Fairmont San Francisco 4 stars

Customer review rating (ALL Rating) 4.3/5 3,862 reviews

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Description

Hotel extras

  • One of San Francisco’s most iconic luxury hotels, famed for impeccable, attentive service

  • Located in vibrant Nob Hill, near the Financial District, Chinatown and the Embarcadero

  • Lavishly appointed rooms and suites, most with sweeping views

  • Fine dining at the elegant Laurel Court and Polynesian-fusion cuisine at the Tonga Room

Our accommodation(s)

Hotel location

Fairmont San Francisco

950 Mason Street
94108 SAN FRANCISCO
United States

GPS:37.792581, -122.410513

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,862 reviews

TripAdvisor Rating  4.5/5  5,118 reviews

Perfect In Every Way

Customer review rating 5.0/5

Alaina Friends - Confirmed reviews ALL

From the moment we checked in everything was perfect. The gentleman at the front desk was so kind and nice and we were even upgraded to a beautiful corner room in the tower. Shawn the bar tender gave us recommendations and all the staff was so welcoming. The room was perfect, the service was perfect, and we can’t wait to plan our next stay!!!

Dear Alaina E., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucas Yeh Front Office Manager

Excellence all around

Customer review rating 5.0/5

Bob M. Couples - Confirmed reviews ALL

We stayed for a weekend in the city. Everything about the Fairmont was excellent. Reception, valet, room.

Dear Robert M., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucas Yeh Front Office Manager

Spectacular and Historic

Customer review rating 5.0/5

Kyla B. Couples - Confirmed reviews ALL

Luxurious. The history of the hotel was so cool to see. The tiki bar downstairs was the coolest bar I had ever been to. So many details. Room 2001 had a great view of the bay and bridge. Worth the upgrade.

Dear Kyla B., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucas Yeh Front Office Manager

Not too happy

Customer review rating 1.5/5

John Solo - Confirmed reviews ALL

As a Fairmont Presidents Club member did not expect to be put in one of the smallest rooms on the floor when it seemed that the hotel was virtually empty. There wasn't even a dresser to put clothing, just a few small shelves in the closet! Also, the walls must be paper thin, as I received a complaint about the TV being too loud when I was running it at a volume that I could just hear it. Finally, $88/night just to park the car was quite outrageous. Would never stay again.

Dear John O., Thank you for taking the time to tell us about your experience at the Fairmont San Francisco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucas Yeh Front Office Manager

Another great stay

Customer review rating 4.5/5

William C. Couples - Confirmed reviews ALL

This was my ninth stay at the Fairmont. Excellent, as ever.

Dear William C., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucas Yeh Front Office Manager

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Other web-users rate our hotel

  • 815 reviews 8.8/10 Location
  • 2,037 reviews 7/10 Room
  • 1,896 reviews 7.8/10 Service
  • 107 reviews 6.1/10 WiFi
  • 796 reviews 7.6/10 Vibe
  • 752 reviews 7.6/10 Amenities
  • 486 reviews 4.8/10 Cleanliness
  • 447 reviews 4/10 Value

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