Mercure Grenoble Centre Alpotel Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 609 reviews

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Mercure Grenoble Centre Alpotel Hotel - Image 1
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Mercure Grenoble Centre Alpotel Hotel - Image 3
Mercure Grenoble Centre Alpotel Hotel - Image 4
12 Boulevard Marechal Joffre, 38000 GRENOBLE, France

Description

Hotel extras

  • Hotel renovated in 2022

  • Less than a 10-minute walk from the city center, close to public transport

  • 2,906 sq.ft. of modular rooms for your seminars

  • Bar and restaurant with a cheese ripening cloche and a raclette menu

  • Cinema lounge

Our accommodation(s)

Hotel location

Mercure Grenoble Centre Alpotel Hotel

12 Boulevard Marechal Joffre
38000 GRENOBLE
France

GPS:45.183239, 5.729746

Telephone
Fax +33 4 76 47 58 52

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

A l'Epicerie Grenoble

From Monday to Friday, enjoy our restaurant A l'Epicerie Foodtime by Aix&terra, with its modern and design setting. Come and savor the taste of bistronomy.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  609 reviews

TripAdvisor Rating  4.0/5  461 reviews

Certificate of excellence 2024

Well located, had a good stay.

Customer review rating 5.0/5

Sudeep P. Business - Confirmed reviews ALL

It was a very good experience for staying at mercure alpotel. Very clean and very good breakfast. Every staff was helpful and polite, especially the staff in 1st floor breakfast room.

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your request, we do have an open space area on the 1st floor where you can work quietly while on a business trip. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marine Baron Adjointe de Direction

good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

room small but ok, bed ok, people friendly, breakfast room very compact

Dear Mr. H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marine Baron Adjointe de Direction

Customer Service Very Good - room conditions quesionable

Customer review rating 2.0/5

Kevin Q. Business - Confirmed reviews ALL

Christopher - I am somewhat conflicted in my survey input. I travel 100+ days per year (a small percentage at all-Accor hotels) and, unfortunately, we had a one of a kind issue with this hotel. My wife and I discovered bedbug bites all over our torsos while staying and, upon notifying the staff, were met with a reaction indicating judgement on us for the notification. I will stop there but the one thing we emphasized was the room we were staying in would need to be fully disinfected but we’re left with the feeling that nothing would be done and others after us would suffer. Sorry for the unfortunate feedback. Kevin Q.

Dear KEVIN Q., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Grenoble Centre Alpotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We called in a company specializing in disinfection, and after analyzing the room no bedbugs were found, only mosquitoes. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chloé Nogales Front Desk Manager

OK

Customer review rating 1.5/5

Anonymous Solo - Confirmed reviews ALL

I found the bedroom to be far too warm to get a good night's sleep. I borrowed a fan from the front desk which helped but only circulated warm air. Apparently you had switched the rooms HVAC system to heating but the weather was still warm. Please reconsider when you make the switch from cooling to heating.

Dear, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Grenoble Centre Alpotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately, following customer complaints last week about the cold in the rooms and the weather forecast, we switched to heating. As our system is not reversible, we have to choose between heating and air conditioning. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chloé Nogales Front Desk Manager

Perfect stay

Customer review rating 4.5/5

Kevin Business - Confirmed reviews ALL

I'm already coming to this hotel for 12 years. Nearby the old town, nearby the park, good breakfast, good restaurant, good beds and great staff.

Dear Kevin V., We are delighted that you enjoyed your stay at the Mercure Grenoble Centre Alpotel. It is always a pleasure for us to welcome you. We will be sure to share your comments with our entire team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloé Nogales Front Desk Manager

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Other web-users rate our hotel

  • 171 reviews 7.3/10 Location
  • 392 reviews 5.1/10 Room
  • 346 reviews 9.1/10 Service
  • 238 reviews 4.1/10 Comfort
  • 153 reviews 8.1/10 Breakfast
  • 91 reviews 6.9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.