Mövenpick Zagreb 4 つ星

Dear GlobalTravelWorks, Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay did not meet expectations, especially after reading the positive reviews. Please accept our sincerest apologies for the issues you encountered during your visit. We deeply regret that the front desk staff did not provide the warm and welcoming service we aim to deliver. We understand how important it is for guests to feel valued from the moment they arrive, and we will work to ensure that our team is more attentive and approachable in the future. We are also sorry that the room you were assigned did not align with your expectations or the photos on our website. We are currently reviewing the condition of our rooms to ensure they meet the high standards we promise our guests, and we will address the concerns about the water stains, chipped paint, and worn linens. Additionally, we sincerely apologize for your experience in the restaurant. It is disappointing to hear that the service was not up to par, and we understand how frustrating it can be to wait an extended period for a meal. We will address this with the restaurant team to ensure more efficient service and better communication in the future. Lastly, we regret that the location and overall experience did not meet your expectations. We value all feedback as it helps us improve and provide better experiences for future guests. Thank you for bringing these matters to our attention, and we hope you’ll consider giving us another opportunity to provide the service and quality you expected. Kind regards, Movenpick Zagreb team

Dear Mejdi S, Thank you for sharing your feedback with us. We're so happy to hear that you enjoyed the contemporary design of our hotel, the cleanliness of the rooms, and the quality of the amenities. It’s also wonderful to know that you had a great night's sleep and enjoyed our food, especially the basmati rice with turkey. We do apologize for the service issues you experienced. We understand how important clear communication is, and we appreciate your patience. Our staff members come from diverse backgrounds, and while we are always working on improving their skills, we acknowledge that there can sometimes be language barriers. We're grateful for your understanding as we continue to support our team in providing the best experience for all our guests. We’re glad that Daria was able to assist you and make you feel more at home during your stay. She truly is an exceptional member of our team, and we will be sure to share your kind words with her. Thank you again for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future, and we’ll continue working on providing a smooth and enjoyable experience for all of our guests. Warm regards, Movenpick Zagreb team

Dear Marinela We very much appreciate your comments regarding your stay at the Mövenpick Zagreb. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Movenpick Zagreb Team

Dear Gils009, thank you for taking the time to tell us about your experience at the Mövenpick Zagreb. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mövenpick Zagreb Team

Dear 716peterv, We very much appreciate your comments regarding your stay at the Mövenpick Zagreb. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Movenpick Zagreb team