Mercure Barnsley Tankersley Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 1,027 reviews

Mercure Barnsley Tankersley Manor Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Easily accessible from the M1 with complimentary parking

  • 11 versatile event rooms for up to 400 delegates

  • Health Club and Spa with an indoor swimming pool

  • Pet-friendly hotel

Our accommodation(s)

Hotel location

Mercure Barnsley Tankersley Manor Hotel

Church Lane, Tankerlsey
S753DQ BARNSLEY
United Kingdom

GPS:53.489647, -1.48685

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Woodman

Our Woodman effortlessly combines atmospheric 17th Century charm with the demands of relaxed modern dining. Guests can enjoy a variety of British classics. Traditional afternoon tea and a selection of light bites are also available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,027 reviews

Good stay

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

I booked a spa experience stay for me and my daughter as she was getting married the following day. On arrival we went to reception and told her we have arrived for a spa day and lunch at 1pm. The receptionist just looked at us as if to say why have you come to me. We asked where do we go for the lunch and she just pointed and mumbled something. Me and my daughter thought she had pointed to go outside somewhere and puzzled went to look for the restaurant. It turned out the restaurant was just next to reception and not outside in another building. We arrived in the restaurant at 12:50pm and we was asked to fill out our order form we ordered a sandwich and cup of tea, and a scone Our sandwich arrived at 1:25pm (egg sandwich with fries) the sandwich was nice and the chips were cold. We still hadn’t had our drink so we went to the bar and bought a drink as we didn’t realise we would have to wait this long. Our cup of tea arrived at 1:35pm.( we told the waitress we had not received our drink, which we ordered from arrival ) After lunch the waitress then asked us at 2pm if we had ordered something else ( we had previously given her our order) we said we had ordered scones with jam and cream We then decided to abandon waiting any longer and went and told her to cancel as we knew we would be waiting again. We don’t blame the waitress, as she was busy. This just seemed disorganised when we had already put our order in, I could understand the wait if we had ordered a hot meal… We then went to the spa which was lovely and we had a great day. We then checked in and went to our room which was a bit like a crime scene with big stains in the carpet, but the room was fine.I just wouldn’t have expected this in a top hotel. We then went for our evening meal which was really nice and a completely different experience than lunch Breakfast the next morning was lovely too. Overall a good stay just spoilt a little with lunch, as seemed a little unorganised.

Customer review rating 2.5/5

Harry A. Business - Confirmed reviews ALL

Was given a twin room at the higher rate so not great

Good Afternoon, Thank you for taking the time to leave us a review. After looking into your booking, you were booked on a block through your company and the rooms are allocated based on what we have available. The room rate was at the Evri corporate rate of £102, which was paid for by the company. We do hope to welcome you back again soon Kind Regards Mercure Barnsley Tankersley Manor Hotel

Good stay.

Customer review rating 5.0/5

Sue Couples - Confirmed reviews ALL

Good service. Staff are all really friendly. Will definitely stay again.

Dear Sue, We are delighted to hear that you had a good stay with us and appreciated our friendly staff and service. We look forward to welcoming you back on your next visit. Best regards, Mercure Barnsley Tankersley Manor Hotel

Good stay

Customer review rating 4.0/5

Dean Couples - Confirmed reviews ALL

Nice hotel, good parking, easy check in. Room, good size, dusty, could have been vacummed and dusted better, bathroom, good, looking tired and well used, but fit for use. Leisure facilities excellent, had very good swim and use of the spa. Dinner in restaurant, available food from the menu was slim pickings, presentation was messy, but quality and taste of the mains, were fantastic, simple fish and chips beautifully executed. Carbonara, tasted fresh and lovely. The chips where some of the best ever., we even ordered extra to take to the room. Simply outstanding. Overall very good stay, hotel simply looks tired, through use. But underneath, everything was excellent

Dear Dean, Thank you for sharing your feedback with us. We are delighted to hear that you had a good stay overall and enjoyed the leisure facilities, spa, and the food at our restaurant. Your comments about the cleanliness of the room have been duly noted, and we will address this with our housekeeping team to ensure a higher standard of cleanliness in the future. We appreciate your kind words about the quality and taste of the food, and we are thrilled to know that you found it outstanding. Your feedback about the tired appearance of the hotel is valuable, and we will look into ways to refresh and improve the overall look of the property. We hope to welcome you back for another excellent stay soon. Warm regards, Mercure Barnsley Tankersley Manor Hotel

Lovely hotel, welcoming rooms and comfortable beds. Noise prevention from neighbouring room deficient.

Customer review rating 2.0/5

Dan Families - Confirmed reviews ALL

My son and I were given a double room with two double beds. Everything was neat, clean and comfortable including the beds. Then we opened a door without knowing it adjoined the neighbouring room. We were surprised this door was unlocked as the neighbour seemed to be away and his belongings were there right by the door. Of course we did the right thing by calling Reception and asking for the door to be locked. The first night was fine. The second night however was horrendous as what seemed to be a young family were put in the same neighbouring room. Every word could be heard clearly, and the crying baby more so. The father appeared to be a fan of Drake as he played his music while singing along. Again, it was all clearly audible. I had to tap on the door, which seemed to provide virtually no sound insulation, in order to indicate I wanted him to stop. The main points I wish to convey are: 1. We should not have been placed in a room with a neighbouring door. 2. The door did not provide sound insulation 3. A young family with baby should not have been placed in a room with a neighbouring door when a baby is prone to make crying sounds. 4. I would like some type of refund or credit as the lack of sleep from our second night was due to the mistakes made by the hotel.

Dear Mr M., Thank you for taking the time to share your feedback following your stay with us. I was mortified to read that the adjoining door had been left unlocked by our team. Thank you for bringing this to my attention and I will ensure that this is addressed with the relevant team members to ensure that this does not occur in the future. I would also like to thank you for your honesty and for reporting the matter to a member of the team. I completely understand the importance of a peaceful stay for all of our guests and I'm extremely sorry that this wasn't the case during your stay. By way of apology I would like to offer you a complimentary return stay for one night including bed and breakfast to allow us to welcome you back to enjoy a future experience. I hope that you are able to accept my offer and I look forward to hearing from you in the near future. Kind Regards Gemma Hotel Manager

Other web-users rate our hotel

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