Mövenpick Resort and Spa Fruske Terme 4 stars

Customer review rating (ALL Rating) 4.7/5 1,790 reviews

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Mövenpick Resort and Spa Fruske Terme - Image 1
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Staza Zdravlja 39, 22408 VRDNIK, Serbia

Description

Hotel extras

  • 7 restaurants and bars with cocktail hours, live music and farm-to-table menus

  • 11 modern meeting and events spaces

  • All rooms include a private balcony

  • Extensive spa and wellness facilities, including pools, saunas and treatments

  • Free parking

Our accommodation(s)

Hotel location

Mövenpick Resort and Spa Fruske Terme

Staza Zdravlja 39
22408 VRDNIK
Serbia

GPS:45.1420055297, 19.7795815851

Telephone
Fax +381 22 2155240

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,790 reviews

Customer review rating 5.0/5

Victoria R. Couples - Confirmed reviews ALL

We stayed for two nights and enjoyed this time. The SPA facilities are well organised, there is a lot of space for everyone. The breakfast offers a lot of options for every diet. Staff is high professional and polite. The views from our room were beautiful.

Poštovana, Zadovoljstvo nam je čuti da ste uživali u vašem boravku u našem resortu. Drago nam je da su vam se dopali spa sadržaji, raznovrsnost doručka i profesionalizam osoblja. Uvek nastojimo pružiti našim gostima nezaboravno iskustvo. Nadamo se prilici da Vas ponovo ugostimo. S poštovanjem, Mövenpick Resort and Spa Fruske Terme

Customer review rating 1.0/5

Marina G. Families - Confirmed reviews ALL

I was very disappointed with my stay in room S25. We arrived as a family with two children (ages 8 and 12) and had booked two rooms. However, the hotel placed our children in room 228 on a different floor, while my husband and I were given room S25. This separation raised serious concerns, as under basic safety and child-protection regulations, hotels should not accommodate minors away from their parents without written parental consent. No such consent was requested or provided. Room S25 is located one floor below the reception, directly next to the staff service area and the restaurant. Throughout the night, hotel employees were moving carts, clattering dishes, and talking loudly — all perfectly audible inside the room. There was also a large gap under the door, allowing even more noise to come through. The terrace faced a tall wall, which created a closed and uncomfortable feeling. At around 3 a.m., I woke up again to the sound of rolling carts and saw that a bright light — apparently part of the building’s exterior lighting — had been turned on and was shining into the room. It could not be switched off from inside. By 7 a.m., other guests with small children had gathered outside the restaurant waiting for breakfast to open. The kids were shouting and running, and some parents were even playing music on their phones. The noise level was extremely high, making any proper rest impossible. The terrace was in an unacceptable condition. It looked like a small graveyard of dead insects that had clearly accumulated over several days. Housekeeping staff had simply swept them, together with shards of broken glass, into one corner of the terrace instead of cleaning it properly. I can provide photos if needed. In summary, the experience was disappointing from both comfort and safety perspectives. I expected a much higher standard of soundproofing, lighting control, and family-room arrangement from a hotel of this category. I fully understand that a hotel operates around the clock and that staff must work at night to serve guests. However, the “behind-the-scenes” operations of a hotel should remain invisible and inaudible to its guests. In this case, they were impossible to ignore. In my view, room S25 should never be offered to guests at all. It fails to meet even basic comfort and cleanliness expectations and is located in an area that should be reserved exclusively for technical or service purposes

Dear, Thank you very much for taking the time to share such a detailed review. We sincerely regret that your stay did not meet your expectations and that you encountered several inconveniences during your visit. We fully understand your concerns regarding the room allocation and sincerely apologize for the discomfort this caused your family. Your comments about room S25, noise levels, lighting, and cleanliness have been carefully noted. Please be assured that we are already reviewing these issues internally with our housekeeping and maintenance teams to ensure that similar situations do not occur again. We also appreciate your feedback about family room arrangements and guest comfort — this will help us improve our procedures and guest communication going forward. We are sorry that your stay was not as peaceful as it should have been and would be grateful for the opportunity to welcome you again in the future, under much better circumstances. Please do not hesitate to contact our reception or management directly prior to your next visit so that we can personally ensure your comfort. With kind regards, Mövenpick Resort and Spa Fruske Terme

Customer review rating 4.0/5

Milos V. Couples - Confirmed reviews ALL

The room is okay, comfortable and clean, stuff is very professional and the pools and the whole spa part is excellent.

Dear, Thank you for your positive feedback. We are pleased to hear that you found your stay comfortable and enjoyed our professional staff, pools, and spa facilities. Your satisfaction is important to us, and we hope to welcome you back soon. Best regards, Mövenpick Resort and Spa Fruske Terme

Customer review rating 3.5/5

Paula A. M. S. Families - Confirmed reviews ALL

This is our second time staying and unfortunately our room did not live up to our first visit. I found 2 large cockroaches in our bathroom on the last night of our stay and the shower alternated very hot and very cold. Also, our room smelled of cigarette smoke when we first entered. This hotel is usually very good and staff are very helpful and friendly but the room we stayed in was not up to the usual standard this time around.

Dear, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciate our pools and saunas, as well as the helpfulness of our staff. However, we sincerely regret that your room experience did not meet the standards you have come to expect from us. The presence of pests and inconsistent water temperature are concerning matters that we take seriously. Additionally, we understand how unpleasant a lingering cigarette smell can be. Your comments will be reviewed with our housekeeping and maintenance teams to ensure we uphold the quality of our accommodations. Thank you for your valuable input. We hope to have the opportunity to welcome you back for an improved experience. Best regards, Mövenpick Resort and Spa Fruske Terme

Customer review rating 4.0/5

Nebojsa P. Families - Confirmed reviews ALL

The stuff is really friendly and helpful. Also the rooms are clean, towels are changed and nice. What I didnt like is that in superior apartment 409, loss of warm and switch to ICE cole watter happens, and happens too much during taking of small shower, or when bathing babing baby. Like 3-5 times in 5 minutes. This should be fixed for such an hotel.

Dear, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay and appreciated our modern rooms, pools, and spa facilities. It’s great to know that our family-friendly amenities, from the kids’ pools and playgrounds to cribs and high chairs, made your stay more comfortable and enjoyable. We also appreciate your kind words about our room service and the daily refreshments we provide. Your feedback motivates our team to continue providing the best experience for our guests. We look forward to welcoming you and your family back soon! Warm regards, Mövenpick Resort and Spa Fruske Terme

Other web-users rate our hotel

  • 363 reviews 8.2/10 Location
  • 801 reviews 7.6/10 Room
  • 730 reviews 8.2/10 Service
  • 11 reviews 9.2/10 WiFi
  • 633 reviews 8/10 Food
  • 529 reviews 8.3/10 Pool
  • 519 reviews 8.5/10 Wellness Area
  • 395 reviews 8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.