Fairmont Nanjing 5 estrelas

Nota clientes Avis (Classificação ALL) 4.3/5 263 comentários

Fairmont Nanjing - Image 1
Fairmont Nanjing - Image 2
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Descrição

Hotel aprovado por ALLSAFE

Extras do hotel

  • Labeled ALLSAFE

  • In upper half of stunning Jin Ao Tower with awe-inspiring views of Yangtze River

  • Three fine restaurants, two stylish bars, including all-day eating outlet on top floor

  • Lavish high-ceilinged ballroom for grand events, covering 936 square meters

  • Refreshing world-class spa facilities, large swimming pool, top fitness center

As nossas opções de alojamento

Localização do hotel

Fairmont Nanjing

333 Jiangdong Middle Road, Jianye District, Jiangsu Province
210019 NANJING
China

GPS:31.998314, 118.72684

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Serviço de quartos

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.3/5  263 comentários

Classificação do TripAdvisor  5.0/5  1.916 comentários

Unmet Expectations and Disappointing Service

Nota Tripadvisor 1.0/5

therealkyu Avaliação com certificação TripAdvisor

I recently stayed at the Fairmont Hotel Nanjing, anticipating a luxurious experience synonymous with the Fairmont brand. Unfortunately, my stay was marred by several issues that fell short of the standards I expected. Misleading Property Credit Information: My booking, made through a travel agent, included a promised $100 property credit, a significant factor in choosing this hotel. However, upon arrival, I was informed that half of this credit was exclusively for laundry services, a restriction that was neither communicated nor reasonable. This limitation not only felt deceptive but also greatly diminished the value and utility of the supposed benefit. Subpar Room Maintenance: The room's condition significantly detracted from the overall experience. It felt outdated, and crucially, three out of four electrical outlets were non-functional. In today's digital age, adequate access to power sources is fundamental, and such a basic oversight is both surprising and unacceptable in a hotel of Fairmont's repute. Issues with Complimentary Upgrade: Further adding to my dissatisfaction was the handling of a promised complimentary room upgrade. Despite assurances from my travel advisor, the hotel's front desk stated that an additional fee was required due to the seasonal price increase during the Chinese New Year. This contradicted the very essence of a 'complimentary' upgrade and seemed like a clear breach of agreement, leaving a sour taste regarding the hotel's commitment to guest satisfaction. These experiences collectively marred my stay, overshadowing what could have been a memorable visit. The essence of hospitality lies in transparency, reliability, and genuine care for guest satisfaction. Unfortunately, my experience at Fairmont Hotel Nanjing was a departure from these values. I hope the hotel addresses these concerns to prevent future guests from facing similar disappointments.

Brilliant trip

Nota Tripadvisor 5.0/5

Hannah S Avaliação com certificação TripAdvisor

This was a brilliant trip. Casey in the gold lounge was super attentive, very kind to our children and made the whole trip very enjoyable. We were celebrating a birthday and all the staff really went out of their way to make it special! Thank you all so much!

Dark and damp

Nota Tripadvisor 2.0/5

Simon D Família - Avaliação com certificação TripAdvisor

The hotel is dark and uninspiring. Our room was dirty around toilet and felt very dated. The bed was so high you had to climb to get on it and an absolutely ridiculous massive control panel for lights feels dated - some toilet lights didn’t work. The bed has iron feet which my with stubbed her toe on. Our clothes became damp and the air conditioning did not cool the room properly. The view from out window was obstructed by a rusty beam (part of the building design) the radar was always running low on everything. Bell staff are a bit clueless.

Excellent service

Nota Tripadvisor 5.0/5

kieselb123 Negócios - Avaliação com certificação TripAdvisor

This is the first time for us to stay in Fairmont Brand, this is the only brand my company has cooperation with in Nanjing. The service at the Executive Lounge was excellent and Anthony provided me with an unparalleled experience.

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

Hotel espetacular

Nota Tripadvisor 5.0/5

Paulo M Negócios - Avaliação com certificação TripAdvisor

Tudo de bom em uma cultura completamente diferente. O hotel possui quartos muito espaçosos e bem equipados, o atendimento é primoroso, e o café da manhã é um espetáculo a parte. Tem que ficar uma semana para poder experimentar tudo. Recomendo.

Obrigado pelos seus comentarios positivos acerca do nosso hotel. Muito satisfeitos por saver que excedemos as suas expectativas em tres dos nossos requirmentos prinicipai; quarto, café da manha e service. Espero voltar a ve-lo em breve. Cumprimentos Graham

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 874 comentários 9.3/10 Localização
  • 1.889 comentários 8.1/10 Quarto
  • 2.469 comentários 8.7/10 Serviço
  • 40 comentários 2.2/10 Internet
  • 552 comentários 8.4/10 Pequeno-almoço
  • 479 comentários 8.1/10 Limpeza
  • 45 comentários 9.2/10 Bar
  • 12 comentários 6.5/10 Sustentabilidade

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