Mercure Surabaya Manyar

Customer review rating (ALL Rating) 4.4/5 430 reviews

Mercure Surabaya Manyar - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • The hotel offers 90 rooms, from Superior to Deluxe Suite and Executive Suite.

  • All rooms have 50" HD TV, WiFi, in-room fridge, bathroom with rainshower, safe deposit box.

  • Train station is 10 mins drive from the hotel and 5 mins drive to hospital.

  • Located close to business district, shopping centre, exhibition hall and universities

Our accommodation(s)

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Hotel location

Mercure Surabaya Manyar

JL Manyar Kertoarjo No 44, Mulyorejo, Jawa Timur
60116 SURABAYA
Indonesia

GPS:-7.28009, 112.76594

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • Room service

Paparisa Restaurant

Chic and stylish restaurant with an elegant monochrome ambience to embark on a cultural gastronomic journey with the authenticity of Indonesian local food and cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  430 reviews

Excellent Services

Customer review rating 4.5/5

Farish B. Business - Confirmed reviews ALL

Very unique theme. Furnished with a dark luxury vibe, I've never visited an Accor Group hotel with this concept before. The room was great and had a nice city view overlooking the western Surabaya landscape. The food was delicious, even though there weren't many varieties. Overall, it was a great experience staying at Mercure Manyar

Dear Mr FARISH B., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

Comfortable stay

Customer review rating 4.5/5

Indah M. Couples - Confirmed reviews ALL

I stayed for 5 nights, and upon check in the receptionist told me that I have been upgraded to a bigger room. The room was clean, and the bed was super comfortable. A big screen TV with many channels to watch just adding to my enjoyment.

Dear Ms INDAH ROSARY M., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

strategic location, nice design, good stay

Customer review rating 4.0/5

Fitria D. A. Business - Confirmed reviews ALL

I stay for 1 night for business purpose. It's a good stay, the room and over all hotel were well-designed. Although there is difficulties in parking and drop off area, and the lobby in the upper floor a bis confusing at first.

Dear Ms Fitria Dwi A., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. In regard to parking facility has become our attention for improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Eksi A. General Manager

well located, clean room and quite soundproof (not noisy)

Customer review rating 4.5/5

L. Business - Confirmed reviews ALL

The room was spacious, clean, and well located, the staffs were friendly and helpfull

Dear Ms L. LUKITARINI, We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

Problems with WiFi and super expensive landry

Customer review rating 2.0/5

Michael T. Business - Confirmed reviews ALL

We have had a lot of trouble connecting to the WiFi. The staff have been trying to help. We moved rooms then we were upgraded to the VIO service, but it keeps dropping. As for the laundry- there was no price on the room and we were not given one and were very surprised when our bill was 2x higher than other hotels in Surabaya. I would wish that they would have checked with us before running up a huge bill.

Dear Mr Michael Tlusty, occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We are very disappointed that in this instance we failed to exceed your expectations on this visit. Your feedback is extremely important to us as it helps us to improve the services that we provide. I have well noted your comments regarding wifi connection and laundry experience and I would like to apologize for the disappointment this would have caused. I have forwarded your concern to our IT and Housekeeping Manager to take appropriate actions to rectify the problem for immediate improvement. Please rest assured that we are taking the appropriate measures to address the problem and prevent future Sincerely, Eksi Ayuningtyas General Manager

Other web-users rate our hotel

  • 152 reviews 5.3/10 Location
  • 284 reviews 7.5/10 Room
  • 315 reviews 8.9/10 Service
  • 9 reviews 4.1/10 WiFi
  • 185 reviews 7.9/10 Cleanliness
  • 136 reviews 6.8/10 Amenities
  • 108 reviews 5.8/10 Food
  • 90 reviews 5.6/10 Comfort

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