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ALL Rating  4.4/5  1,523 reviews

Customer review rating 1.5/5

Syed A. Business - Confirmed reviews ALL

Nice hotel - stayed here many times but this time was given a room on the 1st floor, It was a corner room with no work table, it was also very noisey all night, didn't get any much needed sleep.

Dear Syed A., Thank you for your feedback regarding your recent stay. I regret to hear that the room assigned did not meet your expectations due to noise and the absence of a work table. Your comments are valuable as we continually strive to enhance our guest experience. Goodbye, Mercure Zürich City

Customer review rating 5.0/5

Moritz J. Friends - Confirmed reviews ALL

We were very happy with the staff - Sabrina, Ymy, and other. Amenities were also great.

Dear Moritz J., Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff, particularly Sabrina and Ymy, contributed positively to your experience, and that you enjoyed our amenities. Best regards, Mercure Zürich City

Customer review rating 5.0/5

Julia G. Families - Confirmed reviews ALL

The room is very nice, amazing shower, just the sofa bed is very small. Breakfast was also good.

Dear Julia G., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our location, room amenities, and breakfast satisfactory. We appreciate your comments about the sofa bed and will take your feedback into consideration for future enhancements. Best regards, Mercure Zürich City

Customer review rating 5.0/5

Chandralatha M. Families - Confirmed reviews ALL

It is decently located near the train station. Not much of eateries nearby or I would say nothing in that street. But easier to head to the city by trains. Rooms were comfortable but as a privileged member expected room to be closer to staircase access.

Dear Chandralatha M., Thank you for your positive feedback regarding our team and the location of the hotel. We appreciate your comments about the room placement, as we strive to accommodate our privileged members' preferences whenever possible. We hope to welcome you back soon. Best regards, Mercure Zürich City

Customer review rating 5.0/5

Florjana B. Friends - Confirmed reviews ALL

Although we were there for a really short time, me and my friends had an amazing time , the staff was really nice and helpful even starting from Ms. Diggelmann, everyone was so lovely honestly we felt so welcome and had an amazing stay. If we ever come to Switzerland to visit again definitely coming back!! Will also be recommending it to my friends! THANK YOU!

Dear Florjana B., Thank you for your wonderful feedback. We are delighted to hear that you and your friends had an amazing stay and felt welcomed by our team, especially Ms. Diggelmann. It is our goal to provide a pleasant experience for all our guests, and we appreciate your kind words and recommendations. We look forward to welcoming you back on your next visit to Switzerland! Best regards, Mercure Zürich City

Customer review rating 5.0/5

Jezill A. Families - Confirmed reviews ALL

The stay is excellent and more than the value. Moreover the proximity to Zurich HB was convenient as the station Zürich Altstetten is just 5 min walkway with frequent trains every 10 minutes and Zurich HB stop is just 5 min once you board the train.

Dear Jezill A., Thank you for your kind words regarding your recent stay at Mercure Zürich City. We are delighted to hear that you found our location convenient and that you felt you received great value during your visit. It is always our aim to provide a pleasant experience for our guests, and your feedback motivates us to continue our efforts. Goodbye and best regards, Mercure Zürich City

Customer review rating 4.5/5

Charoula-konstantia N. Families - Confirmed reviews ALL

Not precisely in the city centre and quite busy. It is supposed to be a 4-star hotel, and they have paper cups in the rooms for tea/coffee, making it look very cheap.

Sehr geehrte Frau N., Vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns so ausführlich zu bewerten. Wir freuen uns, dass Sie insgesamt einen guten Aufenthalt hatten und viele Bereiche unseres Hauses positiv bewertet wurden. Gleichzeitig danken wir Ihnen für Ihre offenen Hinweise. Es tut uns leid zu hören, dass die Lage, die Zugänglichkeit sowie einzelne Zimmerausstattungen nicht vollständig Ihren Erwartungen entsprochen haben. Ihr Feedback zur Verwendung von Papierbechern nehmen wir sehr ernst und prüfen aktuell alternative, hochwertigere Lösungen, die gleichzeitig unseren Nachhaltigkeitsstandards entsprechen. Auch Ihre Anmerkungen zu Check-in, Zimmerkomfort und Preis-Leistung werden wir im Team besprechen, um die Servicequalität weiter zu verbessern. Dass Sie dennoch unser Frühstück, die Sauberkeit sowie die Freundlichkeit unseres Teams positiv hervorheben, wissen wir sehr zu schätzen. Wir bedanken uns für Ihre Treue als ALL-Accor Silver Member und würden uns freuen, Sie bei einer zukünftigen Reise erneut im Mercure Zürich City begrüßen zu dürfen – mit der Hoffnung, Ihren Aufenthalt dann noch angenehmer zu gestalten. Herzliche Grüsse Ihr Front Office Team Mercure Zürich City

Customer review rating 4.5/5

Christian S. Business - Confirmed reviews ALL

Great experience. Perfect location. Easy and convenient parking. Friendly and helpful staff.

Dear Guest, Thank you very much for your excellent rating and for taking the time to share your detailed feedback with us. We are delighted to hear that you had a great stay and especially appreciated our convenient location, easy parking, and the friendliness and helpfulness of our team. We are also pleased that your check-in, overall comfort, cleanliness, and value for money met your expectations. Your comments motivate our entire team to continue delivering the warm hospitality we strive for. We appreciate your suggestion regarding improving the ease of access and will certainly review this point internally to enhance the guest experience further. It was a pleasure to welcome you for your business trip, and we are glad to know you would recommend Mercure and the ALL loyalty programme to others. We look forward to welcoming you back to Mercure Zürich City during your next visit to Zurich. Warm regards, Front Office Team Mercure Zürich City

Customer review rating 4.0/5

Riya S. Solo - Confirmed reviews ALL

Basic hotel with clean and neat rooms ideal for a short stay. Service is a bit slow.

Dear Riya S., Thank you for your feedback. We are pleased to hear that you found our hotel to be clean and suitable for a short stay. We appreciate your comments regarding the service speed and will take them into consideration for future improvements. Best regards, Mercure Zürich City

Customer review rating 4.5/5

Martin K. Business - Confirmed reviews ALL

One of the best stays for business so far. Very nice wellness for this kind of hotel. Only i had a corner room which was very cold due to the large windows. Here the heating needs adjustments!

Dear Martin K., Thank you for your positive feedback regarding your stay and the wellness facilities. We appreciate your comments about the temperature in your corner room, and we will take your insights into consideration for future improvements. Best regards, Mercure Zürich City

Customer review rating 5.0/5

Pietro F. Couples - Confirmed reviews ALL

Ideal position, close to the city center thanks to frequent train and bus connections. Outstanding Hotel personnel from top to bottom, they should be recognized as such by the Top Accor Management. The overall experience was great.

Dear Pietro F., Thank you for your positive feedback regarding your stay at Mercure Zürich City. We are delighted to hear that you enjoyed our prime location and the exemplary service provided by our team. Your kind words will be shared with them. Best regards, Mercure Zürich City

Customer review rating 4.5/5

Sheridan W. Couples - Confirmed reviews ALL

Super first stay at this hotel. Found it to far exceeded our expectations. We were given a room upgrade, which meant a bigger room which was lovely, but also a kettle which meant a lot. The staff were superb, the room and the rest of the hotel including outside was absolutely spotless. We didn’t have the breakfast as we literally have a bowl of cereal for him and a bowl of fruit for me, if you are having a full cooked breakfast it was probably good value but not for us.

Dear Sheridan W., Thank you for taking the time to share your positive experience at Mercure Zürich City. We are delighted to hear that our staff provided you with superb service and that you enjoyed your room upgrade. It is wonderful to know that you found our hotel and its surroundings to be impeccably clean, as we take great pride in maintaining high standards throughout our property. We appreciate your feedback regarding breakfast options. Our team is always eager to offer a variety of choices to accommodate different preferences, and we hope to serve you a meal that meets your needs on your next visit. Thank you once again for your kind words. We look forward to welcoming you back in the future. Best regards, Mercure Zürich City

Customer review rating 5.0/5

Praveen M. Families - Confirmed reviews ALL

We stayed for a night as we were transiting via Zurich!! It’s a very nice clean and spacious hotel!! Will definitely stay here when visiting Zurich next time!!

Dear Praveen M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel clean and spacious. It is always a pleasure to know that guests plan to return. Best regards, Mercure Zürich City

Customer review rating 4.0/5

Carol G. Couples - Confirmed reviews ALL

Located 5 minutes train ride out of ZURICH city centre. Coop next door. Grab and go and a restaurant on-site. Rooms are very compact but comfortable. Only complaint is no refrigerator or glasses in the room.

Dear Carol G., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed the convenient location and found your room comfortable. We appreciate your comments about the absence of a refrigerator and glasses, and we will take your feedback into consideration for future improvements. Goodbye, Mercure Zürich City

Customer review rating 4.0/5

Bhuma K. Couples - Confirmed reviews ALL

Room was very clean and well equipped. Facilities like sauna and steam room were clean and well equipped.

Dear Bhuma K., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and found your room and facilities to your satisfaction. Your kind words encourage us to continue providing excellent service. Best regards, Mercure Zürich City

Customer review rating 4.5/5

Raymond H. Solo - Confirmed reviews ALL

Staff are friendly (especially a short guy) at the reception. He is very helpful and always smiling. Rooms are clean, bed is cosy. I wish there were a coffee machine, though. Location is good as it is near train station.

Dear Raymond H., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed the cleanliness of our rooms and the friendliness of our staff. We appreciate your suggestion about a coffee machine and will consider it for future improvements. Goodbye, and best wishes, Mercure Zürich City

Customer review rating 3.5/5

Aibek A. Business - Confirmed reviews ALL

there was no cleaning in my room for all 3 night. It was a bit cold in the room, although heating controller was turned on to maxium

Dear Aibek A., Thank you for sharing your feedback. I regret to hear that your room was not serviced during your stay and that you experienced discomfort with the temperature. Your comments are valuable, and I appreciate your understanding as we take them into consideration for future improvements. Best regards, Mercure Zürich City

Customer review rating 4.5/5

Damien M. Couples - Confirmed reviews ALL

Large & well appointed room (upgrade to level 4 greatly appreciated); warm & informative welcome by front desk; excellent breakfast (but expensive); all staff interactions to be commended; good proximity to Altstetten train station & tramway line 4; COOP stores located close by;

Dear Damien M., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated the room upgrade, the warm welcome, and the excellent breakfast. Your kind words about our staff and location are greatly valued. Goodbye, and best wishes, Mercure Zürich City

Customer review rating 3.5/5

Martin L. Families - Confirmed reviews ALL

Hotel overall was not bad, modern, mostly clean, I felt it lacked attention to detail though, likely from a lack of critical leadership. Reception staff were friendly and helpful - but I have never needed more trips to reception to fix issues than at this hotel. The room we booked on the All Accor website was not the room we received, when asking reception about this I was told the photos on the website were out of date, doesn't seem too much to ask that room details and photos match what you are given on arrival. Maybe time to update the website and not charge customers extra for a room they won't get on arrival? The keys cards/locks were bad, had to go to reception multiple times over a few days to get them renewed, and even working key cards were hard to use on the door. Worst keys/locks I have seen in a hotel in years. Breakfast was fine, a good variety. A good sized breakfast room. The placement of utensils, plates, and bowls was not logical and should be considered in relation to the food nearby. No bowls near the cereal, no plates near the bread, for example. Room cleaning is by request, although they asked us at check-in if we wanted it each day - we said yes. Then the room was not cleaned on day 1. The follow days the room was cleaned, after going to reception again. The light switches in the room are illogically placed, no master switch, switches were spread around the room making preparing to sleep a task of find the button. Lots of customers were complaining their room was too hot (while I was at reception getting the room I paid for...), luckily my room was fine, but it is mostly centrally controlled. No window to open, so if you like fresh air and a temperature you can control, this is not the place for you. TV had a good channel list, one of the best I have seen in a hotel, but many of them had no signal, which was disappointing. The weather (rain) also made some channels lose signal. Coffee cups in the room were unclean on arrival. The tap and shower, both functional but not entirely easy to use. Suspect they are old and worn, especially the tap which was stiff and hard to select a temperature.

Dear Martin L., Thank you for sharing your thoughts regarding your recent stay at Mercure Zürich City. I appreciate your feedback, as it provides us with valuable insights into the areas where we can improve. I am pleased to hear that you found our hotel modern and that our reception staff were friendly and helpful. However, I regret to learn about the inconsistencies you experienced regarding your room and the challenges with the key cards. We understand how important it is for our guests to receive the accommodations they expect, and your comments have been duly noted. Additionally, I appreciate your observations regarding the breakfast setup and the placement of utensils. Your insights will be considered as we continuously strive to enhance our guest experience. I apologize for the issues with room cleaning and the functionality of the tap and shower, as well as the cleanliness of the coffee cups upon your arrival. These matters are certainly not reflective of our standards. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back in the future. Sincerely, Mercure Zürich City

Customer review rating 3.0/5

Vilas B. S. Families - Confirmed reviews ALL

I chose this hotel to be within walking distance to a railway station. Its located about 6 min. walk to Zurich Altstetten.

Dear Mr. S., Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about our location, as we strive to offer convenient access to local transport. We regret that your experience did not exceed expectations and hope to provide a more memorable stay in the future. Best regards, Mercure Zürich City