Novotel Antwerpen 3 stars

Customer review rating (ALL Rating) 3.9/5 517 reviews

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Luithagen Haven 6, 2030 Antwerp, Belgium

Description

Hotel extras

  • Recently renewed rooms, lobby, bar and conference rooms

  • Located just outside the LEZ-zone, and only little drive away from public transportation

  • American breakfast buffet, Bar&Brasserie Foodsquare, conference rooms

  • Free WiFi, Free parking, Free outdoor swimming pool AND Free Fitness

Our accommodation(s)

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Hotel location

Novotel Antwerpen

Luithagen Haven 6
2030 Antwerp
Belgium

GPS:51.267251, 4.400705

Telephone
Fax +32 3 541 70 93

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOODSQUARE BAR AND BRASSERIE

Bar and Brasserie Foodsquare is a place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Antwerp itself.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  517 reviews

TripAdvisor Rating  3.5/5  732 reviews

Good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The stay was decent; good bed, clean room. The breakfast option were very limited. However, the customer service was efficient.

Dear Guest, Thanks for this review about your experience. We are pleased that you enjoyed the comfort of our beds and the cleanliness of our rooms. Providing a restful night's sleep and maintaining impeccable room standards are priorities for us, and we're pleased that these aspects contributed positively to your stay. However, we regret that you felt our breakfast options were limited and that you experienced an unexpected odor one evening. While we strive to offer a diverse and satisfying breakfast, we regret that we did not meet your expectations in this regard. We also understand how important a pleasant room atmosphere is, and we're sorry for any discomfort caused. Nevertheless, we are proud that our customer service team provided you with efficient service. We continuously work to ensure our guests feel supported throughout their stay. We hope that our attentive staff, along with our range of facilities such as the fitness room, swimming pool, and free parking, enhanced your experience with us. We aim to provide a competitive pricing structure that reflects the quality and inclusive amenities we offer, and your feedback is extremely valuable to us. We hope we have the opportunity to welcome you back again. Kind regards, Marc Martens, General Manager

Bad Smell

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The room was clean, but from the second night onwards it stunk of smoke and gas. I understand the hotel is in an industrial area but the smell was overwhelming and the first night was suffocating. I would seriously think twice about booking this hotel again. The water pressure was also quite low and the separate toilet was quite odd.

Dear Guest, We thank you for taking the time to send us your feedback. We are sorry to hear about the issues you encountered during your stay, particularly the unpleasant odor you described. While occasional external scents from the nearby industrial area can drift towards the hotel depending on the weather, we understand how this can impact your comfort. We strive to maintain a fresh and welcoming environment at all times. We would also like to apologize for the water pressure not meeting your expectations. We are constantly working on maintaining and improving our facilities to ensure guest satisfaction. Additionally, we regret to learn that all the TV channels were not fully operational. Our team is dedicated to providing a variety of in-room entertainment options and we will look into this matter. Concerning the cleanliness of your room, it is concerning to hear about the stains on the sheets. Our housekeeping standards are usually very high, and we are disappointed to have fallen short in this instance. Please know your feedback is important in helping us uphold the quality of service expected at Novotel Antwerpen. The whole team hope to have the pleasure of seeing you again. Best wishes, Marc Martens, General Manager

too cold in the room

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

still the heating is not working properly. It is too cold in the room and there is no way to adjust it.

Dear Guest, Thank you for taking the time to share your feedback. We understand that the temperature in your room was not to your comfort, and we apologize for any inconvenience this may have caused. Our hotel is equipped with a central heating system that ensures a consistent and pleasant temperature throughout. However, should our guests feel the need for additional warmth, we are more than willing to provide extra heaters and blankets upon request. Moreover, we regret to hear you did not find our services to be value for money and that our weekend breakfast times did not meet your expectations. We strive to provide a balanced combination of quality and value, and we take your comments seriously as we continuously seek ways to enhance our guests' experience. We hope that you will return in the future. Best regards, Marc Martens, General Manager

Good stay

Customer review rating 4.5/5

Steven Business - Confirmed reviews ALL

Perfect, like always

Dear Steven, Thank you for taking the time to share your feedback. We are thrilled that your recent stay with us at Novotel Antwerpen was up to your expectations, consistently delivering the comfort and quality you deserve. We also appreciate your suggestion regarding the implementation of PayPal for reservations. Your thoughts are invaluable to us as we strive to enhance our services and guest experience. We look forward to welcoming you again. All the best. Marc Martens, General Manager

Good Location

Customer review rating 3.0/5

Paul W. C. Business - Confirmed reviews ALL

little disappointed with the cleanliness of the hotel and unable to add drinks at the bar to my room. According to the bar staff it was locked at reception

Dear Paul W., Thank you for sharing your experience with us. We are pleased that you found our location to be good, conveniently situated close to the Harbour and green spaces, and just a short drive from Antwerp city centre. However, we are sorry to hear that our cleanliness standards did not meet your expectations. We prioritize the maintenance of our premises and we regret any oversight in this area. It is our aim to offer a seamless and enjoyable experience at our establishment and we note your feedback regarding charging amenities to your room. Additionally, while our hotel endeavors to provide a comfortable and pleasant environment, we acknowledge your observation that the hotel's appearance may not have reflected our usual standards. We also appreciate your candid feedback on the perception of value during your stay, and we will certainly take this into consideration as we strive to deliver services that match our guests' expectations. We hope that we can welcome you back in the future. Best wishes, Marc Martens, General Manager

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Other web-users rate our hotel

  • 290 reviews 7.4/10 Location
  • 762 reviews 5.3/10 Room
  • 510 reviews 7.7/10 Service
  • 19 reviews 5.1/10 WiFi
  • 389 reviews 5.1/10 Comfort
  • 319 reviews 4.5/10 Cleanliness
  • 293 reviews 6.8/10 Breakfast
  • 203 reviews 4.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.