Novotel Living Singapore Orchard

Customer review rating (ALL Rating) 4.5/5 144 reviews

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8 Claymore Hill, 229572 SINGAPORE, Singapore

Description

Hotel extras

  • Serviced apartments in the heart of Orchard Road- Singapore's iconic fashion district.

  • Spacious living areas, fully furnished, fully equipped kitchens, in-room laundry

  • 5-min walk to Orchard MRT. Close to the UNESCO World Heritage Site Singapore Botanic Gardens.

  • Executive Studios, Two- and Three-Bedroom Apartments. Non-Smoking.

  • Surrounded by the city's best shopping, restaurants, bars and entertainment on the doorstep

Our accommodation(s)

Penthouse

The Penthouse

  • 6 pers. max
  • 175 m² / 1883 sq ft
  • Bedding 1 x King size bed(s) and 1 x Queen size bed(s) and 1 x Single bed(s)
  • Views: City View
  • Accessible room

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Hotel location

Novotel Living Singapore Orchard

8 Claymore Hill
229572 SINGAPORE
Singapore

GPS:1.30777, 103.831858

Telephone
Fax +65 6991 3801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Enjoy a refreshing dip in our full-sized pool or kick back and relax by our poolside cabanas.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  144 reviews

Overall and excellent stay

Customer review rating 5.0/5

Joe Business - Confirmed reviews ALL

I am a repeat customer who enjoys staying at Novotel in Claymore. I spent 14 nights there on this trip. The reason I stay here is, location, convenience, the ability to prepare my own food, particularly in the mornings.

Dear Joseph O., We very much appreciate your comments regarding your stay at the Novotel Living Singapore Orchard. It is always a pleasure to receive positive feedback. We take pride in knowing that our guests are happy with their experience with us. We hope to see you again when you travel to Singapore. Thank you! Sincerely, Angelina Koay General Manager

Great Service and Friendly Staff especially JAG!

Customer review rating 4.5/5

Elly Families - Confirmed reviews ALL

Great experience. Very friendly and helpful staff. JAG was accommodating and super friendly. Would recommend it if you want something close to the train station.

Dear El'Sje J., We very much appreciate your comments regarding your stay at the Novotel Living Singapore Orchard. There is really nothing better than seeing our guests satisfied. Glad Jag was able to show his hospitality to you. We really hope you can visit us again soon. Best wishes, Angelina Koay General Manager

Great stay

Customer review rating 5.0/5

Winston Solo - Confirmed reviews ALL

Is a home away from home stay and the staff led by Ash the Operation Manager is doing an excellent job to make you feel right at home! What I like most is the call back from the reception when the call wasn't pick up. This is better than some 5 stars hotel!

Dear Winston, Thank you for taking the time to review our property. We are happy that you enjoyed your time with us and our friendly team members, especially Ash. We work really hard to give our guests the finest experience possible so comments like yours are truly rewarding to hear. We hope to welcome you back soon. Thank you! Sincerely, Angelina Koay General Manager

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Great friendly staff, excellent location. One enhancement might be some art on the wall or artificial plants.

Dear Andrew Thaddeus H., We appreciate your feedback on your stay at Novotel Living Singapore Orchard. We're delighted to hear that you enjoyed our service and found our location convenient. As per your suggestion, we are actively considering room decor enhancements, like adding potted plants. Thank you for sharing your experience, and we look forward to welcoming you back for another pleasant stay in the future. Sincerely, Ya'Kob ZAINI General Manager

Well located everything else bad

Customer review rating 1.0/5

John A. H. Business - Confirmed reviews ALL

Stayed at the Novotel Living in Singapore (Oct 10-16) & was very disappointed ….. Room was tiny & majority rooms in the hotel had 10/12 steep steps to climb to enter the room. (Not children/elderly/disabled/wheelchair friendly) The 1 coffee machine in the lobby was usually either empty or being cleaned or under maintenance. The ‘cookies’ were same every day for a week & tasted stale. Staff not friendly. Elevator frequency really bad. Only 2. Maids & food delivery people often hold the elevator for ages so U can easily wait 5/10+ mins…mornings worse. I understand that late checkouts are never automatic but was told that “room was required at 3:30pm & I had to checkout no/later than 11am”. Do they need 4 & 1/2 hrs to clean such a tiny room? Location was 5 star - everything else was 1 star so I think 2 star is generous. I’m a Worldwide traveler more than 50 years & lived here in Singapore for 5years & return annually so am very familiar with what is the norm - this is not it. Sad that Novotel standards are not upheld at this location.

Dear John H., Thank you for sharing your experience at Novotel Living Singapore Orchard. While we are pleased to know you are satisfied with our property's location, we apologize that your stay did not meet your expectations. We deeply regret any inconvenience you may have experienced. Our Studio rooms are very similar in size. However, for your stay, which was associated with a university alumni event, our team arranged for you to stay in a unit with a higher ceiling and a working desk and chair. Maintaining our coffee machines at the clubhouse is a priority. However, there may be occasional instances when maintenance is needed. All our rooms are equipped with coffee machines for guests' use. We have communicated to our team the significance of consistently providing the highest level of service. We are actively addressing the issues you've brought up to prevent any recurrence in the future. We appreciate your feedback and hope to have the opportunity to deliver an enhanced experience during your upcoming visits. Sincerely, Ya'Kob ZAINI General Manager

Other web-users rate our hotel

  • 68 reviews 9.7/10 Location
  • 76 reviews 8.1/10 Room
  • 82 reviews 8.4/10 Service
  • 36 reviews 8/10 Amenities
  • 33 reviews 7.6/10 Cleanliness
  • 17 reviews 6.6/10 Food
  • 17 reviews 3.8/10 Breakfast
  • 12 reviews 9.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.