooms we booked were clean and available when we arrived. The two night stay was very comfortable and the included breakfast was good quality and ample for our needs. The only slight disappointment was our evening meal on the Wednesday, we ordered soup and had to return it as the soup was lukewarm. The staff quickly replaced these bowls with piping hot soup. The staff we encountered were always very friendly and eager to help. Well done!

Dear Guest, We thank you dearly for choosing Ibis Thalassa Le Touquet for your stay on our beautiful Côte d'Opale. We are delighted that you enjoyed a nice break staying with us. Rest assured that we will share your nice review with our staff whom will be pleased to read it. See you soon in Le Touquet ! Guest Experience Team Thalassa Sea&Spa Le Touquet

Price is up quality is diwn

Customer review rating 1.5/5

Jerome P. Families - Confirmed reviews ALL

Generally polite but bad service. No real will to help or even serve the customer. Food is getting worse. Breakfast is shambles due to young staff showing they don’t want to be there. Had to wait until 4 o’clock for the room ( fair enough) but no way of letting me know if the room is ready before because I don’t have a French number ……????? Why STILL NO almond milk at the bar (but available for breakfast …..???? Why Ibis restaurant generally more expensive than other restaurants for much worse quality …..

Dear Mr. P., We sincerely apologize for the inconveniences you faced during your stay. Your feedback is invaluable to us, and we will address the issues raised with our team. We regret that the service did not meet your expectations, and we will work diligently to improve in this regard. Regarding the delay in room availability, we will review our communication processes to ensure a smoother experience for our guests. Rest assured that your comments about the food quality and service will be taken seriously. We appreciate your feedback and hope to have the opportunity to welcome you back for a better experience. Best regards, Guest Experience Team Thalassa Sea and Spa Le Touquet

Great short break, enjoyed it

TripAdvisor rating 5.0/5

willr616 Couples - TripAdvisor review

Great location on the beach, fab views over the sea and beach (especially the sunsets). Lots of activity to see: horse riders , sand yachts, paddle boarders. It was nice to use the seawater pool shared with the Novotel, also a decent fitness room and a run/walk along the beach to work off the calories!. We enjoyed the breakfast, ate in the bar one evening, nice soup and very nice fish. Like other reviewers, we found the 'just in case' credit card authorisation strange and unnecessary but it was cancelled on checkout. Yes, it's a short walk from the outer rooms to reception but it's really not a big deal.

Dear Will R, Thank you for sharing your positive feedback about your recent short break at our hotel. We are delighted to hear that you enjoyed the great location on the beach with fabulous views over the sea and beach, as well as the various activities available. It's wonderful to know that you appreciated the seawater pool, fitness room, and the delicious meals at the bar. We are also grateful for your understanding regarding the credit card authorisation process, which is a standard procedure that was promptly resolved. We appreciate your feedback on the walking distance to reception and will continue to strive for excellence in all aspects of our service. We hope to welcome you back soon for another enjoyable stay. Service Clients Thalassa Sea & Spa Le Touquet

Unfortunate

Customer review rating 2.5/5

Andrew Couples - Confirmed reviews ALL

We were “upgraded” to a sea view. Our view was of the beach and the sea but immediately outside our room was a footpath so no privacy unless the curtains were closed blocking out the view. The WiFi was unreliable on one iPad and would not work at all on another perhaps due to the room location. We were able to make the WiFi work in reception the next morning.

Dear Andrew, Thank you very much for choosing Ibis Thalassa Le Touquet for your stay on the Opale Coast. We thank you for taking the time to write us a review. Our guests' opinion is important to us and we will use yours to make our hotel a better place. We hope we will have a chance to welcome you another time in Le Touquet. Best regards, Guest Relation Team Thalassa Sea and Spa Le Touquet

Overall nice stay

Customer review rating 2.0/5

Akcan Families - Confirmed reviews ALL

it is the second time we visit the spa - this time we took breakfast at he ibis. It was nice and quality products. downside was really the sauna and hammam which were out of service for 4 days. I think the hotel has to inform customers about non availability of the services upfront. this is not fair. Weather was terrible therefore not having sauna and hammam was a huge gap in the experience. really disappointed from this end which of course had influence the overall experience

Dear Guest, Thank you for choosing Ibis Le Touquet Thalassa for your recent stay and for taking the time to share your feedback. We are glad to hear that you had a nice stay and enjoyed the quality products at our breakfast. We apologize for any inconvenience caused by the sauna and hammam being out of service during your visit. We understand that this had a negative impact on your overall experience, especially considering the unfavorable weather. Your feedback regarding the lack of information about the non-availability of these services is duly noted. We appreciate your understanding and will take your comments into account as we continuously strive to improve our guests' experience. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Best regards, Guest Relations Team Thalassa Sea and Spa Le Touquet

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Other web-users rate our hotel

  • 446 reviews 8.7/10 Location
  • 753 reviews 6.8/10 Room
  • 740 reviews 8.3/10 Service
  • 11 reviews 1.4/10 WiFi
  • 307 reviews 4/10 Food
  • 254 reviews 4.6/10 Comfort
  • 240 reviews 7.8/10 Breakfast
  • 230 reviews 5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.