Mama Shelter London Shoreditch 4 stars

Customer review rating (ALL Rating) 4.3/5 2,356 reviews

Mama Shelter London Shoreditch - Image 1
Mama Shelter London Shoreditch - Image 2
Mama Shelter London Shoreditch - Image 3
Mama Shelter London Shoreditch - Image 4
437 Hackney Road, E2 8PP LONDON, United Kingdom

Description

Hotel extras

  • Cutting edge design

  • Garden Bar

  • Gym free of charge for residents

  • Japanese-style karaoke rooms

  • Local and handmade cuisine

Our accommodation(s)

Hotel location

Mama Shelter London Shoreditch

437 Hackney Road
E2 8PP LONDON
United Kingdom

GPS:51.532247, -0.061692

Telephone
Fax +44 442037406837

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

MAMA RESTAURANT LONDON

Mama's 480m2 restaurant and her huge 92m2 Greenhouse Bar invite both travellers and Londoners to gather around home cooked dishes and delicious cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,356 reviews

TripAdvisor Rating  4.5/5  486 reviews

Certificate of excellence 2023

Groundbreakingly bad service

TripAdvisor rating 1.0/5

grrben TripAdvisor review

Although we booked the biggest room, it came with multiple flaws. Mainly it was the bed, which had no comfort but the opposite. It was way too hard, like you were laying on carpet on the floor. They offered adding the missing mattress topper, however, what they actually did was putting a blanket between the mattress and fitted sheet instead. When we found out and felt cheated, they tried fixing this by exchanges it for another thin sheet of something. In the meantime they sell their very own hotel beds and mattresses online featuring totally different specs (including mattress toppers of any substantial thickness). Additionally the bathroom came with a shower curtain. Awkward on its own for a hotel, the width was a meter or so too small. So you have to choose a side that gets wet. It ended up the bathroom's floor became wet all over. 
So halfway our intentional stay we checked out because the bed was unbearable. As there was a parcel for me still on its way to the hotel, we agreed that I would pick this up in a few days. However, when I arrived to pick up the parcel they told me they just refused the package and let it return to sender. No apology.

Dear Gerben, I want to express my sincerest apologies for the numerous challenges you encountered during your recent stay with us. It deeply troubles us to learn that we failed to meet your expectations and provide you with the comfortable and seamless experience we strive to deliver to all our guests. Regarding the issues with the bed, I am truly sorry for the discomfort you experienced. Your feedback about the mattress has been addressed to our relevant department head for the internal review, and I assure you that we are taking immediate steps to address this with our team to ensure that such oversights do not occur in the future. Rest assured that we are reviewing our procedures to ensure that all guests receive the high standard of service and comfort they deserve. Furthermore, I apologize for the inconvenience caused by the shower curtain and the subsequent wet bathroom floor. This is not the experience we want our guests to have, and we are actively looking into ways to improve this aspect of our rooms to prevent similar issues from occurring again. As for the parcel situation, the feedback has been addressed to the team, this is certainly not reflective of the level of service we aim to provide, and I assure you that I will personally investigate this matter to ensure that such miscommunications are rectified and prevented in the future. Your feedback is very important to us, I was most concerned to learn of your disappointing experience during your stay with us and I would very much appreciate further discussing with you the details of your feedback. I would be most grateful if you could kindly, please provide us with your contact details and a convenient time to get in touch with you. Please do reach out to me directly at heman.tamang@mamashelter.com so that we can discuss this further and make arrangements to ensure your next stay with us is nothing short of exceptional. Once again, I apologize for the inconveniences you experienced, and I hope to have the opportunity to restore your faith in our hotel and provide you with the exceptional experience you deserve. I look forward to hearing from you. Yours Sincerely, HEMAN TAMANG FRONT OF HOUSE MANAGER

aftercare service is 0/10

TripAdvisor rating 1.0/5

tracycruz TripAdvisor review

The hotel is nice, i often visit for work. Although the aftercare service is 0/10 - i left some items in the room on check out which disappeared later that day, even though i was told such items are logged on a report and not disposed off. I called 3 times, no one called me back, i sent an email and received no reply, i then had to visit the hotel only to be told the items disappeared, never seen by house keeping which they were left in the bathroom. I would have appreciation a call back and not having to take time out my day to visit the hotel with not resolve and my items not returned.

Dear Tracy, First and foremost, please allow me to express my regret if nobody got back to you promptly regarding your inquiry. We take guest concerns very seriously, and it is disheartening to hear that our aftercare service did not meet your expectations. I apologize for any inconvenience this may have caused you. Upon receiving your initial call and email regarding your missing cosmetics, we immediately initiated an investigation with our housekeeping team. Unfortunately, despite our thorough efforts, including follow-up discussions with the housekeeping manager and the room attendant who serviced your room, we were informed there was no items left in the room and we were unable to locate your two bags of cosmetics and perfume in the room when housekeeping serviced your room after your departure. Rest assured, we take the security and handling of our guests' belongings very seriously, and it is not our practice to dispose of or mishandle any items left behind in our rooms. I sincerely apologize for the inconvenience you have faced and for any lack of communication or resolution as our team was awaiting the results of the investigation. Your feedback is very important to us, and we are committed to improving our service and communication processes to prevent similar occurrences in the future. I would very much appreciate further discussing with you the details of your feedback. I would be most grateful if we could schedule a call to discuss this matter further or to provide any necessary assistance. Guest satisfaction is our utmost priority here at Mama Shelter London Once again, I apologize for the inconvenience and frustration you have experienced, and I appreciate your patience and understanding. I look forward to hearing from you. Yours Sincerely, HEMAN TAMANG FRONT OF HOUSE MANAGER

So so stay

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Stayed here with my daughter. Bed was comfortable. And bathroom was nice. Unfortunately the heating system did not work. It was boiling all night. I mentioned it at the front desk the next morning and the lady was a bit rude about it - even though she admitted other guests had the same problem. That interaction would honestly put me off staying again.

Good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Friendly and helpful staff behind the desk, and stylish relaxing shared areas.

Not the best experience

TripAdvisor rating 2.0/5

HazelMc Families - TripAdvisor review

Stayed here with my daughter. Room was comfortable and clean. On the evening we were there my daughter went to the bar and asked for a jug of water to bring to the room. Bar man said he would only give her bottled water and charged her £6. The heating controls in the room were not working and it was absolutely boiling. When I mentioned this at checkout the lady at the front desk was quite rude about it - even though she admitted other guests had the same issue. For an expensive breakfast it was very disappointing. A lot of the hot food trays were empty and it took a long time for them to be replenished. All in all a disappointing experience. Would not recommend.

Dear Hazel, Thank you for taking the time to share your feedback regarding your recent stay with us. I apologize for the challenges you encountered during your stay, and I want to assure you that your concerns have been addressed with the utmost importance. Regarding the issue with the bar charging for bottled water instead of providing a jug as requested, this is not the level of service we aim to provide. I have spoken with our bar staff to ensure that they understand the importance of accommodating guest requests whenever possible. We completely understand the importance of a comfortable and restful stay. We are genuinely sorry for the breakdown of the air conditioning on the 1st floor during your visit. This was indeed an unexpected issue and this was certainly not the experience we intended for you, especially during a period of unusually high temperatures. Our maintenance team has been alerted, and they are working diligently to rectify the situation to prevent a reoccurrence. I am also disappointed to hear about the breakfast experience you had. Rest assured, I have shared your feedback with our restaurant team, and we are taking immediate steps to ensure that all food trays are adequately stocked and replenished in a timely manner to enhance the breakfast experience for our guests. Your feedback is very important to us, I would very much appreciate further discussing with you the details of your feedback. I would be most grateful if you could kindly, please provide us with your contact details and a convenient time to get in touch with you. Please do contact me directly with your full name so I can have a look at your booking at heman.tamang@mamashelter.com - in this way I will be happy to look into your case, investigate it and have it resolved. Guest satisfaction is our utmost priority here at Mama Shelter London. I look forward to hearing from you. Yours Sincerely, HEMAN TAMANG FRONT OF HOUSE MANAGER

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Other web-users rate our hotel

  • 806 reviews 8.7/10 Location
  • 1,634 reviews 6.9/10 Room
  • 1,699 reviews 8.4/10 Service
  • 21 reviews 9.1/10 WiFi
  • 943 reviews 9.2/10 Vibe
  • 628 reviews 8.1/10 Breakfast
  • 461 reviews 7.8/10 Cleanliness
  • 29 reviews 9.3/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.