ibis Styles Paignton 3 stars

Customer review rating (ALL Rating) 4.3/5 766 reviews

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26 Esplanade Road, TQ4 6BQ PAIGNTON, United Kingdom

Description

Hotel extras

  • Beachfront location

  • Pet-friendly rooms

  • Restaurant and bar with a shipwreck theme

  • Onsite parking

  • 10-minute walk from Paignton train station

Our accommodation(s)

Hotel location

ibis Styles Paignton

26 Esplanade Road
TQ4 6BQ PAIGNTON
United Kingdom

GPS:50.43663, -3.560484

Telephone
Fax +44 871 702 9469

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LIGHT HOUSE BAR

Non contractual photo

Sit back and enjoy the seaside views from the Pier bar. Sip a locally inspired cocktail or indugle on loaded waffle or crepe. The bar has everything you need to treat yourself.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  766 reviews

Customer review rating 4.0/5

Jill H. Couples - Confirmed reviews ALL

Sent pre book in details as requested on email but told hotel never gets these so had to fill out a form when we arrived!

Thank you for sharing your feedback and for rating your stay 80/100. I’m pleased to hear you had a quiet room and everything you needed for a comfortable visit. I’m sorry, however, for the inconvenience with the pre‑arrival information. You should not have been asked to complete the same details again at check‑in after sending them by email. We understand how frustrating this is, especially when you take the time to follow the process as requested. We will review this internally to ensure the information sent by guests is properly received and handled by the team. Thank you again for your comments — they help us improve. We hope to welcome you back for an even smoother experience next time.

Customer review rating 3.0/5

Debbie C. Couples - Confirmed reviews ALL

Stayed before and great location, spotless and comfortable but let down this visit by awful check in experience. Initial check in just before 3pm very smooth but our room was not as booked and not suitable. We were repeatedly told we had booked a disabled room - not true and never has been in many years as an Accor customer. Then told to wait at one one side as we could change room and then that we couldn't. Story kept changing, in the meantime a huge queue built up with clear problems with other bookings. After waiting circa 45 minutes we gave and up left to visit with family without being sure what we would find on return. On return some hours later, our room had been changed and was absolutely fine. We were not offered any refreshments whilst waiting, (although we knew that others were), and in fact were told no restaurant or bar was open as "we are quiet tonight" but it turns out the hotel was fully booked. We actually saw the manager trying to find parking slots at the Mercure next door for his guests. What should have been another great stay as we expected from previous experience, started as a shambles, luckily the room was sorted out successfully eventually.

Thank you for taking the time to share your feedback and for rating your stay 60/100. I’m pleased to hear that you’ve enjoyed the hotel’s great location and cleanliness on previous visits, but I’m very sorry that this stay began with such a disappointing check‑in experience. You should never have been told that you booked a disabled room if that was not the case, especially as a long‑standing Accor customer. I apologise for the conflicting information you were given — being told you could change rooms, then that you couldn’t, and then being left waiting without clarity for around 45 minutes is unacceptable. I understand how stressful and frustrating this must have felt, particularly as you watched the queue build and recognised that other guests were experiencing problems as well. It’s also concerning that you were not offered refreshments while waiting, especially when you knew others were. The conflicting message about the restaurant and bar being closed — while the hotel was in fact fully booked — certainly added to the confusion, and I’m sorry this was handled so poorly. I am glad that, after your return later in the day, you found the new room to be absolutely fine. However, the start of your stay should never have unfolded the way it did. What should have been another seamless visit instead began in a way that did not reflect our usual standards. Thank you again for your honest feedback — it helps us address these issues directly with the team and improve our check‑in processes. We hope to have the chance to welcome you back for the smooth and enjoyable experience you were expecting.

Customer review rating 5.0/5

Trevor W. Solo - Confirmed reviews ALL

Reception staff was friendly and efficient, hotel and room lived up to expectations and very clean two very comfortable nights. Thanks to everyone.

Thank you so much for your wonderful feedback and for awarding us a perfect 100/100. We’re delighted to hear you enjoyed our great location, well‑furnished room, and—of course—the beautiful view, which we agree is one of the best in Paignton. It’s fantastic to know that our reception team made a positive impression and that your room lived up to expectations in both comfort and cleanliness. We’re very pleased you had two comfortable nights with us. Thank you again for your kind words. We’ll make sure to share your appreciation with the entire team, and we hope to welcome you back for another excellent stay.

Customer review rating 4.0/5

Christine P. Couples - Confirmed reviews ALL

Nice hotel good location my only complaint is we had a room on the side of the hotel and the refuge men made an awful noise collecting the rubbish and glass recycling very early.

Thank you for your feedback and for rating your stay 80 out of 100. We’re pleased to hear that you enjoyed a well‑deserved break and found the hotel and location to your liking. I’m sorry that your rest was disturbed by the early morning noise from the refuse and recycling collection. We understand how frustrating this can be, and we appreciate you bringing it to our attention. We will review room allocation and any possible measures to minimise this disruption for future guests. Thank you again for sharing your experience. We hope to welcome you back for an even more relaxing stay.

Customer review rating 2.0/5

Malcolm C. Couples - Confirmed reviews ALL

Lovely hotel is in an ideal location but not utilised to its potential, the staff were great but spent most of their time answering questions like the "parking fees" not made clear at the booking stage on the website, you only saw this after clicking a link which I found after arriving or like us you found out on your arrival big shock an extra £60 but this was sorted to my satisfaction.

Thank you for taking the time to share your feedback. We’re pleased to hear you found the hotel clean and the room a good size, and that our team were able to assist you during your stay. I’m sorry to learn of the frustration caused by the parking information not being clear at the time of booking. We understand how important it is for guests to have full visibility of any additional charges, and your comments are helpful as we continue to improve how this information is communicated. I’m glad to hear the issue was resolved to your satisfaction. We appreciate your kind words about our team and location, and your feedback on how we can better utilise the hotel will certainly be taken into consideration. Thank you again for your review. We hope to welcome you back for an even smoother experience next time.

Other web-users rate our hotel

  • 985 reviews 8/10 Location
  • 1,451 reviews 7.5/10 Room
  • 1,181 reviews 7.6/10 Service
  • 22 reviews 5.1/10 WiFi
  • 769 reviews 6.2/10 Breakfast
  • 677 reviews 7.2/10 Cleanliness
  • 427 reviews 5.4/10 Value
  • 345 reviews 3.7/10 Food

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