ibis Mexico Tlalnepantla 3 stars

Customer review rating (ALL Rating) 4.2/5 290 reviews

ibis Mexico Tlalnepantla - Image 1
ibis Mexico Tlalnepantla - Image 2
ibis Mexico Tlalnepantla - Image 3
ibis Mexico Tlalnepantla - Image 4

Description

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

ibis Mexico Tlalnepantla

Av Sor Juana Ines De La Cruz, Numero 132 Colonia, Tlalnepantla Centro
54000 Tlalnepantla
Mexico

GPS:19.538829, -99.200022

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN LOUNGE

Discover the tastes and culinary specialties of Mexico. Ibis always champions local flavors. Enjoy a culinary journey with fast service in a modern and relaxed setting, all for a reasonable price.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  290 reviews

TripAdvisor Rating  3.5/5  33 reviews

Revisa la ubicación si eres turista

TripAdvisor rating 4.0/5

VanessaLozO TripAdvisor review

El hotel es excelente. La atención es buena. El desayuno es tipo buffet y tienes bastante por elegir, sin embargo, la ubicación no es óptima para turistas, pues queda un poco lejos del Zocalo (40 min) y debes tomar un bus y aparte metro para llegar al centro, así que diariamente deben gastar dos transportes, tiempo y dinero en ello.

Estimada Vanessa, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Mexico Tlalnepantla. Haremos extensivas sus observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea mas agradable que la previa. Reciba un cordial saludo. Julian Palomo Gerente general

Estancia agradable

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Agradable

Estimada Nelly, Le agradecemos sus comentarios en relación a su estancia en ibis Mexico Tlalnepantla. Haremos extensivas sus observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea mas agradable que la previa. Reciba un cordial saludo. Julian Palomo Gerente general

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

The room was claustrophobic, drab. Bathroom awful. Shower horrible and pathetic. Staff rude, unhelpful.

Dear Dawn M., Thank you for taking the time to tell us about your experience at the ibis Mexico Tlalnepantla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julian Palomo General Manager

ESTANCIA AGRADABLE Y CERCA DE LA CASA DEL DIRECTOR DE ADMINISTRACION DE LA EMPRESA PARA LA QUE TRABAJO.

Customer review rating 5.0/5

Leticia D. C. C. R. Business - Confirmed reviews ALL

EXCELENTE

Estimada Leticia, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Mexico Tlalnepantla. Es siempre un placer recibir comentarios de nuestros huespedes. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Julian Palomo Gerente general

Room change, no A/C

Customer review rating 1.0/5

Juan G. Business - Confirmed reviews ALL

First they gave me a room which was literally under "construction" there were material from repairs inside, the door of the shower was not installed. (I had a photo). Then they gave a second room in which the air-conditioning was broken, and there was no bottle of water and card of the restaurant.

Dear Juan Manuel, Thank you for taking the time to tell us about your experience at the ibis Mexico Tlalnepantla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julian Palomo Gerente general

In partnership with TripAdvisor

Other web-users rate our hotel

  • 158 reviews 7.2/10 Location
  • 336 reviews 3.4/10 Room
  • 270 reviews 6.7/10 Service
  • 11 reviews 6.4/10 WiFi
  • 169 reviews 3.4/10 Cleanliness
  • 167 reviews 3.1/10 Comfort
  • 62 reviews 5.4/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Tlalnepantla