Fairmont Yangcheng Lake 5 stars

Customer review rating (ALL Rating) 4.6/5 91 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Labeled ALLSAFE

  • Scenic lakeside surroundings with water sports, a verdant park and bike paths.

  • Varied dining spotlighting produce from the on-site organic farm.

  • Spa and health club with indoor and outdoor pools and mineral baths.

  • 2,200 square meters of event space including Kunshan's largest ballroom, plus garden venues.

Our accommodation(s)

Hotel location

Fairmont Yangcheng Lake

Jiangsu, No. 3668 West Ma'anshan Road
215300 KUNSHAN
China

GPS:31.387146, 120.837469

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  91 reviews

TripAdvisor Rating  5.0/5  2,241 reviews

Perfect Staycation

TripAdvisor rating 5.0/5

Go53597916629 TripAdvisor review

It was an amazing trip. I did not expect so much. Everyone is so nice and very polite. You can get here by driving from Shanghai or Suzhou downtown very quickly or by public transport. The hotel can pick you up around. Alice helped me with everything and her colleague Paula treated me the afternoon tea, enjoyed.

Dear Valued Guest, Thank you for taking the time to share your positive feedback about your recent experience at Fairmont Yangcheng Lake and recommending us to the TripAdvisor community! I have shared your comments with the team who are so happy you enjoyed your time with us. All the team have fond memories of your stay and we can't wait to have you back with us! I look forward to personally welcoming you back again.

Fantastic Hotel

Customer review rating 5.0/5

Tao W. Business - Confirmed reviews ALL

Recently had the pleasure of staying at the Fairmont Yangcheng Lake, and it was an experience that exceeded all expectations. From the moment we arrived, the beauty of the location and the elegance of the hotel itself were absolutely captivating. What truly set this stay apart, however, was the exceptional service we received, particularly at the front desk. Their team went above and beyond to ensure our stay was not just comfortable, but truly unforgettable. A special thanks to the front desk member who greeted us with such warmth and professionalism. Your attention to detail and genuine care made all the difference. Would highly recommend to anyone looking for a stay that combines natural beauty with unmatched hospitality

Dear Tao W., We very much appreciate your comments regarding your stay at the Fairmont Yangcheng Lake. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our front desk team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.--Gracia Chen, Guest Experience Manager

Good Hotel in quiet place durign week

Customer review rating 4.5/5

Daviddub Couples - Confirmed reviews ALL

Good and relax hotel in couple

Dear DAVIDDUB, Thank you for taking the time to share your positive feedback about your recent experience at Fairmont Yangcheng Lake. I have shared your comments with the team who are so happy you enjoyed your time with us. Please do not hesitate to contact me directly in the future if I may assist with any reservations here at Fairmont Yangcheng Lake. I look forward to personally welcoming you back again.--Gracia Chen, Guest Experience Manager

well located

Customer review rating 4.5/5

Z. X. Families - Confirmed reviews ALL

nice room, good service, better to improve food taste.

Dear Z. X., Thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments. Our chef team are devoted to collecting more guests feedback and improve food taste. Look forward to welcoming you back to Fairmont on your next trip. - Gracia Chen, Guest Experience Manager

Relaxing Stay

Customer review rating 5.0/5

Peter S. Business - Confirmed reviews ALL

As always, my arrival and the room was well pepared, this time by FOM Owen, well done ! Sammi provided a delightful and passionate service in the FGL, much appreciated. The food prepared by Chef Tom and his team was very delicious, especially the Cesar Salad and the grilled fish with tomato salsa. Thank you very much !

Dear Peter S., We very much appreciate your comments regarding your stay at the Fairmont Yangcheng Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.-- Gracia Chen, Guest Experience Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 557 reviews 9.3/10 Location
  • 971 reviews 8.9/10 Room
  • 1,213 reviews 9.1/10 Service
  • 427 reviews 8.3/10 Food
  • 311 reviews 8.3/10 Comfort
  • 294 reviews 8.4/10 Breakfast
  • 242 reviews 8.6/10 Cleanliness
  • 106 reviews 7.1/10 Pool

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