Mercure London Earls Court 4 stars

Customer review rating (ALL Rating) 4.4/5 1,286 reviews

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47 Lillie Road, SW6 1UD LONDON, United Kingdom

Description

Hotel extras

  • Newly renovated hotel with high quality rooms, a bespoke restaurant and superb public areas.

  • Olympia, Stamford Bridge, Wimbledon, Kew Gardens, Museums, Harrods, Hammersmith Apollo

  • Purpose built pillar free Ballroom with modular capabilities, created for all types of events

  • Combo hotel totalling 508 renovated rooms.282 Mercure and 226 Ibis Plaza, ideal for groups

  • On site chargeable car parking. Family and pet-friendly rooms.

Our accommodation(s)

Hotel location

Mercure London Earls Court

47 Lillie Road
SW6 1UD LONDON
United Kingdom

GPS:51.486068, -0.199964

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Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barnabys

Barnabys is a friend and host, whose travelled the world. After years of discovery, Barnabys comfort foods have twists with spices and oversees cooking methods, found in a past life well lived. Food here is about comfort, warmth and ambience.

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Our guest reviews

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ALL Rating  4.4/5  1,286 reviews

Customer review rating 0.5/5

Hwee L. G. Families - Confirmed reviews ALL

At check-in, I was told I had booked 2 suites for a family of 2 adults and 1 kid. On my Accor app, it only reflected 1 room. In addition, after I booked it, I had wrote in to double confirm that the room I had book can accommodate the 3 of us. Reservation did not flagged out anything and said the suite can fit us. The front office however told me that it was reflected as 2 suites. After much back and forth, I was promised that they will have the matter settled. Please note that I have spoken to many front office desks personnel (with app and email proofs) and I was clearly unhappy by the time I spoke to the 3rd person when I came back to collect my key card. Reason being: There was no indication that I booked 2 rooms. I have emailed with reservation regarding my booking which was for 1 room. The tipping point was they had assured me that they will have that settled at the back office. So I need not need to worry. I am a Gold member of Accor (not great I know - not a platinum or titanium) but a promise should be uphold. Please don't patronise us. My credit card was still charged. I decide to go with Earl's Court because it was newly renovated, what a disappointment. One more thing, if you are not going to uphold the priority queue desk for Accor members, please just removed it.

Dear L. G., Thank you for sharing this review of your recent stay. We appreciate your positive comments about our booking experience through the Accor ALL App and your smooth arrival and check-in process. Our team is also pleased to hear that you found value in your stay and that the departure process met your expectations. That said, we sincerely apologize that your experience fell short in some areas. We regret that aspects of your accommodation and the overall comfort did not meet the high standards we strive to maintain for our Gold status members. Your feedback about the room facilities and connectivity has been noted, and we will review these areas carefully. Nonetheless, we are grateful for your recognition of our team’s service throughout your stay. We hope you will consider returning to our newly refurbished London hotel, where we would welcome the opportunity to provide you with a more satisfying experience. It is our hope that you will allow us the opportunity of providing you with an improved experience in the future. Kind regards, Manish Dulal, Guest Relations Manager

Customer review rating 2.5/5

Christina P. Couples - Confirmed reviews ALL

We stayed at this hotel for our anniversary trip. The first morning we were in the hotel we ordered a few more items for the room. When housekeeping came to drop off the items they did not give my husband enough time to get to the door after knocking and entered without permission while I was indisposed in the shower. Kristian did what he could to try and make up for the experience but it still leaves me with a bad memory of a trip that we waited 5 years to take. The hotel itself is situated in a great location and is clean and the staff is very friendly.

Dear Christina, Thank you for taking the time to share your experience. We are pleased to hear that you appreciated our convenient location and found our hotel to be clean and well-maintained during your special trip. That said, we sincerely apologize that your experience fell short in some areas. We regret the discomfort caused by the housekeeping service and understand how this impacted your anniversary celebration. We also note your comment about the internet connection speed and will review this aspect of our service. Nonetheless, it is wonderful that Kristian and Karmen provided gracious assistance during your stay. Our team takes pride in delivering warm hospitality, and we are glad their efforts were noticed. We certainly hope that we can welcome you back again. Best regards, Manish Dulal, Guest Relations Manager

Customer review rating 2.0/5

Anderton B. Business - Confirmed reviews ALL

The A/C did not work, which I was forced to try to turn on because it was so hot in the room. Also none of the pillows were at all firm, which is necessary for side-sleepers.

Dear B., Thank you for taking the time to share your feedback. We are truly sorry to hear that some aspects of your stay did not meet your expectations. We note concerns about the temperature in your room; our air cooling system is designed for comfort, and we regret it fell short during your visit. Regarding bedding preferences, we offer pillow options upon request to accommodate different needs. We also acknowledge the inconvenience during your early arrival process; our team is available to assist with such arrangements. We do hope to be able to welcome you back for a better experience. Best wishes, Manish Dulal, Guest Relations Manager

Customer review rating 4.5/5

David D. Couples - Confirmed reviews ALL

Cathartic

Dear David, Thank you for your feedback. We are delighted that you had such a positive experience with us. It is wonderful that you found our booking process straightforward and easy to use. We appreciate your loyalty as a Classic member of our ALL Accor programme and value your high recommendation scores for both our hotel brand and loyalty programme. We look forward to welcoming you back soon. Best regards, Manish Dulal, Guest Relations Manager

Customer review rating 2.0/5

Thassarun T. Friends - Confirmed reviews ALL

The hotel's location and interior are actually good - it's near West Brompton Station, which is very convenient. When we found that the toilet in our room was broken, the front desk staff were very helpful and supportive in handling the issue. However, we chose not to change rooms. During our 7-night stay, we noticed several issues that affected our comfort. We strongly recommend the hotel take action regarding dust mites, as they can cause allergies - this was a direct concern for my health. Additionally, our rubbish was sometimes not cleared after housekeeping, and on some days I had to empty the bathroom bin myself. We also had to request bath towels on certain days. These problems made us wonder whether we received the same level of service as other guests. For these reasons, especially the cleanliness and allergy concerns, we decided to give a score of 4 out of 10.

Dear Thassarun, Thank you for taking the time to share your feedback. We are pleased that you found our hotel’s location near West Brompton Station convenient and appreciated the interior design. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We take cleanliness concerns seriously and have protocols for thorough cleaning, including bed linen changes every three nights as part of our Green Key certification. Regarding the bathroom bin and towels, our team is always available to address such matters promptly during your visit. Nonetheless, we are glad our staff provided helpful support when you reported the toilet issue. We hope you will consider staying with us again in the future. Best regards, Manish Dulal, Guest Relations Manager

Other web-users rate our hotel

  • 988 reviews 9.3/10 Location
  • 1,517 reviews 7.7/10 Room
  • 1,365 reviews 8.8/10 Service
  • 50 reviews 3.3/10 WiFi
  • 655 reviews 8.3/10 Cleanliness
  • 627 reviews 8.3/10 Breakfast
  • 476 reviews 9.5/10 Vibe
  • 452 reviews 8.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.