ノボテルロンボク 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 531 件のレビュー

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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • 白砂のプライベートビーチ、3つの屋外プール

  • ウォータースポーツ、毎日無料のアクティビティ

  • 宿泊タイプ:客室、ヴィラ、プライベートプール付きヴィラ

当ホテルの客室

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ホテル所在地

ノボテルロンボク

Mandalika Resort, Pantai Putri Nyale, Pujut, Lombok Tengah PO BOX 5555
83573 ロンボク
インドネシア

GPS:-8.903325, 116.297585

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

SPICE MARKET

Spice Market is an all-day restaurant offering breakfast, lunch and unlimited barbecue every night. You can enjoy fresh Indonesian and international dishes on this beachfront relaxed outlet, along with weekly entertainment during dinner time.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  531 件のレビュー

トリップアドバイザーの評価  4.0/5  2,322 件のレビュー

2023エクセレンス認証

Picturesque, peaceful and pleasant

トリップアドバイザーの評価 5.0/5

Seena B トリップアドバイザー認証口コミ

The service and beauty of this place was beyond our wildest dreams. The staff is incredibly attentive, friendly, and professional. There was nothing they couldn’t help me with, including getting to the airport and finding some special gifts for my family. We were originally thinking, since this place is a little bit older that it would have lost it magic. It fits majestically with the landscape and habitat that you find yourself wanting to stroll along there picturesque paths. It’s family friendly yet I could’ve easily enjoyed this resort with just my husband. I also appreciated their efforts to reduce environmental impact, which I have noticed many other resorts have not. I would have spent more if they asked. I especially recommend going during their off-season. It felt like a movie that you never wanted to end.

Dear Guest, Thank you immensely for your heartfelt review! It brings us immense joy to know that your experience at our resort exceeded your expectations and left such a lasting impression. Your kind words about our attentive and professional staff truly mean the world to us. We strive to ensure that every guest feels welcomed and well taken care of during their stay. We're delighted that you found our resort to be seamlessly integrated into its picturesque surroundings. Maintaining harmony with the natural habitat is a core value for us, and we're thrilled that you appreciated our efforts towards environmental sustainability. Your recommendation to visit during the off-season is noted, and we couldn't agree more! It's during these quieter times that the true tranquility and charm of our resort can be fully appreciated. Thank you once again for choosing to stay with us and for sharing your delightful experience. We can't wait to welcome you back for another memorable stay, whether it be with your family or for a romantic getaway with your husband. Warm regards, Deni Pardiyan - Front Office Manager

Very poor experience with Kids

トリップアドバイザーの評価 2.0/5

Wanderer18831871769 トリップアドバイザー認証口コミ

My 5 years daughter injured at the pool, leading to go to the hospital for cleaning then apply stitches. The hotel sent us the clinic in town not all designed to manage kids. Poor medical kit at reception to clean. Despite the team being nice they were not all organized to manage such situation. We have not been contacted by the management of the hotel to inquire how our kids our doing, neither during or after our stay in the hotel. The team kindly did not charge us the cab to go to the doctor... We spent more money in doctor and hospital than in the hotel. Novotel ensured to fill the form to cover their KPI of reporting. They did not consider our feedback to secure the pool for kids. Such accident will happen again. I thought Novotel was bit more customer centric

Thank you for taking the time to share your feedback with us. We are deeply sorry to hear about the unfortunate incident involving your daughter during your stay at our hotel. Ensuring the safety and well-being of our guests, especially children, is our utmost priority, and we sincerely apologize for any shortcomings in our response to this incident. We regret that the medical facilities we directed you to were not fully equipped to cater to children's needs, and we understand the distress this must have caused. Your comments regarding the organization and preparedness of our team in handling such situations are duly noted, and we will take immediate steps to address any deficiencies to prevent similar occurrences in the future. In regard to the lack of support from the management, we were deeply concerned about your daughter's well-being and checked in on her condition the following day. Our manager on duty made it a priority to ensure that she was comfortable and receiving the necessary care. We understand how important it is to make our young guests feel cared for and valued, and we sincerely hope that these gestures helped alleviate some of the stress and discomfort your family experienced. Once again, we apologize for any inconvenience or distress caused, and we truly appreciate your understanding and patience. We remain committed to providing a safe and enjoyable experience for all our guests, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we have made. Warm regards, Deni Pardiyan Front office manager

Amazing

トリップアドバイザーの評価 5.0/5

Cruiser20584523264 トリップアドバイザー認証口コミ

What a wonderful stay at Novotel Lombok! The staff are warm, friendly and helpful in every way possible. We stayed for 5 nights and got to experience all of the hotels wonderful facilities. In particular, the food served in the restaurant is sublime! The rooms are spacious and spotlessly clean.

Dear Guest, Thank you for your glowing review! We're thrilled to hear that you had such a wonderful stay at Novotel Lombok and that our staff made your experience memorable with their warmth, friendliness, and helpfulness. We're also delighted that you enjoyed our facilities, exquisite dining options, and comfortable, clean rooms. It was a pleasure having you as our guest, and we hope to welcome you back for another amazing stay in the future! Warm Regards, Deni Pardiyan - Front Office Manager

A Home Away From Home.

トリップアドバイザーの評価 5.0/5

Nasuha R トリップアドバイザー認証口コミ

I have travelled to MANY places. But none of them made me feel like home. The staff welcomes you as friends, but treat you like family. They took the time to get to know us, greet us cheerfully no matter the time of the day, and made sure we felt special. The food was amazing, the ambience was absolutely perfect. Pak Rizman and Pak Aziz made us laugh so much our cheeks hurt and would call our names from across the resort. Our drivers were knowledgable about the places we should visit and one of our drivers brought us to his traditional Sasak village. The staff made sure me and hubs were treated like royalty as we were on a belated honeymoon. Pak Faisal, our photographer, not only took incredible shots, but he let us have fun while doing it. Our plan for just a complimentary frame became a full- on photoshoot that inspired us to purchase the full package (album and 2 frames) and he arranged the photos beautifully in our album. He is also knowledgable, humble and down to earth. I truly enjoyed having conversations with him and until today, we are still friends who keep in regular contact. Will I ever go back to Lombok? Definitely. Will I ever go back to Novotel Lombok Resort & Villas? Already planning! 🤭

Dear Guest, Thank you for sharing such a heartwarming review! It's wonderful to hear that your stay felt like a true home away from home. We're thrilled to know that our team, especially Pak Rizman, Pak Aziz, and Pak Faisal, made your belated honeymoon so special. Knowing that you felt treated like family warms our hearts and reaffirms our dedication to exceptional hospitality. We strive to go beyond expectations to ensure every moment of your stay is filled with joy and unforgettable memories. Your words inspire us to continue delivering exceptional experiences, and we cannot wait to welcome you back for another unforgettable stay. Please know that you will always have a home here at Novotel Lombok Resort & Villas. Best Regards, Deni Pardiyan - Front Office Manager

Best resort in Lombok!

トリップアドバイザーの評価 5.0/5

Paradise55925020530 トリップアドバイザー認証口コミ

Best resort in Lombok. Romantic and quiet and extremely well maintained. Staff were always very attentive to our needs and did not hesitate to offer to upgrade us during our honeymoon. Finally we did the hotel photoshoot with Faesal at the hotel and he was one of the most professional we’ve experienced. Super nice guy and photos turned out beautiful!

Dear Guest, Thank you for your amazing review! We're thrilled to hear that you found our resort to be the best in Lombok, and that your honeymoon experience was enhanced by our attentive staff and tranquil atmosphere. It was our pleasure to ensure your stay was truly special. We're delighted that you enjoyed the photoshoot with Faesal and that the photos turned out beautifully. We'll be sure to pass on your compliments to him! We hope to have the pleasure of welcoming you back for another unforgettable stay in the future. Warm regards, Deni Pardiyan - Front Office Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 265 件のレビュー 8.1/10 ロケーション
  • 433 件のレビュー 7.4/10 客室
  • 551 件のレビュー 9/10 サービス
  • 9 件のレビュー 6.2/10 インターネット
  • 306 件のレビュー 8.5/10 ビーチ
  • 172 件のレビュー 8.8/10 朝食
  • 159 件のレビュー 7.6/10 清潔さ
  • 101 件のレビュー 4/10 お値打ち度

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周辺の他の施設

プルマン ロンボク マンダリカ ビーチ リゾート

トリップアドバイザーの評価 5.0/5 (161 件のレビュー)

At 340 m

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