Mantra Trilogy bintang 4

Catatan tamu Avis (Peringkat ALL) 4.1/5 1.990 ulasan

Mantra Trilogy - Image 1
Mantra Trilogy - Image 2
Mantra Trilogy - Image 3
Mantra Trilogy - Image 4
101 105 Esplanade, 4870 Cairns, Australia

Deskripsi

Keistimewaan hotel

  • Terletak di Esplanade di area CBD di Cairns

  • 5 Restoran, IGA, Salon Rambut, pijat dan lainnya di hotel

  • Kelas kamar tersedia dari Hotel hingga apartemen 3 kamar tidur lapang

  • Dekat ke Cairns Aquarium baru & semua atraksi di Cairns

  • Dekat ke pusat konvensi dan kawasan bisnis

Akomodasi kami

Lokasi hotel

Mantra Trilogy

101 105 Esplanade
4870 Cairns
Australia

GPS:-16.918636, 145.775751

Telepon
Fax +61 7 4080 8001

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner

Kolam renang

Dive into the cooling waters of Mantra Trilogy's beautiful lagoon style pool and enjoy the ocean views. There is one onsite swimming pool for your enjoyment. The pool is located on level three and is open from 6:00am until 10:00pm.

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Cari tahu selengkapnya

Peringkat ALL  4.1/5  1.990 ulasan

Peringkat TripAdvisor  3.5/5  2.926 ulasan

Pretty good.

Catatan Tripadvisor 3.0/5

Daniel M Ulasan TripAdvisor tersertifikasi

Great location, very central, close to groceries / bottle shop / restaurants. Nice rooms, a few chips / scuff marks here and there. Very clean. Parking can be a minor hassle, there are not enough parks at the hotel, I often had to park on the street (paid parking during the day, free at night). I booked a room for 3 adults and 2 children, was disappointed to get 1 x double, 2 single beds and a fold-out bed, I would have expected 3 x proper single beds. My kid was sick during the night and vomited on the bed & carpet. I told reception early the next morning and asked for it to be cleaned up. They agreed, for an additional cleaning fee, which is fair enough. Spent the day out on the reef, got back late, and the mess was not cleaned up, which was disappointing as there are no cleaning supplies in the room. I spoke to reception and someone came up and cleaned it straight away. Didn't end up getting charged the cleaning fee.

Hi Daniel, Thank you for sharing your feedback with us. We appreciate your detailed review of your recent stay. We're pleased to hear that you enjoyed our central location and found our rooms to be nice and clean, despite a few minor marks. We apologise for any inconvenience caused by the parking situation and the bed configuration not meeting your expectations. We sincerely apologise for the incident with your child being sick during the night. It's disappointing to hear about the initial miscommunication regarding the cleanup, but we're glad our team promptly addressed the issue when brought to their attention. We value your feedback and will use it to improve our services and ensure a more seamless experience for our guests in the future. We hope to have the opportunity to welcome you back for a more enjoyable stay. Warm regards, Emil Gan General Manager Mantra Trilogy Cairns

Terrible experience

Catatan Tripadvisor 1.0/5

RSSHAH7 Keluarga - Ulasan TripAdvisor tersertifikasi

Horrible experience and the worst ever after being Accor Member for over 20 years. The service and the staff were hopeless. Being an Accor member for over 20 years I was very disappointed with the hotel and the front office. There was no room service and the front office girl was bluntly refusing everything. You cannot get water, you have to pick your requests from the front desk. At the time of booking all this was not clear that the hotel room will be without any service. I called Accor Helpdesk and they tried to help get me refund as I wanted to check out but the hotel refused. I checked out of the hotel within one hour of checking in and I had paid for 3 nights. When I came to the reception and said I want to check out because I am not happy and the stupid girl at the reception is saying thank you, have a great evening, no problem. Absolutely hopeless and my worst experience ever with Accor group.

Hi RSSHAH7, I'm terribly sorry to hear about your disappointing experience at our hotel. As a loyal Accor member for over 20 years, your satisfaction is incredibly important to us, and I sincerely apologise for the issues you encountered during your stay. I understand your frustration with the lack of service provided by our front desk team. We strive to ensure all guests have a comfortable and enjoyable stay, and it's clear we fell short on this occasion. Regarding the misunderstanding about room services, we regret any confusion caused. While we don't have a restaurant on-site, we do have several dining options in our building complex, and we offer the convenience of charging meals from select restaurants to your room account. I would like to personally address your concerns about the refund and ensure that this matter is resolved to your satisfaction. Please contact me directly so that I can assist you further. To assist you further with the refund issue, could you please provide me with the name under which the booking was made? This will enable me to follow up on the issue promptly and ensure it is resolved to your satisfaction. Once again, I apologise for the inconvenience caused and appreciate your feedback, which helps us improve our services. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Excellent location!

Catatan Tripadvisor 4.0/5

Aleksandra c Ulasan TripAdvisor tersertifikasi

Excellent location access to the esplanade from pool/bbq level. Clean room but they don’t offer daily room clean. Comfortable stay. There is not a lot of parking and they have first come first serve policy if you are renting a car but if you are planning to only be in Cairns then this is located in a really good spot

Hi 319aleksandrac, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our excellent location and the convenience of accessing the Esplanade from our pool and BBQ area. We appreciate your comments about our clean and comfortable rooms. Regarding the room cleaning service, we do offer this on request for longer stays to respect our guests' privacy and environmental considerations, but we'll ensure our communication on this is clearer. We understand parking can be limited, especially during peak times, and we operate on a first-come, first-served basis. However, we're glad this did not detract from your overall experience. We hope to welcome you back to Mantra Trilogy Cairns in the future! Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Totally Disappointed

Catatan Tripadvisor 1.0/5

148markq Bisnis - Ulasan TripAdvisor tersertifikasi

I am annoyed that I had to cancel my stay due to circumstances outside of my control, only to be told there is a no refund or credit for cancelling a booking. This is not acceptable and I will not consider staying at the hotel in the future, at least a credit should be offered.

Dear Mark, I am sorry to here that you couldn't make your reservation with us. We do offer discounted rates that have a no cancellation stipulation. As you booked through a 3rd party website, on one of these rates we are unable to offer credit or refund Kind regards, Guest relations.

Great location close to everything.

Catatan Tripadvisor 4.0/5

748debbief Solo travel - Ulasan TripAdvisor tersertifikasi

Had a good stay ! hotel was in a good location and hotel was clean bed wasn't the most comfortable which isn't good for your back and the shower needs a door as water lands all over the floor. Other then this I had a good stay and would stay here again.

Dear 748debbief, Thank you for your review on the Mantra Trilogy, we welcome your feedback on the property and take note of your issues raised. We do hope to see you back here again with us in the near future. Kind Regards Guest Relations

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 915 ulasan 8.3/10 Lokasi
  • 1.360 ulasan 6/10 Kamar
  • 952 ulasan 7.9/10 Pelayanan
  • 85 ulasan 4.4/10 Internet
  • 536 ulasan 4.2/10 Kebersihan
  • 531 ulasan 5.2/10 Kenyamanan
  • 322 ulasan 4.5/10 Fasilitas
  • 175 ulasan 5.8/10 Kesepadanan nilai

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (termasuk PPN dan pajak liburan) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.