The Municipal Hotel & Spa Liverpool - MGallery Collection 5 stars

Dear Mr B., Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you appreciated the beauty, history, and character of our hotel. Our building is truly unique, and we are pleased that its heritage and well-maintained surroundings made a positive impression. We are, however, sorry that other aspects of your stay did not meet your expectations. We understand how important a peaceful night’s sleep is, and we apologise for the disturbance caused by noise from the central hall and bar area. We appreciate your comments and will continue to consider how we can best support guests with room preferences to ensure a comfortable and restful stay. We are also disappointed to hear that your experience with our Reception team did not reflect the level of knowledge and service we strive to deliver. I have personally addressed the feedback regarding the MGallery Patch, as well as the Spa and Dining Rewards, with the team to ensure these areas are communicated clearly and confidently to our guests moving forward. Thank you again for your honest feedback. We value your comments and hope to have the opportunity to welcome you back in the future, providing the seamless and exceptional MGallery experience you would expect. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Mr B., Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you found our team to be friendly and helpful, and we appreciate your recognition of their efforts in assisting with the issues experienced in your room. However, we are sorry that other aspects of your stay did not meet your expectations. We understand your comments regarding the leisure facilities, family experience, and room comfort. We appreciate that access to amenities and a comfortable environment are important factors when choosing a hotel, particularly when travelling with children. Our leisure facilities and policies are designed to provide the best possible experience for all guests, and we regret that these arrangements did not align with your expectations on this occasion. We also note your comments regarding the air conditioning and understand the importance of a comfortable room temperature. Guest comfort is a priority for us, and your feedback will be shared with the relevant teams as part of our ongoing review of our facilities and services. Thank you again for your honest feedback. We value all guest comments as they help us identify areas where we can improve, and we hope to have the opportunity to welcome you again in the future and provide a more enjoyable experience. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Ms T., Thank you for taking the time to share your lovely feedback following your second stay with us. We are delighted to hear that you found the hotel clean, comfortable and welcoming once again, and that our convenient location near the theatre made your visit even more enjoyable. It's especially rewarding to know our team left such a positive impression with their friendly and accommodating service. Your continued loyalty means a great deal to us, and we look forward to welcoming you back for a third visit in the near future. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Ms W., Thank you for taking the time to share such a wonderful review following your first stay with us in Liverpool. We are delighted to hear that you and your family enjoyed your visit while attending Moulin Rouge. It is wonderful to know that your Superior Room provided a comfortable retreat, and that you were able to relax and enjoy our bar area, cocktails, and the atmosphere of our hotel. We are especially pleased to hear that you had a restful night’s sleep, enjoyed your breakfast, and experienced the first-class service our team strives to deliver. Your kind words mean a great deal, and we will be delighted to share your feedback with the team. Thank you once again for choosing to stay with us for your first Liverpool hotel experience. We hope to have the pleasure of welcoming you back again soon for another memorable stay. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Ms T., Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our hotel facilities, although we are sorry that certain aspects of your stay did not meet your expectations. We would like to kindly clarify that the location of our Junior Suites on the Lower Ground floor is highlighted across our booking platforms to ensure guests have this information when selecting their room. We appreciate that room preferences can vary, and our team would always be happy to assist with finding the most suitable accommodation option for future stays, subject to availability. Regarding access to our leisure facilities, we understand your comments and appreciate the importance of clear communication around our amenities. We will continue to review how we share this information to ensure expectations are fully aligned. We also apologise that your experience with the points payment process was not as smooth as it should have been. Your feedback has been shared with our Front Office Team to support ongoing training and improvements. Thank you again for sharing your comments. We hope to have the opportunity to welcome you back in the future and provide the exceptional experience we strive to deliver. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager