Pullman Singapore Orchard 5 stars

Customer review rating (ALL Rating) 4.5/5 3,378 reviews

Best price
guarantee
Pullman Singapore Orchard - Image 1
Pullman Singapore Orchard - Image 2
Pullman Singapore Orchard - Image 3
Pullman Singapore Orchard - Image 4
270 Orchard Road, 238857 Singapore, Singapore

Description

Hotel extras

  • Gateway to Singapore, and a mere 5 minutes walk to Orchard and Somerset MRT stations

  • Trendy, technology-enabled rooms and suites with spectacular views of Singapore

  • Smart services including the Accor digital room key

  • Gastronomical experiences with Asian flavours refined with a modern twist

  • 6 unique, cool event spaces that embody a powerful convergence of business and pleasure

Our accommodation(s)

Hotel location

Pullman Singapore Orchard

270 Orchard Road
238857 Singapore
Singapore

GPS:1.30344, 103.83624

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,378 reviews

Customer review rating 5.0/5

Fuad I. Z. Business - Confirmed reviews ALL

I like everything (strategic location, room, restaurant for breakfast)

Dear Fuad Thank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

Customer review rating 5.0/5

Han T. H. H. Couples - Confirmed reviews ALL

It was a superb stay for my wedding anniversary, and the staff were really nice and helpful! Thank you very much for a memorable stay.

Dear H. Thank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

Customer review rating 4.0/5

Michael P. Couples - Confirmed reviews ALL

Good

Dear Michael Thank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

Customer review rating 2.5/5

Rebecca L. Z. Families - Confirmed reviews ALL

The room was very humid & the bedsheet everything was a bit wet , & dusk everywhere, called housekeeping then came & clean, the cleaner also surprised about the dusk

Dear Rebecca Thank you for taking the time to share your recent experience with us. Please accept our sincerest apologies for the humidity and dust you encountered. This is certainly not the level of comfort or cleanliness we aim to provide. We will be following up internally to understand how this lapse occurred and ensure stronger checks are in place moving forward. We also note your rating for the breakfast and our team, and we regret that we did not leave a better impression in these areas. Your feedback will be shared with the relevant departments so that we can learn from this and improve the consistency and quality of our service. Thank you again for bringing these issues to our attention. We hope you might consider giving us another opportunity in the future to provide you with a much better experience. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

Customer review rating 2.5/5

Eunice L. Couples - Confirmed reviews ALL

We checked in on 23rd april using my accor plus stay plus + paying $200++. The checked in was ok, waited just abit and it was fine but the service went downhill after evening. Our room’s phone keep blinking red light even after i did what i was instructed, and i can for help twice no one came up. I went out for dinner and still back with the same problem this time only one staff at front office, he was packed while at the same time i was having problem connecting to the premium wifi he was trying to assist me but in a rude manner, to save his time I already did “the forget this network” step so he didnt have to do that but he brushed me off and said “let me check i’m checking for you now” in a very harsh and rush tone. I know he is packed and other guest is waiting but that is not my problem! Pullman had a group check-in that day, but they dont deploy enough staff during the second shift or evening time. And i mentioned about the red light blinking on my room’s phone they finally sent someone up but when I was not in the room, i went up to my room the engineer has already entered my room??? The stay started ok but we left with an experience that we don’t want to come back anymore. But however i think for compensation they did let gave us let check out until 4pm. But overall im using my stayplus and still have to fork out extra $200++ I’m not satisfied with the stay.

Dear Eunice Thank you for sharing your feedback regarding your recent stay with us. We sincerely regret the inconveniences you experienced and appreciate your patience as we address your concerns. We have reviewed the incident with our team, while our staff attempted to assist with troubleshooting, we understand your frustration when the suggested steps did not resolve the issue immediately. We regret if the tone of the interaction came across as rushed—this was not our intention, and we appreciate your patience during a busy period. Regarding the engineer entering your room without your presence, we understand the importance of guest privacy and security. Typically, we always seek guest permission before allowing our team to enter when the room is unoccupied. Unfortunately, in this instance, this protocol was not followed, and we sincerely apologize for this oversight. We are taking immediate steps to reinforce this procedure with our team to ensure that such an incident does not happen again in the future. While we are pleased we could offer a late checkout as a gesture of compensation, we recognize that it does not fully address the frustrations you encountered. We also acknowledge your concerns regarding the additional charges, especially after using your StayPlus benefit. We will carefully review the details of your experience to ensure necessary improvements are made. We genuinely hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

Other web-users rate our hotel

  • 1,852 reviews 9.7/10 Location
  • 1,915 reviews 7.3/10 Room
  • 2,600 reviews 8.8/10 Service
  • 18 reviews 6.9/10 WiFi
  • 721 reviews 6.8/10 Cleanliness
  • 680 reviews 8.7/10 Vibe
  • 639 reviews 7.6/10 Food
  • 506 reviews 7.3/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Singapore

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.