Ibis São Paulo Paulista 3 stars

Customer review rating (ALL Rating) 4.3/5 3,826 reviews

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Ibis São Paulo Paulista - Image 1
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Avenida Paulista 2355, Bela Vista, 01311300 SÃO PAULO, Brazil

Description

Hotel extras

  • 100 meters from Consolação metro station

  • 33 minutes from São Paulo/Congonhas Airport

  • Pet Friendly Hotel. We welcome pets weighing up to 15kg!

  • Close to Sirio Libanes, HCor and Nove de Julho main hospitals.

  • A relaxed bar with a selection of drinks and snacks made for you

Our accommodation(s)

Hotel location

Ibis São Paulo Paulista

Avenida Paulista 2355, Bela Vista
01311300 SÃO PAULO
Brazil

GPS:-23.55713, -46.66194

Telephone
Fax +55 11 3523-3030

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANTE

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,826 reviews

TripAdvisor Rating  4.0/5  3,297 reviews

Well located

Customer review rating 4.0/5

Alex U. Business - Confirmed reviews ALL

It was ok, café de manhã wasn't that good, the eggs are bad, and tha tab water in the restaurant taste very bad and had smell, they should check it out.

Hello Alex, how are you doing? Thank you for sharing your experience with us! I'm glad you enjoyed our location. Regarding breakfast, we are aware of the egg issue and are already working to improve the quality. As for the water, it is filtered, but we will check with our staff to make sure there is no problem with the taste or smell, and we will take the necessary steps. We appreciate your feedback, as it helps us to improve our services. We hope to welcome you again soon. Best Regards, Elainne Mikelly Guest Experience Supervisor ibis São Paulo Paulista

Well located and stay safely.

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

The premises is well located. It feels safe to stay in the hotel.

Below Ibis average

TripAdvisor rating 3.0/5

cgALF TripAdvisor review

The pictures you see on the hotel description are misleading, both for the lobby and the rooms. This hotel has an overall old, worn, tired feel and look. Rooms are small and windows face directly on to the next door building's huge cement wall, literally two meters away, so expect absolutely no view at all. Very poor water preassure in the bathroom (10th floor). Fortunately for us the A/C worked well. Would rather look for another place to stay next time.

Hello cgALF, how are you doing? Thank you for sharing your experience and we are sorry that your stay did not meet your expectations. We would like to clarify a few points mentioned: Our hotel is currently undergoing a refurbishment of the lobby and restaurant to offer a more modern and comfortable space. You will soon be able to enjoy a new ibis, with a revitalized infrastructure. As for the rooms, ibis is part of the Accor chain's economy category, with a focus on functionality and comfort. We recognize that the size may not meet all expectations and, for those looking for more spacious accommodation or additional services, we suggest considering brands such as Mercure, Novotel or Pullman, which offer a higher level of comfort. Regarding the view, due to our privileged location on Avenida Paulista, we are surrounded by buildings, and the views often include nearby buildings. Regarding the water pressure, we apologize for the inconvenience. We would like to know if the issue was reported to our staff during your stay, as we would have acted immediately to resolve it. Nevertheless, our maintenance team is already aware and will check to avoid similar situations in the future. Thank you again for your comments, which are fundamental to our continuous improvement, and we hope to have the opportunity to offer you a more positive experience on a future visit. Best Regards.

Well located. Helpful, friendly staff.

Customer review rating 4.5/5

Ann Solo - Confirmed reviews ALL

Centrally located on Paulista Ave. Easy access to Metro. Comfortable, clean room. The best thing was the staff. They were extremely helpful and kind.

Hello Ann, how are you? Thank you for sharing your experience with us! It's wonderful to know that our location, clean and comfortable accommodations, and especially the dedication of our staff, such as Victor Santana, contributed to a pleasant stay. Our team is always committed to providing excellent service! We are happy to inform you that we offer natural lactose-free yogurt and granola for breakfast, as well as other options to meet different preferences and needs. We would be delighted to welcome you back and help you enjoy your stay with us even more. We look forward to your return! Best Regards, Elainne Mikelly Guest Experience Supervisor ibis São Paulo Paulista

Not kidding. This is bad.

TripAdvisor rating 1.0/5

Willow A TripAdvisor review

Worst hotel in existence. No control over cold or hot. No blankets. Was only heated by running hot water in the shower. The room is so small that was the way to get the room up to level heat. The windows have wind coming through even when closed. The phone has no way to call down stairs for help. The only solution is to sleep on the floor of the bathroom until I am rested enough to go down in person to the front desk where it smells like curry by the way.

Hello Willow, how are you? Thank you for your feedback and we deeply regret that your experience did not meet your expectations. We would like to clarify a few points: In the rooms, extra blankets are available inside the closet. If you need more, our reception team has plenty of extra blankets, which can be requested and picked up at any time. Regarding the size of the room, we would like to point out that ibis is a budget brand of the Accor chain, offering basic services with a focus on comfort and functionality. Alternatively, brands such as Mercure, Novotel or Pullman may better suit your preferences for future stays. Regarding the windows, we have recently made improvements to the sealing to prevent wind ingress, and we apologize if this impacted your stay. In addition, the rooms have a telephone next to the desk, allowing you to contact reception directly at any time. We are sorry for any discomfort caused and appreciate your feedback so that we can continually improve. We look forward to welcoming you again and offering you a superior experience. Best Regards.

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Other web-users rate our hotel

  • 1,369 reviews 9.6/10 Location
  • 1,552 reviews 6.1/10 Room
  • 1,674 reviews 7.3/10 Service
  • 73 reviews 6.4/10 WiFi
  • 895 reviews 6.8/10 Breakfast
  • 718 reviews 5.3/10 Comfort
  • 612 reviews 7.4/10 Cleanliness
  • 454 reviews 4.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.