Mercure London Earls Court 4 stars

Customer review rating (ALL Rating) 4.3/5 592 reviews

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47 Lillie Road, SW6 1UD LONDON, United Kingdom

Description

Hotel extras

  • Newly renovated hotel with high quality rooms, a bespoke restaurant and superb public areas.

  • Olympia, Stamford Bridge, Wimbledon, Kew Gardens, Museums, Harrods, Hammersmith Apollo

  • Purpose built pillar free Ballroom with modular capabilities, created for all types of events

  • Combo hotel totalling 508 renovated rooms.282 Mercure and 226 Ibis Plaza, ideal for groups

  • On site chargeable car parking. Family and pet-friendly rooms.

Our accommodation(s)

Hotel location

Mercure London Earls Court

47 Lillie Road
SW6 1UD LONDON
United Kingdom

GPS:51.486068, -0.199964

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Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barnabys

Barnabys is a friend and host, whose travelled the world. After years of discovery, Barnabys comfort foods have twists with spices and oversees cooking methods, found in a past life well lived. Food here is about comfort, warmth and ambience.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  592 reviews

The best hotel staff!

Customer review rating 5.0/5

Anthony E. Families - Confirmed reviews ALL

From checking in to checking out amazing service!

Dear Anthony, Thank you very much for this kind review of your recent stay. It is truly rewarding to know that your stay at Mercure London Earls Court was a memorable one. We are delighted that you appreciated the exceptional service provided by our staff and your experience at our Barnaby\'s Kitchen & Lounge at the 1st floor. Our team strives to deliver a superior experience with our newly refurbished rooms and delightful dining options, such as Barnaby\'s, which offers home dining with an international twist. We look forward to seeing you again soon. Best regards, Manish Dulal, Guest Relations Manager

Well located, friendly staff

Customer review rating 4.0/5

Arl Families - Confirmed reviews ALL

Overall visit was good , rooms were clean, bathroom were nice and breakfast is very good. We booked a family deal with 2 rooms, and after some shuffling we got the 2 rooms very close together, so that was good. Unfortunately on the second night, 2 other people entered one of our rooms because of a mistake at check-in at the front desk, where a typo error activated their key on the wrong floor, causing our room key to be de-activated and their key to enter our room. Even though the incident was quickly resolved, it does show a big validation check failure, as here a human error was not spotted by the check-in system. I would expect that if a key for a room is activated, and an active key is already available, the system would at least show a warning if this is really what needs to happen. Instead the system should have warned the check-in personnel, that you are about to de-active a key and activate a new key for a room. That could have easily prevented this. In the morning, the incident was discussed in detail with the staff and compensation was offered pro-actively, which was good. However, I am expecting the incident to be used as a use case by the system developers of the check-in software, that would prevent this from happening again. I was quite surprised that a simple human error was not spotted by the system.

Dear Arthur, Thank you for taking the time to share your review. We are delighted that you enjoyed the cleanliness of our rooms, the quality of our bathrooms, and our sumptuous breakfast offerings. It is rewarding to know that, after a bit of rearrangement, we successfully accommodated your request for closely located rooms, ensuring a comfortable and convenient stay for your family gathering. We are sincerely sorry for the inconvenience caused by the key activation error during your stay. We have taken a very serious action to train our them member as well as to review the system we use and if we can make it more secure. Our commitment to guest security and satisfaction is paramount, and we deeply regret that this incident occurred due to an oversight. We appreciate your understanding as we offered compensation and my colleague was pro-active to resolve this issue, and your valuable feedback will certainly be shared with our team for further consideration and to enhance our procedures. Finally, we are pleased that you found our hotel well-located and our staff friendly, which is reflective of our dedication to providing authentic local experiences and exceptional service. We hope we will have the opportunity to see you again in the future. Best regards, Manish Dulal, Guest Relations Manager

Amazing stay

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Hotel is well located, convenient easy access to public transportation. Reservation, check in/out was uncomplicated & seamless. Grateful for the upgrade for all our rooms. Staff were friendly, welcoming & helpful. Our rooms (11th floor) were beautiful, spacious & very clean. Comfortable beds, room temperature was perfect. Bathrooms were very clean, toiletries were of good quality, Food & beverage outlets have a lovely interior & a welcoming atmosphere. A very good (delicious) selection of food & drinks at the bar & breakfast buffet.

Dear Lesley, We would like to thank you for this review about your recent experience in our hotel. We are thrilled to hear that your stay with us met your expectations and left you feeling so satisfied. We are delighted that you appreciated the seamless reservation process, the uncomplicated check-in and check-out, and the kind room upgrade you received. It\'s rewarding to know that our friendly and helpful staff contributed to your positive experience. We take great pride in the quality and cleanliness of our rooms and are glad that you found the beds comfortable and the room temperature agreeable. Additionally, we are pleased that the quality of our toiletries, as well as our food and beverage offerings at Barnaby\'s and our breakfast buffet, enhanced your stay. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Manish Dulal, Guest Relations Manager

Great stay

Customer review rating 4.5/5

Donna Families - Confirmed reviews ALL

Clean spacious, well equipped room Helpful staff Perfect breakfast Great location

Dear Donna, Thank you very much for your kind review. It gives us immense pleasure to know that your stay with us was enjoyable. We are delighted that you appreciated the pristine cleanliness, our newly refurbished and well-appointed rooms, the attentive service provided by our staff, our sumptuous breakfast offerings, and the prime location of our hotel, just a minute away from West Brompton Station, offering easy access to the heart of London and its many attractions. It would be a pleasure to welcome you back. Best wishes, Manish Dulal, Guest Relations Manager

Poor Sleep

Customer review rating 1.5/5

Ap Business - Confirmed reviews ALL

I complained to female receptionist who shrugged away my disappointment. The apparently refurbished room now has a light movement sensor in the bedroom, above the kettle. Having paid extra for a dog friendly room, you can guess what kept triggering this daft idea. I eventually got through to the porter who came up in the wee hours and used pieces of tape as a fix. I’m not happy as had business to do in the morning and was very tired.

Dear Andrew, Thank you for taking the time to review your stay. We are pleased that our porter was able to assist you during your stay, although under less than ideal circumstances. We apologize for the disturbance caused by the light movement sensor in your room. We understand how important a good night\'s sleep is, especially when you have important business to attend to in the morning. While our newly refurbished rooms are designed to enhance guest comfort, it seems the sensor placement did not achieve this in your case. Furthermore, we regret the inconvenience experienced due to the dog-friendly accommodations not meeting your expectations. We aim to provide a welcoming environment for all our guests, including our four-legged friends, and we will review your comments to improve our service. Regarding the coffee machine issue, we understand the frustration that a wait can cause, especially when looking forward to a warm cup of coffee. Our team is in the process of addressing this to prevent future occurrences. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Manish Dulal, Guest Relations Manager

Other web-users rate our hotel

  • 299 reviews 9.1/10 Location
  • 537 reviews 7.6/10 Room
  • 476 reviews 9.3/10 Service
  • 15 reviews 1.7/10 WiFi
  • 194 reviews 8.3/10 Cleanliness
  • 184 reviews 9.3/10 Vibe
  • 180 reviews 8.5/10 Food
  • 178 reviews 8.5/10 Breakfast

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