Dear Mr. Ahtisham, Thank you for taking the time to share your outstanding feedback about your stay at Grand Mercure Business Bay. We are truly delighted to know that you had the best stay and that our team made such a positive impression with their professionalism and helpfulness. Your kind words mean a great deal to us and serve as a strong motivation for the entire team to continue delivering exceptional hospitality. It is especially rewarding to see your perfect ratings across all aspects of your experience, and we sincerely appreciate your recommendation. Thank you once again for your trust and for choosing Grand Mercure Business Bay. We look forward to welcoming you back for another exceptional stay. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. Mahdy, Thank you for taking the time to share your exceptional feedback about your stay at Grand Mercure Business Bay. We are truly delighted to know that you consider our hotel as the No.1 in Business Bay and that everything met your expectations. Your kind words mean a great deal to us and are a great source of motivation for our entire team. It is especially rewarding to hear your recognition of Yasir and M.. Your appreciation will certainly be shared with them and the team as encouragement to continue delivering outstanding hospitality. Thank you once again for your trust and for choosing Grand Mercure Business Bay. We look forward to welcoming you back for another perfect stay. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Ms. Maricor, Thank you for taking the time to share your wonderful feedback about your recent stay at Grand Mercure Business Bay. We are delighted to know that you had a great experience and that our team was accommodating throughout your stay. It is especially rewarding to hear your kind appreciation of Ms. Lea for her helpful and attentive service. Your recognition will certainly be shared with her and the entire team, as it is a great motivation to continue delivering excellent hospitality. We are also pleased that you enjoyed the karaoke experience and overall facilities, and we truly appreciate your positive comments regarding our sustainability initiatives and services. Thank you once again for your valuable feedback and for choosing Grand Mercure Business Bay. We look forward to welcoming you back soon for another enjoyable stay. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mrs. A., Thank you for taking the time to share your recent experience with us. We are truly sorry that we did not meet your expectations during your stay. We fully understand that the incident you experienced was upsetting, and we do not wish to minimise the impact it had on you. The privacy, safety, and wellbeing of our guests are of the utmost importance to us, and we take concerns of this nature extremely seriously. Please be assured that we are carefully reviewing the circumstances surrounding the incident to ensure that the appropriate corrective measures are taken We are concerned by your comments regarding the follow-up and support you received from our team as our Assistant Front Office Manager did follow up with you; however, you ultimately felt it necessary to check out. Please accept our sincere apologies for the disappointment caused during your stay. Your feedback is taken seriously and is valuable in helping us identify areas where we need to improve. We sincerely hope that, in time, you may consider giving us another opportunity to restore your confidence in our hotel and demonstrate the high standard of hospitality, care, and service that we strive to provide to every guest. Best regards, Austine Obare Rooms Division Manager

Dear Ms. Zarina, Thank you for taking the time to share your wonderful feedback about Grand Mercure Business Bay. We are delighted to know that you enjoyed your stay and appreciated our quick and efficient check-in, convenient location, spacious rooms, lovely views, and the delicious drinks at Café Delic. We are especially pleased to hear that our team’s courteous, pleasant, and professional service made your stay truly memorable. Your kind appreciation of Alin, Elesbeth, and Mr. Obare is sincerely valued. We will gladly share your generous feedback with them and the entire team, as recognition from our guests is a great motivation to continue delivering warm and personalized hospitality. Thank you once again for recommending Grand Mercure Business Bay. We look forward to welcoming you back and creating another memorable experience for you. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. Sumair, Thank you for taking the time to share your wonderful feedback about Grand Mercure Business Bay. We are delighted to know that you enjoyed our excellent rooms and décor, and that you experienced the warm and welcoming hospitality of our team throughout your stay. We are especially pleased to hear that you felt well recognized as an ALL Gold member, enjoyed your welcome drink and amenity, and were happy with your room upgrade. Your kind appreciation of our Duty Manager, Lea, as well as Samia and our reception and concierge colleagues, is truly valued. We will gladly share your generous feedback with the team, as recognition from our guests is a great motivation to continue delivering exceptional and personalized service. Thank you once again for your perfect rating and for your kind recommendation. We are already looking forward to welcoming you back to Grand Mercure Business Bay for another memorable stay. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. Vineet, Thank you for taking the time to share your wonderful feedback following your recent stay at Grand Mercure Business Bay. We are delighted to know that you enjoyed your comfortable stay and that our team contributed positively to your experience. Your kind words about the helpful and cooperative service provided by our colleagues are truly appreciated. We are especially grateful for your recognition of Fahaz, and we will be pleased to share your compliments with him as an encouragement to continue delivering the warm and attentive service our guests deserve. Thank you once again for your valuable feedback and for choosing Grand Mercure Business Bay. We look forward to welcoming you back and creating another memorable stay in the near future. Best regards, Abdelrazek Shaban Assistant Front Office Manager Grand Mercure Business Bay

Dear Mr. Marwan, Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Business Bay. While we are pleased to note your positive ratings in areas such as cleanliness, Wi-Fi, and check-out experience, we regret that your overall impression did not reflect the standards you expect from an Accor property. We are particularly concerned to learn about your experience during breakfast. Please be assured that your comments regarding the variety, service interaction, and overall experience have been taken seriously and shared with the relevant teams for immediate review. This is certainly not representative of the level of service we aim to deliver. Regarding your observations on the restaurant, your feedback has been addressed internally to reinforce the expected practices with our team, we would also like to highlight this is a temporary set-up while we are renovating our all-day dining restaurant, which we expect to be ready by September this year. We truly value your loyalty as an ALL member and regret that we did not meet your expectations on this occasion. We appreciate your constructive feedback as it helps us improve, and we hope to have the opportunity to provide you with a much better experience in the future. Best regards, Abdelrazek Shaban Assistant Front Office Manager Grand Mercure Business Bay

Dear Mr.A., Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations. Cleanliness and guest comfort are among our highest priorities, so we are very concerned to hear about the condition of your room and the issues you experienced with the bed linens. Please accept our sincere apologies for these shortcomings. Your comments have been shared with our housekeeping team, and the necessary corrective actions are being taken to ensure similar situations do not occur in the future. We also regret that your interaction with our reception team did not reflect the level of hospitality and professionalism we strive to provide. Your feedback has been shared with the relevant department so that appropriate follow-up and additional training can be carried out where needed. We sincerely appreciate your feedback, as it helps us identify areas for improvement and enhance the experience we provide to our guests. We hope you will consider giving us another opportunity to welcome you back and provide you with the high standard of service and comfort you rightfully expect. Kind regards, Austine Obare Rooms Division Manager

Dear Ms. Nouf, Thank you for taking the time to share your detailed feedback following your recent stay at Grand Mercure Business Bay. We are delighted to know that you enjoyed our location, the comfort of your stay, and the warm service provided by our team. Your kind words regarding our colleagues, as well as the responsiveness of our room service and housekeeping teams, are truly appreciated and will certainly be shared with everyone. At the same time, we sincerely regret that certain aspects of your dining experience did not meet your expectations. Your comments regarding the breakfast variety, suitability to local preferences, and the welcome drink have been carefully noted and shared with our culinary team for immediate review and improvement. Guest feedback such as yours is invaluable in helping us enhance our offerings, and we truly appreciate you bringing this to our attention in such a constructive manner. We look forward to welcoming you again for an even more enjoyable and refined experience. Best regards, Abdelrazek Shaban Assistant Front Office Manager Grand Mercure Business Bay

Dear Mr. K., We sincerely thank you for taking the time to share your excellent feedback following your recent stay at Grand Mercure Business Bay. We are delighted to know that you enjoyed the cleanliness, spaciousness, and overall quality of your experience with us. Your kind comments are truly appreciated and will be shared with our team as recognition of their efforts. We also value your suggestion regarding extended gym operating hours, which has been noted for review as part of our continuous improvement initiatives. We look forward to welcoming you back again in the near future. Kind regards, Abdelrazek Shaban Assistant Front Office Manager Grand Mercure Business Bay

Dear Ms. D. V., We sincerely thank you for taking the time to share your wonderful feedback following your recent stay at Grand Mercure Business Bay. We are delighted to know that you and your family had a memorable experience and enjoyed the warm ambiance, comfort, and attentive service throughout your stay. Your kind recognition of Mr. Austine is greatly appreciated and will be shared with him and the team as a source of pride and motivation. We are truly pleased that your stay met your expectations, and we look forward to welcoming you and your family back again very soon. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager Grand Mercure Business Bay

Dear Mr. N., Thank you for taking the time to share your feedback following your recent stay at Grand Mercure Business Bay. We are pleased to know that you found your stay generally comfortable and appreciated the helpfulness of our team. At the same time, we truly value your constructive comments regarding the bathroom setup and breakfast variety. Your suggestions, particularly concerning accessibility features and the inclusion of additional international options, have been noted and shared with the relevant teams for review. Guest feedback such as yours is essential in helping us enhance our services and overall guest experience. We look forward to the opportunity of welcoming you again in the future. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager Grand Mercure Business Bay

Dear Mr. Nabil, Thank you for taking the time to share your exceptional feedback about your stay at Grand Mercure Business Bay. We are truly delighted to read your kind words regarding our service, team spirit, and the cozy environment. It is especially rewarding to know that you had a very comfortable stay and that every aspect of your experience—from check-in to departure—met your expectations. Your recognition of our team, particularly the Duty Manager and Sales team, means a great deal to us, and your comments will be proudly shared with them as motivation to continue delivering outstanding hospitality. We sincerely appreciate your recommendation and your encouraging words for our future. We look forward to welcoming you back again soon to Grand Mercure Business Bay. Warm Regards, Abdelrazek Shaban Assistant Front Office Manager Grand Mercure Business Bay

Cher Monsieur E., Nous vous remercions sincèrement d’avoir partagé votre excellent retour suite à votre récent séjour au Grand Mercure Business Bay. Nous sommes ravis d’apprendre que votre expérience a été pleinement satisfaisante et que les prestations de l’hôtel ont répondu à vos attentes. Votre mention spéciale à M. Ali est particulièrement appréciée et sera partagée avec lui ainsi qu’avec l’ensemble de nos équipes. Votre satisfaction est notre plus belle récompense et constitue une grande source de motivation pour nos collaborateurs. Nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt. Cordialement, L’équipe Relations Clients Grand Mercure Business Bay

Dear Mr. Badir, Thank you for taking the time to share your feedback and for being a valued member of the ALL. We are truly sorry to read that your arrival experience did not meet your expectations. Regarding the early check-in, we would like to kindly clarify our policy for transparency: early check-in from 10:00 AM can be accommodated free of charge subject to availability, while arrivals between 6:00 AM and 10:00 AM are subject to an additional charge. As your arrival was at 03:00 AM, this falls outside the early check-in window, and therefore an additional night was applicable. That said, as a gesture of goodwill and in appreciation of your loyalty, we offered you an upgraded room for the remaining nights of your stay, along with a discounted rate on the following nights, to help make your stay more comfortable. With regard to housekeeping, our team did reach out the day after your arrival. At that time, the daily cleaning service was declined and a “on-call” arrangement was requested, which was fully respected and implemented accordingly. Concerning the swimming pool, we would like to clarify that the closure due to renovation was communicated in advance across our official website, the ALL Accor app, and other online booking platforms to ensure transparency for all guests prior to arrival. We regret any inconvenience this may have caused during your stay. At Grand Mercure Business Bay, we continuously strive to deliver a seamless experience, especially for our loyal guests, and we are genuinely sorry that certain aspects of your stay did not meet expectations on this occasion. We do hope to have the opportunity to welcome you back and restore your confidence in our hospitality. Best Regards, Abdelrazek Shaban Assistant Front Office Manager Grand Mercure Business Bay

Dear Ms. Oksana, Thank you for taking the time to share your feedback following your recent stay at Grand Mercure Business Bay. We are sorry to learn that certain aspects of your experience did not fully meet your expectations. Your comments have been carefully noted and shared with the relevant teams for review, as part of our ongoing commitment to improving guest experience. We truly value your feedback, as it helps us better understand areas where we can enhance our services and communication. We hope to have the opportunity to welcome you again in the future for a more comfortable stay. Kind regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay

Dear Mr. Christopher, Thank you for taking the time to share your fantastic feedback regarding your recent stay at Grand Mercure Business Bay. We are truly delighted to hear that you had a brilliant experience and that everything—from the hotel facilities to the service provided by our team—met your expectations to the highest level. Your recognition means a great deal to us, especially coming from a valued ALL Platinum member. It is wonderful to know that you enjoyed all aspects of your stay, including dining, leisure facilities, concierge service, and your treatment experience. Your kind words will be shared with the entire team as a great source of motivation. We sincerely look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Abdelrazek Shaban Assistant Front Office Manager & Team Grand Mercure Business Bay