Dear Mister N., Thank you for your positive feedback regarding our location, staff, and gym facilities. We are pleased to know that you enjoyed your stay and found our services satisfactory. Your kind words motivate us to maintain our high standards. Have a nice day Regards Florence - Quality Manager Pullman Lyon

Dear Mister B., Thank you very much for taking the time to share your experience. We are delighted to hear that you enjoyed the charm and comfort of your room. We would nevertheless like to sincerely apologize for the various inconveniences you encountered during your stay. Regarding the bathrobes and slippers, a second bathrobe and slippers are available in the wardrobe. We regret that this was not sufficiently visible or clearly communicated to you. Regarding the milk, for packaging and storage reasons, we only provide powdered milk in the rooms. Fresh milk can, however, be requested directly from our bar, and we are sorry that this option was not made clear to you. We also take note of your comments regarding the quantity of Clarins body lotion and English tea bags, and will share these points with our teams to ensure greater attention to these details. Finally, we are truly sorry that your gin and tonic was never delivered to your table. The change of shift does not justify such an oversight, and we sincerely regret this experience, which does not reflect the level of service we aim to provide. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing you with a smoother experience that fully meets your expectations. Kind regards, Florence - Quality Manager Pullman Lyon

Dear Mister N., Thank you for your kind words regarding your recent stay at Pullman Lyon. We are delighted to hear that Jack provided you with excellent service and that you enjoyed our breakfast and kids zone. Your feedback is greatly appreciated. Have a nice day Best Regards Florence - Quality Manager Pullman Lyon

Dear Madam H., Thank you for your delightful feedback regarding your stay. We are pleased to hear you enjoyed the family room, found great value, and appreciated our location. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Have a nice day Regards Florence - Quality Manager Pullman Lyon

Dear Mister M., Thank you for taking the time to share your experience at Pullman Lyon. We are delighted to hear that you enjoyed our pleasant environment, the accommodations, and the dining experience at the Pampa restaurant, especially the breakfast that exceeded your expectations. We appreciate your feedback regarding accessibility from the underground parking to the hotel. We recognize that this aspect can impact the overall guest experience, particularly when handling luggage. While we strive to provide assistance to our guests, we understand the importance of convenient access and will take your comments into consideration for future improvements. Thank you once again for your valuable insights. We hope to welcome you back soon for another enjoyable stay. Have a nice day Regards Florence - Quality Manager Pullman Lyon

Dear Madam T., Thank you for your feedback regarding your recent stay. We are delighted to hear that you found our hotel beautiful and our staff friendly. I regret to learn about the issues with the restaurant and the in-room coffee maker. Your comments will be noted for future improvements. Have a nice day Regards Florence - Quality Manager Pullman Lyon

Dear Mr G., Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us and particularly appreciated the friendliness and attentiveness of our team. It is wonderful to know that you and your four-legged companion felt so welcome at Pullman Lyon! We are also pleased that you enjoyed the spaciousness of your room and found our location convenient. Our pet-friendly welcome is something we are particularly proud of, and we are thrilled that the little box of treats and toy made your dog’s stay even more special. Thank you once again for your kind words. We hope to have the pleasure of welcoming you, and your furry companion, back to Pullman Lyon very soon! Best regards, Eleonora DI CHIARA Front Office Manager

Dear Mr O., Thank you so much for this wonderful review! We are absolutely delighted to hear how much you enjoyed your stay at Pullman Lyon. It is wonderful to know that you appreciated our convenient location, the spaciousness and cleanliness of your room, our welcoming bar and, of course, our breakfast. Your kind words about our team are particularly meaningful to us. Even though you cannot recall their names, knowing that every member of staff you interacted with was friendly, helpful and attentive is a fantastic compliment. We will be sure to share your feedback with the whole team. We are thrilled that you found it difficult to find any fault with your stay, and we hope to have the pleasure of welcoming you back to Pullman Lyon very soon! Warm regards, Eleonora DI CHIARA Front Office Manager

Dear Mr M., Thank you very much for your lovely feedback! We are delighted to hear that you enjoyed your two-day stay at Pullman Lyon and appreciated our convenient location close to the TGV station, making it easy to explore Lyon and the surrounding area. It is also wonderful to know that you enjoyed our breakfast and the warm welcome from our friendly team. Your kind words are a great encouragement to all of us. We hope to have the pleasure of welcoming you back to Pullman Lyon very soon for another enjoyable stay! Best regards, Eleonora DI CHIARA Front Office Manager

Dear Mrs Annemaree, Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed the comfort and cleanliness of our hotel, as well as our modern facilities and beautiful surroundings. We are especially pleased that you appreciated the warm and friendly service provided by our team. Our location right next to Lyon Part-Dieu train station is indeed a great advantage for travelling around Lyon and the region, and we are happy that it made your journey more convenient. Thank you again for your kind words. We hope to have the pleasure of welcoming you back to Pullman Lyon very soon for another comfortable and enjoyable stay! Warm regards, Eleonora DI CHIARA Front Office Manager

Dear Mr Chi l. h., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our hotel, the design of the property, as well as the comfort of our rooms and beds. We are also particularly pleased to see that Elise and Arthur contributed positively to your experience. We will be sure to share your kind words with them! We are, however, sincerely sorry about your arrival experience at reception. Having to wait around 10 minutes before being greeted, is certainly not the level of attention and hospitality we strive to provide. Please accept our sincere apologies for this. We also appreciate your suggestion regarding a swimming pool. While this is not currently among our facilities, we understand that it would be a welcome addition to the guest experience. We hope to have the pleasure of welcoming you back to Pullman Lyon and providing you with an experience that fully reflects the standards we aim to offer. Best regards, Eleonora DI CHIARA Front Office Manager

Dear Mrs S., Thank you for your kind words regarding your recent stay at Pullman Lyon Part Dieu. We are delighted to know that our location and the professionalism of our staff have consistently met your expectations. It is always rewarding to receive such positive feedback from our valued guests. We look forward to welcoming you back on your next visit to Lyon. Best regards, Eleonora DI CHIARA Front Office Manager

Gentile Sig. d. s., La ringraziamo d. cuore per la sua eccellente valutazione d. 100/100! Siamo lieti d. sapere che tutto è stato perfetto durante il suo soggiorno al Pullman Lyon. La sua soddisfazione rappresenta la più grande ricompensa per tutto il nostro team. Speriamo d. avere il piacere d. accoglierla nuovamente molto presto, per offrirle un’altra esperienza altrettanto piacevole. Saremo lieti d. rivederla presto! Eleonora d. CHIARA Front Office Manager

Dear Mr. C., Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our convenient location, the comfort of your bed, and the quality of our shower. We are, however, sorry to learn about the unpleasant smell in your bathroom. We fully understand how uncomfortable this can be and will share your comments with our Housekeeping and Technical teams so that the matter can be investigated and addressed. We also regret that some interactions with our team left you with the impression that our staff were cold or disinterested. This is certainly not the level of warmth and attentiveness we strive to provide, and your feedback will be shared with the teams concerned. Regarding the €100 per day security deposit, we understand that this may have been surprising or unclear. This is a standard pre-authorisation taken at check-in to cover any potential additional expenses incurred during your stay. We sincerely regret if this procedure was not explained clearly enough upon your arrival. The pre-authorisation is released after departure, subject to the conditions of your stay, although the time required for the amount to become available again may vary depending on your bank. Should you experience any issue with the release of the pre-authorisation, please do not hesitate to contact me directly. I will be happy to assist you personally and look into the matter with you. We sincerely appreciate your honest feedback, which helps us identify areas where we can improve. We hope to have the opportunity to welcome you again and provide you with an experience that better reflects the standards you expect from Pullman Lyon. Sincerely, Eleonora DI CHIARA Front Office Manager

Dear Mrs & Mr K., Thank you for your kind words regarding your recent stay with us. It is truly rewarding to hear that our team was able to provide you with a comfortable and welcoming experience. We take great pride in our service, and your feedback serves as a wonderful motivation for our staff to continue delivering exceptional hospitality. Best regards, Eleonora DI CHIARA Front Office Manager

Dear Chan W. W., Thank you for your wonderful feedback regarding your recent stay at Pullman Lyon. It is gratifying to hear that you appreciated our service, location, and comfortable accommodations. We strive to provide a tranquil environment, even in bustling areas, and we are delighted that you found your experience to be quiet and enjoyable. We look forward to welcoming you back in the future. Eleonora DI CHIARA Front Office Manager

Dear Mister Bui, Thank you for taking the time to share your positive feedback regarding your recent stay at Pullman Lyon. It is gratifying to know that you regard our hotel as the best in the city and appreciate our convenient location, well-equipped rooms, and the amenities we offer, including our spacious gym and the delicious offerings at Pampa restaurant. We value your comments regarding the breakfast experience. It is our goal to provide a consistently high-quality service, and your observations about the need for more attentive staff and timely replenishment of food items are invaluable. We will certainly review your feedback with our team to enhance our breakfast service and ensure that it meets the standards our guests expect. We look forward to welcoming you back during your next visit to Lyon. Have a nice day Regards Florence - Quality Manager Pullman Lyon

Dear Mister Gallegos, Thank you for your wonderful feedback regarding your recent stay at Pullman Lyon. We are delighted to hear that our team provided you with a warm welcome and that you enjoyed our beautiful property and well-maintained facilities. It is gratifying to know that you found our restaurant offerings exquisite. We strive to create a serene oasis for our guests, and your kind words affirm our efforts. Have a nice day Regards Florence - Quality Manager Pullman Lyon

Dear Mister McNamara, Thank you for your feedback regarding your recent stay. I am pleased to hear that you enjoyed the comfort of our hotel and our breakfast offerings. However, I regret that the air conditioning did not meet your expectations. Your comments will be considered for future improvements. Have a nice day Regards Florence - Quality Manager Pullman Lyon