Fairmont Austin 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 5,600 件のレビュー

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Fairmont Austin - Image 1
Fairmont Austin - Image 2
Fairmont Austin - Image 3
Fairmont Austin - Image 4
101 Red River Street, 78701 Austin, アメリカ合衆国

説明

ホテルのその他の情報

  • Award-winning hotel situated in the heart of downtown Austin

  • Award-winning hotel situated in the heart of downtown Austin

  • Six distinctively curated restaurants, cafés and bars

  • Large rooftop swimming pool with 14 cabanas and outdoor bar

  • Luxury spa with solariums, soaking pools and steam grotto

当ホテルの客室

ホテル所在地

Fairmont Austin

101 Red River Street
78701 Austin
アメリカ合衆国

GPS:30.263613, -97.740684

電話番号
ファックス +1 512-580-0198

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  5,600 件のレビュー

トリップアドバイザーの評価  4.7/5  6,833 件のレビュー

Nice hotel, AWFUL WIFI

トリップアドバイザーの評価 4.0/5

ava s ビジネス - トリップアドバイザー認証口コミ

Hotel is nice and well maintained with good amenities. HOWEVER, the wifi barely works! This is unacceptable for a hotel of this size that hosts large gatherings and conferences. I joined a Zoom call and got kicked off 4 times in 15 minutes. This makes working impossible. There were several times when I could not even get my email to load. This needs to be fixed!

Dear ava s, Thank you for taking the time to share your feedback. While we’re pleased to hear that you found our hotel well maintained and enjoyed the amenities, we sincerely apologize for the frustration and disruption caused by the WIFI performance during your stay. Reliable connectivity is essential, especially for guests traveling for conferences and business, and the experience you described is unacceptable. We understand how disruptive it is to be disconnected during a Zoom call and to have difficulty completing basic work tasks such as loading email. Please know that your comments have been shared with our IT leadership teams for immediate review and follow-up, as improving WIFI reliability and speed is a critical priority. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide a far more seamless experience. Warm regards, Guest Experience Team Fairmont Austin

Great Value

トリップアドバイザーの評価 5.0/5

Veelar トリップアドバイザー認証口コミ

The Fairmont is a great spot. Great location. The cleanliness is welcoming and overall good service. For the price point and amenities I think it's an excellent choice. This is NOT a 5 star resort. So at face value I would give this a full mark for meeting its expectations. My wife enjoys staying here and we will likely continue to do so for our quick trips to Austin.

Dear Veelar, Thank you for taking the time to share your thoughtful review and for choosing Fairmont Austin for your visits to the city. We are pleased to hear that you found our location convenient, our cleanliness welcoming, and our service consistently enjoyable. We truly appreciate your perspective regarding value, amenities, and expectations, and we’re glad to know that your wife enjoys staying with us as well. It means a great deal to us that you continue to choose Fairmont Austin for your trips to Austin, and we look forward to welcoming you back again soon. Best Regards, Angel Becerra Guest Experience

The best hotel ever!

トリップアドバイザーの評価 5.0/5

Macy120 トリップアドバイザー認証口コミ

Why go anywhere else? Very spacious suite, super quiet, great comfortable beds, got a great night of sleep. Highly recommended!

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to know that you enjoyed the spacious and tranquil suite, as well as the exceptionally comfortable beds that allowed for a truly restful night’s sleep. Your high recommendation means a great deal to us. We look forward to welcoming you back to Fairmont Austin for another refined and memorable stay. Best regards, Shalton Mahosi Guest Experience

AMAZING EXPERIENCE

トリップアドバイザーの評価 5.0/5

bphebert ビジネス - トリップアドバイザー認証口コミ

First time ever to Austin, Texas for a company holiday party. Hotel is in an AMAZING location!! Staff was so friendly and helpful!! GREAT SERVICE all around! Hotel was beautiful!! Will DEFINITELY stay here again and WILL BE RECOMMENDING Fairmont to anyone visiting the Austin area.

Dear Valued Guest, Thank you for sharing such a wonderful and enthusiastic review of your first visit to Austin and your stay at Fairmont Austin. We are absolutely delighted to know that our prime location, elegant surroundings, and attentive service made such a memorable impression during your company holiday celebration. It is especially gratifying to hear that our team’s warmth and hospitality contributed to an amazing experience from start to finish. Creating moments that inspire our guests to return, and to recommend us to others—is truly the highest compliment we can receive. We look forward to welcoming you back for another exceptional stay and continuing to deliver the elevated service you so kindly described. Best regards, Shalton Mahosi Guest Experience

Genuine & Warm Stay with a Luxury Level Experience

トリップアドバイザーの評価 5.0/5

Scenic13150525814 トリップアドバイザー認証口コミ

My son treated me to a one-night stay at the Fairmont Austin. Seda and Rachel at the front desk made the entire arrival warm, informative and was seamless. Their kindness immediately made me feel comfortable and at home. Garrison was extraordinary. From the hostess (I forget her name but the woman working Saturday evening was so welcoming with Jasper. ) to the chefs!! Every detail was impeccable. Jasper created an incredible tasting menu paired beautifully with wine for each course. It was the best wine pairing experience I’ve ever had. Katelyn was an amazing server. Attentive, knowledgeable, and kind as well as Joel both provided wonderful service. Some of the Fairmont Banquet team even stopped by to wish us a special, Artur & Sarah adding a truly personal touch to our experience. Later that night, we ordered in-room dining, which was quick and easy. Mikayla was friendly and knowledgeable when taking our order, and the young gentleman who delivered the food was professional and kind though I didn’t catch his name. The highlight of my stay was my spa treatment the following day. As a breast cancer survivor with body sensitivities and experiencing my first massage I was understandably nervous. Sarah, my massage therapist, was absolutely wonderful. She made me feel safe, comfortable, and completely at ease. I am not someone who relaxes easily, yet I fell asleep multiple times during the treatment. It was truly a one-of-a-kind, healing experience. Every team member we encountered delivered exceptional service with genuine warmth. The Fairmont Austin is a beautiful property, and this stay gave me memories I will treasure forever.

Dear Scenic13150525814, Thank you for sharing such a deeply meaningful and heartfelt review. We are truly honored that you chose Fairmont Austin for such a special stay and that your time with us created memories you will treasure. It means so much to know that your experience felt warm, genuine, and cared for from beginning to end. We are delighted to hear that Seda and Rachel provided such a gracious and welcoming arrival experience, setting the tone for your stay. We are equally thrilled that your evening at Garrison was extraordinary—from the thoughtful hostess welcome, to Jasper’s beautifully curated tasting menu and wine pairings, to the heartfelt service from Katelyn, Joel, and our banquet colleagues, Artur and Sarah. Your kind words will be proudly shared with each of them. It’s wonderful to know your in-room dining experience was smooth and welcoming as well, and we appreciate your recognition of Mikayla and our delivery team member. Most importantly, we are truly touched by your kind words regarding your spa experience. As a breast cancer survivor, your trust means so much to us, and we are incredibly grateful that Sarah was able to provide such a comfortable, nurturing, and healing experience for your first massage. Your reflection is very special, and we will be sure to share your gratitude with her. Thank you once again for taking the time to write such a thoughtful review and for recognizing so many members of our team. We wish you continued health and well-being and look forward to welcoming you back whenever your travels bring you to Austin. Warm Regards, Angel Becerra Guest Experience Team

との提携 TripAdvisor

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