Novotel Leicester 4 estrelas

Nota clientes Avis (Classificação ALL) 4.6/5 608 comentários

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Novotel Leicester - Image 1
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2 Great Central Square, LE1 4JS LEICESTER, Reino Unido

Descrição

Extras do hotel

  • 154 quartos, ar condicionado, TVs de 55"

  • Fully-equipped gym

  • Restaurant with a heated outdoor terrace

  • Central location close to sports centres and stadiums

  • Walking distance from Leicester Railway Station and city centre amenities

As nossas opções de alojamento

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Localização do hotel

Novotel Leicester

2 Great Central Square
LE1 4JS LEICESTER
Reino Unido

GPS:52.636879, -1.139759

Telefone
Fax +44 116 482 0440

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Animais de estimação não permitidos
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos
Perto da propriedade
  • Estacionamento

NINEB

O NineB situa-se dentro do Novotel Leicester. Oferece comida e presta serviços de qualidade com alguns pratos de origem local.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  4.6/5  608 comentários

Classificação do TripAdvisor  4.5/5  118 comentários

Certificado de excelência 2023

Friendly and helpful visit

Nota Tripadvisor 5.0/5

ss3409 Família - Avaliação com certificação TripAdvisor

We had a family overnight stay at the hotel and from checking in to checking out was a wonderful experience! The staff and management were amazing, friendly and very helpful. We needed milk late at night for the youngest member of our family and restaurant staff were so helpful! Thoroughly recommend it and was the best stay in a hotel since Covid!

Dear ss3409, Thank you for posting your review. It sounds like you had an absolutely delightful experience at the hotel! It's heart-warming to hear that the staff went above and beyond to make your family's stay enjoyable. Providing milk for the youngest member of your family late at night demonstrates their dedication to excellent customer service. Thank you for sharing your positive experience, and I'm sure others will find your recommendation valuable too! We look forward to welcome you again soon. Kind regards

Amazing stay at well run hotel!

Nota Tripadvisor 5.0/5

668jodia Avaliação com certificação TripAdvisor

This is the best run hotel I’ve stayed at in a long time. The staff was friendly and attentive. The hotel was clean in all areas. The bed was comfortable, sheets and towels were great. Tea/coffee and cookies in the room filled daily! Breakfast was delicious with excellent coffee machine, juices, hot breakfast and omelettes made on request. Fresh fruit, pastries and cereal… if you can’t find what you want, it doesn’t exist. The location is next to a large shopping area with 20 restaurants, clothing stores, drug stores and more. 10 minute max Uber from the train station. Very convenient to everything. Stayed 7 nights and my stay was amazing. Well staffed with all the right people to take great Care of their guests. Thank you for all the hospitality!!

Dear 668jodia, thank you for sharing your experience. It sounds like you had an exceptional experience at Novotel Leicester from the friendly and attentive staff to the cleanliness and comfort of your room. It is lovely to hear that our team really went above and beyond to make your stay enjoyable. Plus, with a delicious breakfast spread and a convenient location near a bustling shopping area, it's no wonder you had such a fantastic stay. It's always wonderful to hear about experiences like yours where everything just comes together perfectly. Hopefully, we will have the opportunity to host you again in the future!

Good quality modern hotel

Nota Tripadvisor 5.0/5

Beakec Avaliação com certificação TripAdvisor

Very reasonable family rate for 2 rooms, with the 2nd room discounted by 50%. Comfortable and modern rooms, very clean. Sofa bed was small for 2 people but would be manageable for 1 night. Sofa bed was made from firm foam, not the usual squishy hotel sofa beds. We were at the back of the hotel so no road noise, but the road is very busy so I'm not sure how quiet the front rooms would be. There was some minimal noise from the corridors/doors. Aircon worked very well. Really good selection of teas and biscuits in the room. Breakfast decent and very reasonably priced, especially as children eat for free. Our children loved the pancake machine! Outdoor parking £10 , 2 minutes from the hotel. Right across the road from many chain restaurants, a big John Lewis, and the main city centre mall.

Dear Beakec, Thank you for taking time to post your review. It sounds like you had a fairly positive experience overall! The discounted rate for the second room and the free breakfast for children are great perks for the families. The modern and clean rooms, along with effective air conditioning, contribute to a comfortable stay. Being located away from road noise is definitely a plus, although it's worth noting the potential for corridor noise. The convenience of outdoor parking and the proximity to various dining options and shopping centres' make this hotel a convenient choice for travellers and we look forward to welcome you again for another pleasant stay! Kind regards

Very Poor Customer Service

Nota Tripadvisor 3.0/5

Kushty22 Avaliação com certificação TripAdvisor

The hotel itself and the rooms were fine, had no issues here. However, the staff are an absolute let down. Firstly, we arrive around 1.30 and whilst all hotels will have a specified check-in time, they will look to accommodate you if the rooms are ready, but in this case, the member of staff at reception didn't even bother to check and simply said 'check-in is at 3pm....for a second felt like I was talking to the Terminator. I couldn't be bothered to discuss it any further and so we left our bags with reception and went for lunch. We came back to the hotel at around 2.30pm and got the same response. Somebody clearly needs to work with the Reception staff and seriously work on their Customer Service and interpersonal skills! We eventually got our rooms when the Terminators computer said it was now past 3pm! As mentioned, the rooms were fine. Unfortunately we continued to have issues with every single of member of staff we had to interact with. We asked again at Reception if they could recommend a good Indian restaurant in the vicinity and got told in a roundabout way that she didn't know and best thing to do was to look on our own phones and google it.....not sure what, if any, training these staff have?? Having found a restaurant for ourselves, we then came back to the hotel and asked another member of staff at Reception if he could book a taxi for us for the following morning as we had an event to attend......never knew something so simple could be so difficult! The guy put the phone down with the Cab company and then said he hoped the taxi would turn up the next morning, but couldn't be sure as the staff, but if we had any issues, we could always book an Uber ourselves!! Hopefully you are getting the drift of the staffing issues at this place. We also then enquired what time breakfast would be served from as we needed a fairly early start for the event we were attending the next morning. We were told by two different people that it would be from 7am and that if we wanted it delivered to the room, we would need to complete the form and leave outside the door....which we did.....surprise surprise the breakfast never showed up. I called through to room service and the woman said that they didn't start until 7.30am. When I queried it, she said she needed to check....put the phone down and never called back.....guess it must be the Novotel training again! I then phoned Reception and at least she checked and called me back to say that they had my order and were just preparing it now.....maybe I'm expecting too much, but what's the point of putting down a delivery time on the form only for you to have to chase before they start preparing it??? To be honest it arrived and I was better off with nothing.....ordered toast and got just plain slices of bread....ordered tea for 3 and got tea for 2. Suffice to say, if I'm in Leicester again, will definitely look at other options next time.

Dear Kushty22, thank you for taking the time to tell us about your experience at the Novotel Leicester. It sounds like you had a frustrating experience with the staff at the hotel, please accept our sincerest apologies. It's understandable to expect a certain level of customer service and efficiency when staying at a hotel. The staff members you interacted with should have been more proactive in assisting you with your inquiries and needs. In regards to your breakfast experience, It's disappointing that your breakfast order wasn't delivered on time and that there were issues with the items you received however we do have breakfast timing on display in our guest lifts and guests are also informed at check in. We understand that consistency and accuracy in fulfilling guest requests are crucial for a positive experience. We thank you for providing your feedback as this allows the hotel to identify areas for improvement and make necessary changes. It's understandable that you'd consider exploring other accommodation options when in Leicester again but we would like the opportunity to host you again. It is unfortunate that your experience at the hotel was marred by issues with the staff's professionalism and service quality. Please be assured that we have taken your feedback on board and working towards improving the guest experience in the future. Once again, thank you for taking time to review your stay with us. Kind regards

Adequate Hotel

Nota Tripadvisor 3.0/5

bishytraveller84 Negócios - Avaliação com certificação TripAdvisor

Adequate hotel. Food pretty good - not sure about breakfast as I'm not a breakfast person. Unremarkable stay to be honest. Seem to recall I had issues with the thermostat in the room on the night, but that didn't cause major issues. I'd definitely use again as although not perfect, it's far better than the other places I've stayed in Leicester.

Dear bistytraveller84, thank you for your review however we do not have thermostats in our bedrooms as we are a fully air conditioned hotel. Thank you

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 548 comentários 8.3/10 Localização
  • 711 comentários 8.1/10 Quarto
  • 698 comentários 8.5/10 Serviço
  • 13 comentários 6.2/10 Internet
  • 389 comentários 8.6/10 Limpeza
  • 374 comentários 8.5/10 Pequeno-almoço
  • 221 comentários 9.5/10 Atmosfera
  • 80 comentários 9.2/10 Bar

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (IVA e taxa turística incluídas) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.