Swissôtel Chicago 4 stars

Customer review rating (ALL Rating) 4.5/5 2,881 reviews

Swissôtel Chicago - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Labelled ALLSAFE

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

Our accommodation(s)

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 CHICAGO
United States

GPS:41.88728, -87.619378

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,881 reviews

TripAdvisor Rating  4.5/5  6,625 reviews

Certificate of excellence 2023

Chicago Swissotel staff Tracy T. provided superlative thoughtfulness & service during my stay

TripAdvisor rating 5.0/5

Pamela W Business - TripAdvisor review

Ms. Tracy Taylor provided excellent customer service today! I had discarded an expensive hair curling tool in the bathroom trash thinking it was broken. It failed to turn on when I had plugged it into the bathroom wall plug & in a room plug. Tracy rescued the tool from the trash& when it didn’t turn on, hit the outlet reset button & the tool worked immediately! When I returned to my room a short time later, she was waiting to return the hair tool!!! I was thrilled that she had fixed a favorite travel tool. She told me about how she wanted everyone to have a great hotel stay here. I was pretty amazed by Tracy’s actions. Swissotel is very fortunate to have such committed staff like Tracy delivering fantastic customer service! Thank you Tracy!! 🙂

Not impressed with the “One”

TripAdvisor rating 3.0/5

Stay59352918533 TripAdvisor review

Upon check in. Staff not too friendly. As a matter of fact, I thought that she was rude and condescending. Other than that one staff member, all others were top notch. The event staff members were excellent! I enjoyed the fact that I could opt out of getting my room cleaned for a hotel credit. That was pretty cool.

Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Great experience! Centrally located to acesss Chicago sites!

TripAdvisor rating 5.0/5

Eea B TripAdvisor review

Great staff--courteous, knowledgable, super helpful! I left my laptop at the bar and they immediately saw this and gave it to security to hold, so I was able to promptly retrieve it. Clean rooms and great views of the skyline and river. Centrally located to acesss Chicago sites!

Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us

Excellent service and kindness

TripAdvisor rating 5.0/5

Experience302856 TripAdvisor review

I had the best breakfast at the Palm restaurant with Patrick as my waiter. The hotel staff was also very responsive and helpful. I truly enjoyed my stay. And the view of Lake Michigan from the 27 th floor was just amazing. I recommend walking to the Navy Pier and going to all of the cultural attractions near Millenium Park including the Chicago Cultural Center, which is free and open to the public in the former Chicago Public Library building.

Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us

The room was great....service was wonderful.

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

the Palm restaurant was not good....the food was cold when served. And the front board boasted of Prime rib being served and when asked , It wasn't on the menu. Not sure why the sing in front when it was not available. But for the most part it was a great experience.

Dear Denise R., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfred Batio

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Other web-users rate our hotel

  • 1,027 reviews 8.6/10 Location
  • 1,741 reviews 8.2/10 Room
  • 1,469 reviews 8.2/10 Service
  • 34 reviews 4.1/10 WiFi
  • 568 reviews 7.5/10 Cleanliness
  • 346 reviews 4.4/10 Value
  • 106 reviews 9/10 Wellness Area
  • 86 reviews 5.9/10 Breakfast

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