Mercure Canberra Belconnen 4 gwiazdki

Ocena klientów (Ocena ALL) 4.7/5 Liczba opinii: 241

Mercure Canberra Belconnen - Image 1
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Opis

hotel certyfikowany ALLSAFE

O hotelu

  • The hotel features 125 modern rooms

  • Hotel is located in Belconnen CBD neighbouring Westfield Belconnen, University of Canberra

  • The property is 5mins from AIS, GIO stadium and Calvary hospital

Nasze pokoje

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Lokalizacja hotelu

Mercure Canberra Belconnen

59 Cameron Avenue, Belconnen
2617 CANBERRA
Australia

Pozycja GPS:-35.240793, 149.07085

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Całkowity zakaz palenia na terenie całego obiektu

SELECTIONS BISTRO

Selection Bistro is located in the Canberra Labor Club. It offers a wide variety of cuisine at great prices in a warm and friendly ambience.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.7/5  Liczba opinii: 241

Ocena TripAdvisor  4.5/5  Liczba opinii: 96

Certyfikat Doskonałości 2023

Our go to

Ocena na stronie TripAdvisor 5.0/5

Cathy A Opinia zatwierdzona w TripAdvisor

We have now stayed at the Mecure Belconnen various times whilst in Canberra and it has definitely become our preferred accommodation in Canberra. From the warm welcome, the out of the way extra attention, the above grade accommodation and exceptional breakfast it is our go to .

Xmas stay

Ocena na stronie TripAdvisor 3.0/5

Suzanne W Opinia zatwierdzona w TripAdvisor

I paid in advance to get early discount, but I was disappointed overall. I had a bathroom with rails but no shower curtain hence whole floor got wet making it more dangerous to fall. Used towels to mop floor but not nice to have fresh towels that have previously been on floor to indicate to staff that they need to be changed. Breakfast seemed to be a disaster each morning, not a big selection and usually utensils not provided, fruit juice container empty, coffee machine out of water it was something every morning. It appeared to be understaffed, one morning only two people on to waitress.

Dear Valued Guest, Thank you for taking time to write us your valuable review. I am sorry to hear that your stay experience did not meet your expectations. We have discussed your review, and the concerned team has been made aware of this feedback for future improvement. Please accept our apologies for any discomfort or inconvenience this may have caused you. Thank you again for sharing your experience, and we hope you will visit us again so we can try and create a better stay experience for you. Kind Regards, Pratima Bista Rooms Division Manager

An okay stay

Ocena na stronie TripAdvisor 4.0/5

125tamarar Opinia zatwierdzona w TripAdvisor

* Nice "clean" rooms with very comfortable beds and pillows. * Friendly and helpful staff, if you need to interact with them. * Our room on the 9th floor had a good view of Black Mountain (formally Telstra) Tower * The bathroom bin was not emptied from the previous guests (what else wasn't done correctly for good hygiene!?!) * Breakfast was pretty poor - selection is small and was not refilled in the time we were there for our meal resulting in an even smaller selection, coffee machine out of order (staff did organise indivdual cups on request), hot food was not hot, and there weren't even that many people there. SAVE YOUR MONEY, go find a cafe. * PRO TIP... there is a few eateries and a Woolworths Metro just round the corner that we were not made aware of.

Dear Tamara, Thank you so much for choosing Mercure Canberra Belconnen for your recent trip and I am delighted to note that your overall stay with us was a positive one, and it brings me joy to know that we were able to contribute to your pleasant experience. However, I also wish to extend our sincere apologies for the aspects of your stay that may have left you with a mixed impression and brought an inconvenience. You feedback regarding your experience is of immense value to us. We are committed to addressing the areas that you highlighted and taking necessary steps to ensure that your future experiences with us are even more delightful. We hope we will have pleasure of welcoming you back to Mercure Belconnen in the future and serve you with an experience that truly meets your expectations. Warm Regards, Pratima Bista Rooms Division Manager

Disappointed.

Ocena na stronie TripAdvisor 3.0/5

615robynl Opinia zatwierdzona w TripAdvisor

Nice staff. Nice rooms and linen N extras One teaspoon for cutlery. Two cups for crockery. Liquid soap and shampoo, no shower cap etc. Shower area not really clean and waste drain was gross . Breakfast, very underwhelming. Disappointing averall for the money.

Dear Valued Guest, We sincerely appreciate you for choosing Mercure Canberra Belconnen for your recent stay. While we are pleased with your positive experience, we would also like to express our apologies for the dissatisfaction with the cleanliness of your room. Ensuring the utmost comfort and relaxation for our valued guests is our topmost priority, and we deeply regret any oversight on our part. Your constructive feedback will be passed on to the respective department for review and improvement. We would be honored to have the opportunity to welcome you back and offer you another chance to experience excellence in all aspects. Kind Regards, Pratima Bista Rooms Division Manager

A great reception team and hotel with modern and clean rooms.

Ocena na stronie TripAdvisor 5.0/5

HL314 Couples - Opinia zatwierdzona w TripAdvisor

My reception by Naveen and Dorg was cheerful and helpful; they provided clear and good info regarding the hotel, parking, breakfast and meals in the adjoining Labour Club, etc. Our room on the top 9th floor had a good view towards the Lake Ginninderra, although another high rise had partially blocked the view. Our room was an end room, a more spacious upgrade offered to us by Naveen. It was very clean- every nook and cranny- compliments to housekeeping. It was also nice and bright, as was the bathroom. Decor is very modern and up to date. Bed was comfortable and we had good sleeps. The hot breakfast in the Club was of good quality and variety and good value. Parking on level3 and level4 of the carpark was easily accessible.

Dear HL314, Thank you for your amazing feedback. We are extremely thrilled to learn you had an awesome stay with us and loved the view, hotel facilities and service from our staffs. I will be sure to pass on your compliments to Naveen and Dorji. Positive and complimenting feedback such as yours is what encourages the team to work hard. Thank you again for your five-star review. I hope we get to welcome you back again and serve you the similar pleasant experience like your past stay. Kind Regards, Pratima Rooms Division Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 383 Liczba opinii 9.2/10 Lokalizacja
  • 625 Liczba opinii 8.6/10 Pokój
  • 437 Liczba opinii 8.6/10 Obsługa
  • 17 Liczba opinii 8.5/10 Internet
  • 311 Liczba opinii 8.5/10 Komfort
  • 281 Liczba opinii 8.2/10 Czystość
  • 148 Liczba opinii 9.8/10 Klimat
  • 136 Liczba opinii 4.7/10 Śniadanie

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